1. Mohamed Abdellatif
2 Al Taef st. Alfordos, 6
th
of October
Giza, Egypt
Tel: +201008303345
Email: latifmohamed85@gmail.com
Nationality: Egyptian
Date of birth: 4
th
of November1985
EDUCATION
Bachelor of business Administration Al-Azhar University 2004-2009
Languages
Arabic: native.
English: fluent Speaking, very good reading and writing.
Russian: fair
WORK EXPERIENCE
Customer care& Sales AdvisorCustomer care& Sales Advisor Vodafone Ireland – CairoVodafone Ireland – Cairo NOV 2015- presentNOV 2015- present
Job description:
*Assisting customers on telephone to sort issues, bill handling
*Provide support with kindness, empathy, and a friendly environment
*Informing customers about the latest offers
*Customer contact with clients from Ireland; of various cultures and back grounds.
CSr Prestige
Holiday AdvisorHoliday Advisor Travco – Sharm El sheikhTravco – Sharm El sheikh 2010-20152010-2015
Job description:
*Customer care
*Selling tourism products and services.
*Liquidation and accounting.
*Handling the new arrivals and guiding local tours
*Giving info about health and safety and the main ‘hints” about the local culture and how to acclimate with locals.
*Hotline and emergency services.
*Feedback and reporting.
Sales RepresentativeSales Representative Profi sailors – Sham El sheikhProfi sailors – Sham El sheikh 2008-20102008-2010
Job description:
*Outdoor marketing, Public relations with the other tourism companies
*Informing companies about services we offer in order to make new deals- follow up.
________________________________________________________________________________________________________________
Customer service agentCustomer service agent Porto Marina – North Coast, EgyptPorto Marina – North Coast, Egypt 2007-20082007-2008
Job description:
*Greeting the new arrivals and introducing them to the knew the hotel facilities
*Recommending attractions and activities to make the holiday enjoyable

2. *Provide a personal relationship and follow up with the clients to offer further assistance,
feedback and reporting.
Technical SKILLS
Very knowledgeable (windows, Android, IOS, Microsoft office tools, telecommunication &
billing tools)
Personal SKILLS
• Active listening
• Ownership
• Confidence
• Flexibility
• Integrity: “I say what I do, I do what I say.”
• Active communication and presentation skills
• Cultural awareness
• Respect: I treat others with kindness and empathy.
• Professionalism: Strive to do things right the very first time.
• Commitment: I'm passionate and engaged.
• The ability to work well as part of a team, but also use own initiative.
• Problem solving skills
• Ability to remain calm under pressure and in emergency situations.
• The ability to use professionalism and keep customers information confidential.
HOBBIES
• Swimming, windsurfing, water-ski, sailing, mountain biking and mountain climbing.
• Physical fitness, health and nonsmoker.
References upon request