Stakeholder engagement is one of the most important factors in the successful delivery of projects. What role should and shouldn't the PMO take in promoting good stakeholder engagement practices.
A full course I developed based on about ten years of experience in project management in IT projects in the Netherlands and non-profit media projects in Kenya.
This was my dream assignment. I set up and built capabilities for a Project Management Office for a new technology division. I worked with my leadership, within the team, across with key stakeholders to design and implement a standardized Project Management approach for the team. The capstone of this experience, however, was working on the next phase of the PMO office. This presentation is what we shared with our division leadership to document our growth and map out ways to strengthen our capabilities.
Read more at leadanddeliver.com.
A full course I developed based on about ten years of experience in project management in IT projects in the Netherlands and non-profit media projects in Kenya.
This was my dream assignment. I set up and built capabilities for a Project Management Office for a new technology division. I worked with my leadership, within the team, across with key stakeholders to design and implement a standardized Project Management approach for the team. The capstone of this experience, however, was working on the next phase of the PMO office. This presentation is what we shared with our division leadership to document our growth and map out ways to strengthen our capabilities.
Read more at leadanddeliver.com.
Project Management Office Roles Functions And BenefitsMaria Erland, PMP
Created to demonstrate how an organization can improve the delivery of project management services both internally and externally using best practices. A project management office, empowered to govern a project portfolio, including the prioritization process that selects projects for the portfolio, can demonstrate measurable benefits by implementing a project management office using best practices. This presentation explains the roles, functions and benefits of such an office.
Complete Online PMP Study Training Material for PMP Exam Provided Free for PM...GlobalSkillup
Online PMP Training Study Material with Complete Slide Deck from GlobalSkillup for PMI PMP (Project Management Professional) towards PMP Exam Preparation.
This Study material also covers Project management defined by PMBOK 5th Edition by Project Management Institute (PMI). Provided by GlobalSkillup.com towards PMP Certification Exam.
4 Steps for Improved Stakeholder EngagementBrightWork
Project managers need to secure stakeholder support early on to help work proceed smoothly. Creating a stakeholder engagement strategy involves four principal steps - Define, Analyze, Plan and Engage.
Personally designed (content + graphics design), officially accredited P3O® Foundation courseware.
Portfolio, Programme and Project Offices (P3O®) is part of the AXELOS Global Best Practice Guidance.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Contents are sourced from different authors including PMBOK 5th Edition.
This is provided for free as part of our Continuing Practice in Project Management Professional Certification. You may download, share but please refrain from commercializing it or altering parts. Thanks.
For more on Innovations and Project Management, please visit www.facebook.com/SigmaProcessExcellence
Brief introduction to project management and project management toolsNathan Petralia
A brief introduction to project management, methodologies (waterfall, hybrid, agile, kanban, dedicated resources), project management tools, how to achieve success in 5 steps.
=== Drop me a note on LinkedIn if you want the PPT version ===
Involving the PMO in Stakeholder Engagement Louise Worsley
Slides from the PMO London 2017 conference. If stakeholder engagement is so critical to project success, what should the project office be doing to support this process?
Understanding success for project organisations - APM Project ArticleDonnie MacNicol
Bob Newman of Insight Consulting (pictured below) has
benchmarked data from over 1,000 in-depth stakeholder
interviews across 250 organisations worldwide. Together with Donnie MacNicol at Team Animation, he highlights what is really important to stakeholders and what project management organisations should focus on if they want to strengthen their brand.
Project Management Office Roles Functions And BenefitsMaria Erland, PMP
Created to demonstrate how an organization can improve the delivery of project management services both internally and externally using best practices. A project management office, empowered to govern a project portfolio, including the prioritization process that selects projects for the portfolio, can demonstrate measurable benefits by implementing a project management office using best practices. This presentation explains the roles, functions and benefits of such an office.
Complete Online PMP Study Training Material for PMP Exam Provided Free for PM...GlobalSkillup
Online PMP Training Study Material with Complete Slide Deck from GlobalSkillup for PMI PMP (Project Management Professional) towards PMP Exam Preparation.
