There’s a dark underbelly to process management that no one wants to talk about, but it’s time to speak out:
There are bad process management systems out there. Not just bad – these are some really nasty characters who will destroy your carefully built business from the inside out.
We have to keep this between you and me, though, because I’m not supposed to be saying any of it. Process management is a dangerous world, folks. You don’t even know. It seems all efficient and useful, increasing productivity and reducing errors – great stuff all around – but when was the last time you checked in on your innovation?
Been a while, right? Now you’re starting to put it together.
As of date the prominence of workflow management has significantly shot up and has turned into somewhat of popular expression in the business network. And keeping in mind the significance of workflow and its efficient management, most entrepreneurs are into digging newer tactics to streamline them.
Read Blog: https://www.openhrms.com/blog/significance-of-workflow-management-software
Blytheco’s Business Process Optimization is an effective tool for keeping your company’s technology in tune with your goals. The Business Process Optimization service allows us to understand your business, so that we may help you do your job better, faster, easier, and more effectively.
We can help you give your business system a “tune-up” and help you evolve as your goals and environment adapt to changing business realities by identifying inefficiencies in current processes and offering cost-effective options to maximize your technology investment.
This presentation provides a high-level overview of BPM and where it is today.
It also touches on some of the core technologies and standards.
Its focus is on the four specific “Challenges” facing BPM and they are aligned to the four phases of the typical application development life cycle.
1. Discovery
2. Design
3. Development
4. Deployment
As of date the prominence of workflow management has significantly shot up and has turned into somewhat of popular expression in the business network. And keeping in mind the significance of workflow and its efficient management, most entrepreneurs are into digging newer tactics to streamline them.
Read Blog: https://www.openhrms.com/blog/significance-of-workflow-management-software
Blytheco’s Business Process Optimization is an effective tool for keeping your company’s technology in tune with your goals. The Business Process Optimization service allows us to understand your business, so that we may help you do your job better, faster, easier, and more effectively.
We can help you give your business system a “tune-up” and help you evolve as your goals and environment adapt to changing business realities by identifying inefficiencies in current processes and offering cost-effective options to maximize your technology investment.
This presentation provides a high-level overview of BPM and where it is today.
It also touches on some of the core technologies and standards.
Its focus is on the four specific “Challenges” facing BPM and they are aligned to the four phases of the typical application development life cycle.
1. Discovery
2. Design
3. Development
4. Deployment
If employees at all levels do not accept the new system and believe that it will have a positive effect, morale and productivity are likely to be affected. In general, lack of communication is one of the biggest barriers to buying.
Process vs Project: What’s the Difference and Which is the Best?Kashish Trivedi
Project management is defined as the plan to organize and deliver a specific project. It’s a great discipline when you don’t encounter the same challenge each day.
During these situations, you’re required to adapt to varied circumstances and calm any chaos.
Process management is the creation of processes that handle challenges first dealt with through project management.
One thing for sure is that they aren’t interchangeable terms. It’s crucial to understand the definition of each and the unique purposes both serve for an organization.
The Top Process Management Software That Will Make Your 2023 GreatKashish Trivedi
Recurring work is an absolute pain. With all your responsibility, the last thing you want to do is spend your valuable time doing work that doesn’t need to be done. The answer? Process management software. But that isn’t the real issue, is it? You understand that process management software can help you increase productivity while saving you time and money. The problem is that there are tons of software options on the market. You’re likely overwhelmed with the endless products presented to you in a single Google search. This list will give you all the information you need to understand your team’s needs and ensure you make the best purchase decision.
Starting a Business Process Management project and choosing the right BPMS system can be a quite tricky thing to do, especially if your organisation does not have experience on it. There are several ways to start BPM projects and there are many methods available to choose from. Here are some questions that you can ask when thinking about starting a BPM project. You can read my articles on Customer Experience Management - CEM and Business Process Management - BPM here: http://bit.ly/H4drSe
Connect with me in LinkedIn: http://linkedin.com/in/janneohtonen
Why Unstructured Processes are Critical to an Organization's SuccessEverteam
We pay a lot of attention to structured business processes because they are easily identified, modeled and automated. But they comprise only a small portion of the processes that happen in most organizations today. As digital transformation continues to take on a more critical role for success, organizations need to focus on the unstructured processes that drive innovation and creativity and keep customers happy.
