This document discusses quality management systems and globalization. It notes that quality training programs and improvement efforts need to be tailored to different countries due to economic and cultural differences. It also emphasizes that maintaining competitive advantages in global markets requires effective communication, tracking metrics across borders, customizing initiatives for different cultures, and developing a management system to plan, organize and control critical activities while focusing on key resources and continuous improvement. Finally, it outlines benefits of quality management systems such as improved motivation, coordination, transparency, and legal protection, as well as benefits of certification including increased customer confidence, control, efficiency and international recognition.
Models and frameworks for TQM is an essential supporting structure of a building, vehicle, or object or a basic structure underlying a system, concept, or text.
Models and frameworks for TQM is an essential supporting structure of a building, vehicle, or object or a basic structure underlying a system, concept, or text.
consists of organization-wide efforts to install and make permanent a climate in which an organization continuously improves its ability to deliver high-quality products and services to customers
Total Quality Management TQM, also known as total productive maintenance, describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
En esta presentación se hace presente el tema de Definición de Definición con algunos sub temas referentes al mismo tema de la materia Habilidades del Pensamiento
Entender los beneficios y aplicaciones concretas de las Normas API y sus certificaciones permiten a la cadena de suministro de Equipos Petroleros, Empresas de Servicio y Operadoras alcanzar niveles de eficiencia y competitividad.
consists of organization-wide efforts to install and make permanent a climate in which an organization continuously improves its ability to deliver high-quality products and services to customers
Total Quality Management TQM, also known as total productive maintenance, describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
En esta presentación se hace presente el tema de Definición de Definición con algunos sub temas referentes al mismo tema de la materia Habilidades del Pensamiento
Entender los beneficios y aplicaciones concretas de las Normas API y sus certificaciones permiten a la cadena de suministro de Equipos Petroleros, Empresas de Servicio y Operadoras alcanzar niveles de eficiencia y competitividad.
A través de este seminario se pretende presentar a los participantes un sistema de técnicas actuales de gestión y organización empresarial, con el objetivo de optimizar la competitividad en el mercado y crear líneas diferenciadoras de innovación, basadas en la gestión de la calidad en el servicio al cliente.
Competitividad definiciones, Clasificacion y medicion de la CompetitividadKEVIN PERALTA
Definición tentativa de la Competitividad. Evolución de la noción de competitividad internacional. Diamante de Porter. 12 pilares de la competitividad según el WEF (WORLD ECONOMIC FORUM). Clasificación de competitividad y de los enfoques para abordarla.Siete indicadores de la competitividad. Determinantes de la competitividad sistemática.
DHL Quality Control Manual Quality Management (BADM370).docxmariona83
DHL Quality Control Manual
Quality Management (BADM370)
Unit III: Individual Project
Student name
5 September 2018
TABLE OF CONTENTS
History of Quality Management 1
Founders of Quality Management 1
Total Quality Management Systems 1
The Role of Leadership 2
Strategic Issues 2
Management as a Role Model 2
Modern Metrics 2
General Quality Strategies and Tools 3
Customer Expectations 3
Designing Quality in 3
Defining Metrics 3
Mistake-proofing 3
Kaizen 3
Six Sigma 3
Quality Tactics and the Logistics and Supply Chain Functions 4
Internal and External Tools 4
Roll-Out 5
Introduction to Quality Management
Quality classification varies in numerous organizations. Organizational expectations of quality requirements are directly correlated to what customers expect in a product or service. Prior to the early 1900’s the concept of quality management was simplistic in nature. Basic forms of quality management can be traced back to the medieval times when master craftsmen would assess the quality of products and services. Modern day quality management was initially studied and formally introduced to manufacturing organizations by a mechanical engineer named Fredrick W. Taylor. For years, Taylor conducted research on manufacturing processes and how quality can be improved to increase efficiency in production. Based on his studies, Taylor published The Principles of Scientific Management in which he presented statistical findings on how to effectively implement quality management practices.
In conjunction to Taylor’s time study, Frank and Lillian Gilbreth focused on motion and efficiency study to improve the quality management processes that later paves way for the modern-day quality management systems of ISO. Another highly qualified mechanical engineer, Henry Gantt, created charts to help managers plan and monitor project tasks. Gantt also determined that employees needed to be paid based on performance evaluations. The scientific studies have improved standards and increased profitability for many businesses. This was even more evident following the work of engineer and scientist, W. Edwards Deming. Deming utilized Walter Shewhart’s Plan-Do-Check-Act Cycle for total quality management (TQM) to assist the Union of Japanese Scientists and Engineers (JUSE) in rebuilding economic strength following the aftermath of World War II.