This Study material also covers Project management defined by PMBOK 5th Edition by Project Management Institute (PMI). Provided by GlobalSkillup.com towards PMP Certification Exam.
4 Steps for Improved Stakeholder EngagementBrightWork
Project managers need to secure stakeholder support early on to help work proceed smoothly. Creating a stakeholder engagement strategy involves four principal steps - Define, Analyze, Plan and Engage.
Personally designed (content + graphics design), officially accredited P3O® Foundation courseware.
Portfolio, Programme and Project Offices (P3O®) is part of the AXELOS Global Best Practice Guidance.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Contents are sourced from different authors including PMBOK 5th Edition.
This is provided for free as part of our Continuing Practice in Project Management Professional Certification. You may download, share but please refrain from commercializing it or altering parts. Thanks.
For more on Innovations and Project Management, please visit www.facebook.com/SigmaProcessExcellence
Brief introduction to project management and project management toolsNathan Petralia
A brief introduction to project management, methodologies (waterfall, hybrid, agile, kanban, dedicated resources), project management tools, how to achieve success in 5 steps.
=== Drop me a note on LinkedIn if you want the PPT version ===
Involving the PMO in Stakeholder Engagement Louise Worsley
Slides from the PMO London 2017 conference. If stakeholder engagement is so critical to project success, what should the project office be doing to support this process?
Understanding success for project organisations - APM Project ArticleDonnie MacNicol
Bob Newman of Insight Consulting (pictured below) has
benchmarked data from over 1,000 in-depth stakeholder
interviews across 250 organisations worldwide. Together with Donnie MacNicol at Team Animation, he highlights what is really important to stakeholders and what project management organisations should focus on if they want to strengthen their brand.
What do 10,000 development professionals know about improving project outcomes?Chris Proulx
PMDPro is the emerging standard for managing projects in the international development and humanitarian sectors. Learn more about the credential, and how it is an appropriate, affordable, accessible, and actionable solution for NGO and public sector development projects.
Create Your End User Adoption StrategyErica Toelle
We all know that End User Adoption is an important area of focus in your SharePoint project. In this session we will take a closer look at the End User Adoption work stream on a SharePoint project, and the associated roles, responsibilities and tasks for the project plan.
Federal, state, provincial and foundation grant applications in both the United States and Canada are increasingly requiring the use of logic models in their grant applications. Depending on the level of complexity required, these can prove a major stumbling block, especially with looming deadlines. The purpose of this seminar is to unlock the mystery surrounding their development and use. At the conclusion, we will not promise that you will like them any better, just understand them and fear them less.
Project Management Competency Guide for Digital TransformationJohn Macasio
A project management methodology is necessary to determine, describe, document, and demonstrate the critical success factors and performance indicators that make the project to start, move, and close with valid, verifiable, necessary, acceptable and actionable guidance.
The practice of project management is loaded with a variety of competency frameworks. Each knowledge product on project management represents a view of what succeeds in a project. It includes the determination of how the “right things to do, to be done right.”
Project Management Competency Guide of Digital Transformation examines and applies the practice standards to lead, direct,and control the project outcome/
Presentation to Enterprise Collaboration Techfest (March 2016) on the need for Intranets and ESNs to deliver consumer-quality user experiences in order to drive business value.
The concepts and processes on how to perform project stakeholder management according to PMBOK Guide 6th edition. You'll find key concepts and terms, identify stakeholders, plan stakeholder management, manage stakeholders, and monitor stakeholders.
Great project managers have great networksLouise Worsley
High performing PMs have great internal networks. They go to see people out. They don’t just talk with people on their current networks. They build up relationships and exploit these for sources of information and influence. This presentation looks at why networks matter and how you can burst your 'social bubble'.
Presented at the Project Management Western Cape Conference, November 2017. Discusses approaches to becoming a self-motivated professional learner in the field of project management.