5 ways digital work management is driving a new productivity revolution📈 Aaron Ripper
In this presentation we will show you how digital work management is driving a new productivity revolution.
Using Monday.com you can streamline and automate your processes whilst encouraging collaborations between teams or departments whether remote or office based.
Enable Technologies are the UK partner for Monday.com and we are here to help companies through their journey.
If you would like to know more about Monday.com feel free to connect with me on linkedin or email aripper@enable.services
5 Continuous Improvement Tools for Process SuccessKashish Trivedi
The process of continuous improvement begins with incremental enhancement. You’re on the right track if you’re thinking of minor tweaks. For example, lean production starts with fine-tuning the issue of waste. You initially make small changes to achieve that goal. Waste is anything that doesn’t add value to the process or the result.
Your journey of removing waste from a process begins with using a continuous improvement tool to create a strategy for your team. The strategy can be something as simple as upskilling.
What Is Workflow Management A Beginners GuideKashish Trivedi
In complex organizations with a lot of moving parts and projects, workflow management is one of the most important disciplines to learn and master. However, new business owners, executives, and managers often don’t fully understand workflow management, its importance, or the tools they need to practice it. This article will discuss workflow management, its challenges and benefits, and the tools and practices you can use to ensure your workflow management processes are as efficient as possible.
20 Useful Applications of AI Machine Learning in Your Business ProcessesKashish Trivedi
The fear of robots taking over our lives has been a prevalent concern, with over 70% of the U.S. population expressing apprehension, as highlighted by a 2017 Pew Research study. However, while the emergence of a Skynet-like scenario remains uncertain, it's evident that technology, particularly artificial intelligence (AI), is poised to revolutionize various aspects of our daily tasks, freeing us from repetitive and dehumanizing job elements rather than rendering us obsolete. With AI being a strategic priority for 84% of businesses, its implementation has shown remarkable efficiency enhancements, such as boosting sales team productivity by over 50%. The accessibility of AI tools has expanded significantly, enabling practically anyone to leverage its benefits. In this discourse, we'll explore 20 diverse real-world applications of AI, ranging from healthcare and finance to entertainment and government, illustrating its pervasive impact on modern society.
Podcast A Tech Pioneers Vision of Employee OnboardingKashish Trivedi
In the latest episode of Process Street’s Employee Onboarding Podcast, host Erin sits down with Tarek Kamil, CEO and founder of Cerkl, to explore the future of employee onboarding in a world powered by artificial intelligence (AI). Tarek shares insights into his passion for technology and AI, discussing the transformative potential of incorporating AI into the onboarding process. Throughout the conversation, listeners gain valuable insights into Tarek’s journey and the inspiration behind Cerkl, as well as the ethical considerations surrounding AI implementation. Join them as they discuss the exciting possibilities and future implications of AI in employee engagement.
More Related Content
Similar to Is Your Process Management System Killing Your Innovation?
If employees at all levels do not accept the new system and believe that it will have a positive effect, morale and productivity are likely to be affected. In general, lack of communication is one of the biggest barriers to buying.
Process vs Project: What’s the Difference and Which is the Best?Kashish Trivedi
Project management is defined as the plan to organize and deliver a specific project. It’s a great discipline when you don’t encounter the same challenge each day.
During these situations, you’re required to adapt to varied circumstances and calm any chaos.
Process management is the creation of processes that handle challenges first dealt with through project management.
One thing for sure is that they aren’t interchangeable terms. It’s crucial to understand the definition of each and the unique purposes both serve for an organization.
The Top Process Management Software That Will Make Your 2023 GreatKashish Trivedi
Recurring work is an absolute pain. With all your responsibility, the last thing you want to do is spend your valuable time doing work that doesn’t need to be done. The answer? Process management software. But that isn’t the real issue, is it? You understand that process management software can help you increase productivity while saving you time and money. The problem is that there are tons of software options on the market. You’re likely overwhelmed with the endless products presented to you in a single Google search. This list will give you all the information you need to understand your team’s needs and ensure you make the best purchase decision.
Starting a Business Process Management project and choosing the right BPMS system can be a quite tricky thing to do, especially if your organisation does not have experience on it. There are several ways to start BPM projects and there are many methods available to choose from. Here are some questions that you can ask when thinking about starting a BPM project. You can read my articles on Customer Experience Management - CEM and Business Process Management - BPM here: http://bit.ly/H4drSe
Connect with me in LinkedIn: http://linkedin.com/in/janneohtonen
Why Unstructured Processes are Critical to an Organization's SuccessEverteam
We pay a lot of attention to structured business processes because they are easily identified, modeled and automated. But they comprise only a small portion of the processes that happen in most organizations today. As digital transformation continues to take on a more critical role for success, organizations need to focus on the unstructured processes that drive innovation and creativity and keep customers happy.