The emphasis on total quality management (TQM) is imperative today. Businesses, like Deutsche Post DHL Group, have adopted specific methods for implementing TQM within the organization. The ISO 9000 quality management system presents standardized requirements for achieving TQM. The Plan-Do-Check-Act Cycle has also attributed to successful management assessments as well. Another frequently used system is Deming’s 14 Points. The benefits of these systems outweigh the cons. The systems have saved businesses countles.
In their efforts to decrease costs, improve customer loyalty and extend brand reputation, organizations need a holistic, long-term view of enterprise quality management systems.
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Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
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http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
3. GLOBALIZATION: THE RELATIONSHIP WITH THE
QUALITY
Quality practitioners should be aware of a few enduring challenges to the
global progress of quality:
Training programs for new methodologies and concepts often
do not spread into new geographical areas as quickly as the
demand for programs does.
Differences in economic conditions such as labor costs,
inflation and proximity of raw materials can mean certain
improvement efforts and tactics are more suitable to some
countries than others.
4. GLOBALIZATION: THE RELATIONSHIP WITH
THE QUALITY
Comprehensive information-sharing, metrics-tracking and
documentation systems within multinational corporations must
overcome language and communications barriers.
Cultural differences in management styles and employee relations
mean some team-based initiatives may need to be customized for
different countries.
5. GLOBALIZATION= THE RELATIONSHIP WITH
THE QUALITY
How do we stay in the market?
- Quality
- Low Cost
- Opportunity
- Innovation
- Productivity
7. GLOBAL MARKET: COMPARATIVE ADVANTAGES
Attributes
Skills
Resources
Knowledgment
Others advantages
How do we lose these advantages?
8. URGENCY LIFE: TO LIVE IN ORDER TO PRODUCE
WITHOUT TIME TO IMPROVE.
9. HOW DO YOU KEEP THE COMPETITIVE
ADVANTAGES?
Developing a Management System, to give us:
- Communication Tools
between customers and
workers.
- To Plan the activities
- To Organize
10. HOW DO YOU KEEP THE COMPETITIVE
ADVANTAGES?
- Paying attention to Key Resources.
- Evaluating the progress and the failure.
- Controlling the critical activities.
11. DEVELOPING A MANAGEMENT SYSTEM
ORGANIZATIONAL
STRUCTURES
ACTIVITIES
PLANIFICATION
RESOURCES RESPONSABILITIES
PROCESS TRAINING
PROCEDURES
12. MANAGEMENT PURPOSES
To Establish the Organization Policies
To Establish the Organization Objectives
To Achieve Organization Goals
13. ADVANTAGES FROM IMPLEMENTING A QUALITY
MANAGEMENT SYSTEM
Improve workers’ motivation
Have a better coordination between differents interfaces
Get CEO’s commitment
Avoid duplicating tasks
Use the financial and personal resources in an effective way
14. ADVANTAGES TO INSTALL A QUALITY
MANAGEMENT SYSTEM
More transparency in the global process.
Reduction of the documents ( quantity)
More Legal Security
Adaptability to changes
Less frecuency in audits.
15. CERTIFICATION BENEFITS
CUSTOMERS
More confidence and satisfaction in the organization’s products
and services.
“Son la razón de ser de la empresa, por ellos subsistimos”
ORGANIZATION
• Controlled process
• Increase the efficiency: Reduce the mistakes
• Cost Reduction: Decrease waste and re-process
• International Recognition
• Increase the shareholders satisfaction
16. CERTIFICATION BENEFITS
WORKERS
• Knowledge of the process.
• Increase and develop the workers motivation
in the organization.
SOCIETY
• Motivate the National developing and the competitivity
in the companies in the national and international
markets.
“Punto de partida hacia la Calidad Total
(TQM)”
17. MANAGEMENT SYSTEMS CHARACTERISTICS
Adaptable to any company.
They are friendly with other general management
systems.
They made easier to apply the requirements and other
applicable laws.
They made easier to incorporate laws associated to GMP
(Good Manufacture Practices).
They made easier to implement the certification
requirements.
18. Quality Management System
QUALITY SYSTEM DESIGN
CEO’s COMMITMENT
TRAINING
DOCUMENTARY BASE
IMPLEMENTATION
INTERNAL AUDITS
CEO S REVIEW
CERTIFICATION PROCESS
