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2. PROCESS-ORIENTED
FUNCTIONAL
FOCUS ON Remit Value chain
PROCEDURE Complex Lean
ORGANIZATION Hierarchical Level
ORIENTED TOWARDS Senior management Clients
ENVIRONMENT Responsibilities are divided up Holistic
WORKING METHOD Individual Teamwork
EMPLOYEES Directed from outside Autonomous
CULTURE Control Trust
FUNCTIONAL VS. PROCESS-ORIENTED
BPR Aim to transform a business from being purely functional to becoming process-oriented
3. Process
Deployment
Organize
for BPR
Process
Redesign
Process
Diagnosis
BPR PHASES
ORGANIZE FOR BPR
Create Business process map
Prioritize areas for improvement
Establish Process Ownership
Form BPR team
Initiate Project
PROCESS DIAGNOSIS
Determine customer requirements
Determine and document current process
Rate the process
PROCESS DEPLOYMENT
Implement Process Improvement Plan
Measure Results
Obtain customer feedback
Do it all over again
PROCESS REDESIGN
Benchmark the process
Develop solutions to close gaps
Get Buy-ins
Develop Improvement Plans
4. STAGES OF BPR
VISION
Define corporate vision and
business goals
IDENTIFICATION
Identify business processes to
be reengineered
ANALYSIS
Analyze and measure
existing process
REDESIGN
Identify possible IT applications and
design alternative processes
EVALUATE
Evaluate and select
reengineered processes
IMPLEMENT
Implement the
reengineered process
OPTIMIZE
Continuously develop and
improve the new process
5. Function specific projects Core business processes Primary value chain Extended value chain
Improve
process
efficiency
Leverage
Best practices
Optimize value
chains
Redefine value
Process Definition
“Value Capture”
Process Improvement
“Value Expansion”
Business Process
Redesign
Enterprise
Transformation
BREADTH OF CHANGE
OBJECTIVES
TACTICAL
• Content focused
• Known opportunities
• Proof of concept
• ROI justification
VALUE OPTIMIZATION
• Business case focused
• Value chain prioritization
• Program expansion
• Benefit realization
STRATEGIC
• Innovation focus
• Enterprise value optimization
• Program integration
BPR SERVICE
LEVELS
6. CHANGE MANAGEMENT CURVE
Shock, denial
Anger, fear
Acceptance
Commitment
IMPACT
POSITIVE
NEGATIVE
STAGE 01 STAGE 02 STAGE 03 STAGE 04
STATUS QUO DISRUPTION EXPLORATION REBUILDING
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