Implementation involves executing a decision or plan effectively, focusing on defined outcomes across various business aspects. Key challenges include the non-linear nature of implementation, requiring program management to align resources and goals. Success factors include leadership alignment, commitment from employees, and stakeholder satisfaction.

1. Implementa)on
Begins
with
Outcomes
Kay
Coleman,
Partner
Webinar
February
10,
2016
For
more
informa4on,
go
to
fcbpartners.com
or
call
Lindsay
Field
617.245.0265

2. 1
©2016
FCB
Partners.
All
rights
reserved.
First,
a
Defini-on…
“Implementa2on
is
the
process
of
pu9ng
a
decision
or
plan
into
effect;
execu2on.”
“Implementa2on
is
the
realiza2on
of
an
applica2on,
or
execu2on
of
a
plan,
idea,
model,
design,
specifica2on,
standard,
algorithm,
or
policy.”
Implementa-on
=
Execu-on

3. 2
©2016
FCB
Partners.
All
rights
reserved.
Implementation Begins with Clearly
Defined Outcomes
CHANGE
Skills
&
Competencies
Business
Processes
I/T
Measures
&
Rewards
Mindsets &
Behavior
Business System
Strategy
Environment
“As-­‐Is”
“To-­‐Be”
Business System
Strategy
Environment
Skills
&
Competencies
Business
Processes
I/T
Measures
&
Rewards
Mindsets &
Behavior

4. 3
©2016
FCB
Partners.
All
rights
reserved.
The
Future
Vision
Implemented
through
a
Series
of
Releases
Getting from Here to There
Skililsl
&
Competencies
Business
Processes
I/T
Measures
&
Rewards
Mindsets &
Behavior
Business System
Strategy
Environment
Current
State
Skills
&
Competencies
Business
Processes
I/T
Measures
&
Rewards
Mindsets &
Behavior
Business System
Strategy
Environment
Future
Vision
RELEASE 1
RELEASE 2
RELEASE 3
Skills
&
Competencies
Business
Processes
Information
Systems &
Technology
Measures
&
Rewards
Mindsets &
Behavior

5. 4
©2016
FCB
Partners.
All
rights
reserved.
An
Old
Adage
“Whatever
is
worth
doing
at
all
is
worth
doing
well.”
Philip
Stanhope,
4th
Earl
of
Chesterfield
(1694-­‐1773)

6. 5
©2016
FCB
Partners.
All
rights
reserved.
Why Is Implementation So Difficult?
It’s
not
orderly
development
and
implementa4on
happen
in
parallel
It’s
not
linear
itera4ve
vs.
once
and
done
It’s
not
simple
many
unknowns
and
dependencies
It’s
not
sta-c
the
merry-­‐go-­‐round
doesn’t
stop
to
let
you
on

7. 6
©2016
FCB
Partners.
All
rights
reserved.
Program
Management
Is
Key:
PuVng
the
Pieces
Together
Value
Management
Roadmap
Management
Transition
Management
Performance
Management
Risk
Management
Resource
Management

8. 7
©2016
FCB
Partners.
All
rights
reserved.
Tracks Sequence of Activities and Dependencies for Release:_____________________
GoLive
Managing
the
Transi-on:
Key
Milestones
and
Dependencies

9. 8
©2016
FCB
Partners.
All
rights
reserved.
Summary: The 5 CSF’s of
Implementation
Program
Management
&
Leadership
Alignment
Development,
Integra4on
&
Valida4on
of
Future
Business
System
Site
Assessment,
Prepara4on
&
Support
Employee
Commitment
&
Capability
External
Stakeholder
Acceptance
&
Sa4sfac4on
What
It
Takes
to
Succeed

10. 9
©2016
FCB
Partners.
All
rights
reserved.
FCB
2016
Public
Courses
Event
Dates
and
Loca-on
Change
Leaders
and
Catalysts
Advanced
Cer2fica2on
Course
Arlington,
VA,
April
4-­‐5
**Implementa-on
and
Execu-on
Advanced
Cer2fica2on
Course
Arlington,
VA,
April
6-­‐7
Process
Redesign
Hammer
Cer2fica2on
Course
Arlington,
VA,
April
5-­‐8
Power
of
Process
Hammer
Cer2fica2on
Course
New
Orleans,
LA,
October
24-­‐25
Leading
Transforma-on
Hammer
Cer2fica2on
Course
New
Orleans,
LA,
October
26-­‐28
**
See
next
page
for
course
overview
and
detail

11. 10
©2016
FCB
Partners.
All
rights
reserved.
Implementa)on
and
Execu)on
A
course
on
project
implementa)on
planning,
execu)on,
and
see-­‐through
to
results
As
projects
move
toward
implementa4on,
they
need
a
plan:
How
they
will
test
concepts,
scope
releases,
run
pilots,
roll
out,
and
integrate
changes
What
we
cover:
How
to
deliver
expected
results
of
major
change
ini)a)ves
• Intended
outcomes
–
required
changes,
expected
consequences,
desired
results
• Implementa4on
roadmap
–
releases,
labs,
pilots,
early
wins
• Transi4on
management
–
roles,
responsibili4es,
and
dependencies
• Reinforcing
behavior
–
scorecards,
huddles,
and
visual
management
Who
should
take
this
course:
Implementa)on
leaders,
planners,
and
managers
• Business
Process
Managers
• IT
project
leaders
• Lean
Six
Sigma
black
belts
What
you
will
learn
• Define
changes
and
stakeholder
impacts
• Establish
performance
measures
• Plan
the
transi4on
–
4meline,
events,
and
dependencies
• Accelerate
adop4on
through
governance,
organiza4on,
and
systems

12. 11
©2016
FCB
Partners.
All
rights
reserved.
For
More
Informa-on
FCB
Partners
Lindsay
Field,
Program
Director
617
245
0265
lfield@fcbpartners.com