1. SUMMARY
Organized, computer skills, opera skills and Background in customer service
and support and accustomed to managing difficult client situations.
SKILLS
Have many sales skills. Budgeting and finance.
Negotiator. Project management.
Team worker. Self-motivated.
Eager to learn Organized. Strong verbal communication.
Punctual. Extremely organized.
Flexible. Team leadership.
Energetic. Date management.
Very good in English. Process implementation.
WORK HISTORY
 09 /2016 : current Order Taker in ( in room dining ) department
Kempinski Royal Maxim Palace (Five Stars) New Cairo
Type of order taker who only collects orders:
- Provide personal, natural and engaging service.
- Create guest interactions that are genuine and customized.
- Ensure that all guests have an enjoyable and comfortable experience.
- Answers on phone, listen to, acknowledge guest preference and
provide customized suggestions based on through product
knowledge.
- Using math skills with writing and closing the bills for any order.
- Using computer skills and opera skills to prepare the reports.
SHIMAA YOUSSEF
Address: 22 KINISETEl-ETEHAD ST, AL-SAKAKINI, AL-ZAHER.
CAIRO, EGYPT, 11674
TEL: 0226842656
Mobile: 0201205668004
Email: shimaa.youssef23@yahoo.com

2.  06/ 2016 : 09/2016 Assistant Sales F&B in room service department
Four Seasons Nile Plaza (Five Stars) Garden City
Type of salesperson who only collects orders:
- Provide personal, natural and engaging service.
- Create guest interactions that are genuine and customized.
- Ensure that all guests have an enjoyable and comfortable experience.
- Answers on phone, listen to, acknowledge guest preference and
provide customized suggestions based on through product
knowledge.
- Using math skills with writing and closing the bills for any order.
- Using computer skills and opera skills to prepare the reports and the
amenities for the rooms in the hotel.
 12/2014 : 09/2015 Front Office Agent (receptionist)
Cairo City Center Hotel (three stars) Cairo downtown
Welcome guests in a friendly. Prompt and professional manner.
Up sell rooms where possible to maximize hotel revenue.
Promote team work and quality service through daily.
Communications and coordination with other departments.
Handling Guests complains in a professional way.
Accurately process all cash and credit card transactions in accordance
with established procedures including but not limited to posting all
charges, completing cashier and other reports, preparing deposit, and
counting.
Register guests, issue room keys, provide information about hotel
services and room location. Answer phones in aprompt and courteous
manner.
Communicate any outstanding guest requests.
Raise Food and Beverages outlets revenue by promotion on it's on us
dining vouchers.
Training newcomers on brand standard and daily duties in front
office.
 01/2014-11/2014 Front Office Agent (receptionist)
Pharaohs Palace Hotel (three stars) - Cairodowntown.
Welcome guests in a friendly. Prompt and professional manner.
Up sell rooms where possible to maximize hotel revenue.
Promote team work and quality service through daily.
Communications and coordination with other departments .
Handling Guests complains in a professional way.
Accurately process all cash and credit card transactions in accordance

3. NOITACUDE:
with established procedures including but not limited to posting all
charges, completing cashier and other reports, preparing deposit, and
counting.
 12/2012 – 12/2013 Captain in The Main Restaurant
Wadi DeglaClub Sport – Zahraa Nasr City
Customer reception and choose the appropriate tables for them
Presenting menus for guests and taking food orders and sent it to the
kitchen with waiter.
General supervision of the dining hall and make sure they are clean
and the tables contain everything needed.
Supervising the work of waiters.
Make sure customers get their orders and deal with any problems
that may happen.
Prepare checks for customers and hold them accountable.
 12/2011 – 12/2012 Waiter in The Main Restaurant
Wadi DeglaClubSport – Zahraa Nasr City
Cleaner tables and put all the service supplies.
Delivery of customer orders for the kitchen and pring it after
The processing and delivery of customers.
Assist guests with special cases like: (children, the disabled and
Related disease conditions, etc).
Evacuation tables and cleaned after the end of the clients of the Food.
 03/2011 – 09/2011 Front Line (cashier)
AmericanaGroup companies – K.F.C in EL Dokki
Take orders from customers and hold them accountable.
Make sure the client get its own order.
Review of cash and taking into account the receipt and delivery
Of general supervisor of administration in accordance with the
Instructions followed.
2016 Bachelor of Tourism and Hotels: hotels
Pharaohs Higher Institute for Tourism and Hotels – First road Saqqara EL Herm - Giza – Egypt
CORSES:

4. INTERESTS:
 Course ICDL from Cairo University during January, February 2015; Includes:
- IT. - Windows.
- Microsoft word. - Microsoft Excel.
- Microsoft Access. - Microsoft Power Point.
- Internet.
 Diploma electronic accounting; Includes:
(QuickBooks – Peachtree – Excel)
 Course nutrition and health. (Via the website EDRAAK).
 Course conversation skills in English for beginners. (Via the website EDRAAK).
 Interview skills course. (Via the website EDRAAK).
 Still study in lobster ink.
Reading, working out, Self – learning, playing sport and participationincharity events.