This presentation was made at the Honeycomb networking event in Cape Town. It draws upon lessons learned in project management around networking and how these can be applied in small business and entrepreneurial environments.
Is learning happening (and how) in virtual communities of practice?Louise Worsley
Innovation is occurring through open learning because the requirements of learning are changing, the number and types of solutions available through computer-mediated communication are growing rapidly, and these in turn are leading to a new learning paradigm. These changes impact upon our children’s education, adult learning, and the way we as groups, professional communities and organisations acquire and share knowledge.
Public Speaking Tips to Help You Be A Strong Leader.pdfPinta Partners
In the realm of effective leadership, a multitude of skills come into play, but one stands out as both crucial and challenging: public speaking.
Public speaking transcends mere eloquence; it serves as the medium through which leaders articulate their vision, inspire action, and foster engagement. For leaders, refining public speaking skills is essential, elevating their ability to influence, persuade, and lead with resolute conviction. Here are some key tips to consider: https://joellandau.com/the-public-speaking-tips-to-help-you-be-a-stronger-leader/
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Specific ServPoints should be tailored for restaurants in all food service segments. Your ServPoints should be the centerpiece of brand delivery training (guest service) and align with your brand position and marketing initiatives, especially in high-labor-cost conditions.
408-784-7371
Foodservice Consulting + Design
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
Employment PracticesRegulation and Multinational CorporationsRoopaTemkar
Employment PracticesRegulation and Multinational Corporations
Strategic decision making within MNCs constrained or determined by the implementation of laws and codes of practice and by pressure from political actors. Managers in MNCs have to make choices that are shaped by gvmt. intervention and the local economy.
Enriching engagement with ethical review processesstrikingabalance
New ethics review processes at the University of Bath. Presented at the 8th World Conference on Research Integrity by Filipa Vance, Head of Research Governance and Compliance at the University of Bath. June 2024, Athens
Comparing Stability and Sustainability in Agile SystemsRob Healy
Copy of the presentation given at XP2024 based on a research paper.
In this paper we explain wat overwork is and the physical and mental health risks associated with it.
We then explore how overwork relates to system stability and inventory.
Finally there is a call to action for Team Leads / Scrum Masters / Managers to measure and monitor excess work for individual teams.
Integrity in leadership builds trust by ensuring consistency between words an...Ram V Chary
Integrity in leadership builds trust by ensuring consistency between words and actions, making leaders reliable and credible. It also ensures ethical decision-making, which fosters a positive organizational culture and promotes long-term success. #RamVChary
9. 1 What should a PMO:
• Do?
• Not do?
• Not sure?
2 What are you doing ?
Need to do more of?
10. PMO as a broker
Senior
management
Projects
PMO facilitation
Alignment
Translation
Negotiation
Coordination
• Tools
• Systems
• Documents
• Project methods
• Knowledge sharing forums
• Formal training
• PM appointment
• Status reporting
• Governance
• Lessons learned practices
• Personal experience
Retrospective learning Prospective learning
PMO brokering
Adapted from: Julian, J., 2008.
11. “The involved and
the affected...” Ulrich 1983
“An individual, group or
organization who may affect,
be affected by, or perceive
itself to be affected by a
decision, activity or outcome
of the project” PMBoK 5 2013
Who is a
stakeholder?
17. Source:
Reggie Springleer, Manager:
Industry Transition,
City of Cape Town
Implementation is accepted
Supported by taxi people
Adapt & enable
people and
processes to
match
stakeholder &
project types
21. If stakeholders
matter – then their
engagement must
affect the projects
running in your
organisation
1 Promote a stakeholder
mindset
2 Adapt & enable people and
processes to match
stakeholder & project
types
3 Monitor the engagement
22. Stories borrowed from…
• Reggie Springleer, Manager Industry Transition, City of Cape Town
And many, many others…
Bourne, L., and D.H.T. Walker. 2005. “Visualising and mapping
stakeholder influence.” Management Decision 43(5): 649–60.
