Michael Seres & Marion O'Connor: The evolving role of the engaged patient
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Michael Seres and Marion O'Connor deliver the keynote address opening the Patient neXt symposium at Medicine X 2013. Michael, a Crohn's disease ePatient and bowel transplant recipient, speaks with Marion, lead specialist dietitian from Oxford University Hospital and one of Michael's closest health advisors, about the burgeoning impact of social media on health and medicine.
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Careersinnursing 140728005339-phpapp01
This document discusses trends and career opportunities in nursing. It begins by defining what a registered nurse (RN) is and explaining that RNs work in many settings like hospitals, clinics, nursing homes, schools, and more. It then lists some common nursing careers such as hospital nursing, public health nursing, nursing education, and advanced roles like nurse practitioners. The document also discusses future trends in nursing like increasing diversity, technological advances, globalization, standardized exams, license renewal, evidence-based practice, and more online education. It concludes by stating that rapid changes in healthcare are creating challenges but also opportunities for nursing.
Improving patient wellbeing: how personal experiences can drive real change (EN)
Improving patient wellbeing: how personal experiences can drive real change (EN)Shared Patient Experience
This document discusses improving patient wellbeing and driving real change through personal healthcare experiences. It describes the author's experience as a patient, loved one, and advocate over 15 years in 4 countries. This passion led to the creation of Inga, a company that develops comfortable, attractive patient clothing to help patients maintain independence and dignity. Initial studies show Inga's clothing may help patients recover faster and be discharged sooner. The document advocates getting involved through providing feedback, volunteering, or supporting initiatives like Inga to achieve systemic improvements in patient care and outcomes.4 key points caregivers & patients must know about patient care converted
4 key points caregivers & patients must know about patient care convertedMedical Transcription Service Company
This document discusses important aspects of patient care that patients and caregivers should know. It outlines 4 key recommendations from a hospice physician: 1) Do not wait for doctors to recommend hospice and communicate needs for palliative care sooner, 2) Understand that palliative care is not just for dying patients, 3) Laugh more and enjoy life despite illness, 4) It's okay for caregivers to occasionally leave patients alone in their room. The importance of communication between doctors and patients is also highlighted.Communication skills
The document discusses effective communication skills for dispensers at rural drug vendors. It covers several case studies where patients misunderstood or did not follow treatment instructions correctly due to poor communication. The document emphasizes using plain language, focusing on key messages, checking for understanding through teach back methods, and effectively soliciting questions from patients. It also discusses barriers to communication like the environment and patient factors. Good listening skills, questioning techniques, and strategies to improve communication between dispensers and prescribers are presented. The importance of collaboration and addressing issues rather than personalities to achieve positive outcomes is highlighted.
Health care communication
This document discusses various aspects of healthcare communication including:
1. The importance of communication in healthcare and how it helps patients feel at ease, in control, and valued.
2. The different methods of communication including non-verbal communication, verbal communication, questioning, electronic communication, and written communication.
3. Key aspects of communication like listening, attending to patient complaints, and guidelines for responding to complaints.
4. The importance of record keeping in healthcare for continuity of care, documenting care provided, and having accurate records in case of complaints. Barriers to communication and strategies to improve team communication are also addressed.
Top 10 qualities a good doctor must have
While utilizing solutions such as medical transcription services can be beneficial for doctors, they should also focus on fostering certain good qualities.
The nurse’s role in keeping patients nourished
Presentation given at the Department of Health Improving Hospital Food event by Liz Evans, Nutrition Nurse Specialist at Bucks Healthcare NHS Trust and Chair of NNNG
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Michael Seres & Marion O'Connor: The evolving role of the engaged patient
- 1. Medicine X The United Kingdom comes to town
- 3. Diagnosed in 1960’s First surgery in 1970’s 4 surgeries down by 1980’s Career halted in 1990’s By 2000’s not much bowel left 2010 intestinal failure Bowel transplant HOW MY ILLNESS WAS COMMUNICATED TO ME
- 4. The doctor decides The CEO decides The INSURER decides The Hospital/NHS decides Actually the patient decidedWHO DECIDES ON YOUR CARE?
- 6. Marion O’Connor • Specialist dietician at NHS • Lead specialist dietician at Oxford University Hospitals • Provides in-patient and out-patient dietetic service at Nuffield Health, The Manor Hospital Oxford • Specific experience in: • Complex chronic illness • Inflammatory bowel disease • Intestinal Failure • Short bowel syndrome • Intestinal Transplantation
- 7. Marion…. • Provides nutrition seminars for Industry and groups • Key note speaker to health professionals on various aspects of clinical nutrition • Published author writing for journals and health magazines
- 8. It started with a blog
- 9. Communication can be as simple as a text Clear Instructions 1. Increased patient satisfaction 2. What is needed
- 10. It can be via twitter Blood results
- 11. Or even email
- 12. Patients can have a greater impact than doctors
- 13. 4 months later another patient is having a transplant
- 14. Marion’s engagement rule 1. Be yourself 2. Only say on line what you would say in clinic – Be professional 3. Respond to both negative & positive comments. 4. Treat patients as intelligent individuals 5. Remember online communication isn’t for everyone
- 16. They can impact the hospital wards
- 18. It is not just patients who believe in social media What the Mayo Clinic says “The biggest risk in health care social media is not participating in the conversation” Farris Timimi, M.D., is medical director for the Mayo Clinic Center for Social Media What the NHS says "We trust our staff with patients’ lives, so why don’t we trust them with social media?” Extract from - January 2013 Briefing 87 NHS An essential guide for HR directors and Managers in social media
- 19. Does technology help in practical terms? • Improves communication - • doctor – patient • Doctor - doctor • Improves compliance • With medications • With complex conditions • Increases patient engagement • Patients like to be able to access advice when they feel anxious or have questions. • Waiting can often exacerbate the anxiety