Jones, T. 2015. “Ready to refuel.” PMI Network 29(11): 36–43.
Julian, J., 2008. How project management office leaders facilitate
cross‐project learning and continuous improvement. Project
Management Journal, 39(3), pp.43-58.
OGC, 2008. Portfolio, Programme and Project Offices, TSO
Pemsel, S. and Wiewiora, A., 2013. Project management office a
knowledge broker in project-based organisations. International
Journal of Project Management, 31(1), pp.31-42.
Worsley, LM. (2016): Stakeholder-led project management, Changing
the way we manage projects, Business Expert Press
Sitting behind each of the facets is a management system. Its important the right one is in the right place – everyone here is aware of the problems that arise when strategising is done within the portfolio – or even worse in the mobilisation meta-processes – where deliberate strategy transforms itself into an emergent strategy that no-one has validated except perhaps the IT director or Customer Services!
But even when it is done by the right people in the right way there reamins the problem of implementation – getting what you want done…
Ask the audience who their SHs are…
Role-based – people and groups who have a a defined relationship to the project – if you like the ‘involved’
Agenda-based – These people and groups may feely very strongly (passionately) about the project but you won’t necessarily identify them by going to your governance docs. They may be obvious – they may not. They may emerge late on in the project – if you like the affected. The way you identify, assess and engage with these groups is often quite different.
The second way to aid the identification and analysis of SHs is to get an understanding of the nature of your project from a SH perspective. Many of you probably already describe projects by etc.
Stakeholder neutral project – in these projects relatively few SHs and your focus is primarily on role based SHs. Things like small training projects, software updates affecting few people , department office move
Stakeholder- sensitive – now SHs are in the 10s and 100s. Lots of role-based to consult with and gain agreement from but also likely to includes – the affected – agenda-based SHs
Stakeholder-led – now the agenda-based SHs are so powerful. This is a game changer – now you have to work with these SHs. Metaphor of the military.
So the types of SHs (role based and agenda-based) and the nature of your project start to help us understand who and why we are engaging with our SHs.
Chevron case – PMI network – project of the year 2015 – describe and then position as marketing
Back in 2009, the aging of the refinery’s coke drums began jeopardizing Chevron’s ability to meet the region’s fuel demands. Some of the industry’s oldest, the drums, which heat crude oil up to 920 degrees Fahrenheit (493 Celsius), had been in use since 1968. Cracks were upending the refinery’s operations, and the organization knew it was time to go beyond stopgap repairs. The drums were “very unreliable, and they were impacting refinery economics,” says Greg Roos, PMP, the project’s engineering manager.
“None of us were enthusiastic about dragging the drums across 22 miles [35 kilometers] of Los Angeles over the course of four nights. We knew we had to do better.”
To ensure there were no surprises on the night of the big move, the project team rolled out a public outreach campaign. Newsletters and media reports pushed people to a website that shared information about the project. But the team wanted to make sure every home got the message. So it also canvassed in individual neighborhoods, particularly those along the coke drum route, going door-to-door to pass out fliers and speak directly to residents about the project.
“People remember a face-to-face encounter usually much more clearly than they can recall something they read or something they’ve seen.”
Lessons learned from similar moves also helped pave the road for the project team. For instance, Mr. Roos volunteered to help with crowd control when a space shuttle was transported through Los Angeles to the local science museum in 2012. He watched how the police and project staff worked together to protect both people and the shuttle—and how much the crowd seemed to enjoy the show. The Chevron team even hired some of the same contractors so it could benefit from their expertise.
Careful planning and execution turned what could have been a high-risk situation into an opportunity to build stakeholder support. Intrigued by the unusual event in their neighborhood, some residents stood along closed roads to watch the drums pass by.
“We turned it into a really positive experience. It really does become a parade. These giant things that are fully lit up at night, it looks pretty cool.”
Actually the purpose of the communication is incredibly important and must impact upon the approach we take in out projects.