5 ways digital work management is driving a new productivity revolution📈 Aaron Ripper
In this presentation we will show you how digital work management is driving a new productivity revolution.
Using Monday.com you can streamline and automate your processes whilst encouraging collaborations between teams or departments whether remote or office based.
Enable Technologies are the UK partner for Monday.com and we are here to help companies through their journey.
If you would like to know more about Monday.com feel free to connect with me on linkedin or email aripper@enable.services
5 Continuous Improvement Tools for Process SuccessKashish Trivedi
The process of continuous improvement begins with incremental enhancement. You’re on the right track if you’re thinking of minor tweaks. For example, lean production starts with fine-tuning the issue of waste. You initially make small changes to achieve that goal. Waste is anything that doesn’t add value to the process or the result.
Your journey of removing waste from a process begins with using a continuous improvement tool to create a strategy for your team. The strategy can be something as simple as upskilling.
What Is Workflow Management A Beginners GuideKashish Trivedi
In complex organizations with a lot of moving parts and projects, workflow management is one of the most important disciplines to learn and master. However, new business owners, executives, and managers often don’t fully understand workflow management, its importance, or the tools they need to practice it. This article will discuss workflow management, its challenges and benefits, and the tools and practices you can use to ensure your workflow management processes are as efficient as possible.
20 Useful Applications of AI Machine Learning in Your Business ProcessesKashish Trivedi
The fear of robots taking over our lives has been a prevalent concern, with over 70% of the U.S. population expressing apprehension, as highlighted by a 2017 Pew Research study. However, while the emergence of a Skynet-like scenario remains uncertain, it's evident that technology, particularly artificial intelligence (AI), is poised to revolutionize various aspects of our daily tasks, freeing us from repetitive and dehumanizing job elements rather than rendering us obsolete. With AI being a strategic priority for 84% of businesses, its implementation has shown remarkable efficiency enhancements, such as boosting sales team productivity by over 50%. The accessibility of AI tools has expanded significantly, enabling practically anyone to leverage its benefits. In this discourse, we'll explore 20 diverse real-world applications of AI, ranging from healthcare and finance to entertainment and government, illustrating its pervasive impact on modern society.
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In the latest episode of Process Street’s Employee Onboarding Podcast, host Erin sits down with Tarek Kamil, CEO and founder of Cerkl, to explore the future of employee onboarding in a world powered by artificial intelligence (AI). Tarek shares insights into his passion for technology and AI, discussing the transformative potential of incorporating AI into the onboarding process. Throughout the conversation, listeners gain valuable insights into Tarek’s journey and the inspiration behind Cerkl, as well as the ethical considerations surrounding AI implementation. Join them as they discuss the exciting possibilities and future implications of AI in employee engagement.
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A 2017 study from Pew Research found that more than 70% of the U.S. is scared that robots are going to take over our lives. And, while we can’t perfectly predict the emergence of a Skynet singularity, we can say with some certainty that technology is set to take over the repetitive, dehumanizing elements of our jobs instead of putting us out of work. Artificial intelligence (AI) is a strategic priority for 84% of businesses, and in some cases has been used to improve sales team efficiency by over 50%. Even I’ve used AI in the past to generate hundreds of relevant hashtags for social media posts at the click of a button. It was once the stuff of utopian science fiction and huge enterprises, but now practically anyone can take advantage. For this post, we will dive into 20 different applications of AI in the real world.
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In the latest episode of the Employee Onboarding Podcast, host Erin Rice engages in a dynamic conversation with HR luminary Leigh Elena Henderson, who brings over two decades of corporate HR expertise to the table. Together, they navigate the transformation of employee onboarding into an engaging, human-centric experience. From Leigh's journey with HR Manifesto LLC to insights into effective onboarding processes and strategies for empowering new hires, this episode offers a treasure trove of knowledge. Whether you're seeking the secret sauce to effective onboarding or keen to explore the potential impact of AI in the onboarding process, this episode promises to revolutionize your approach to welcoming new talent. Tune in and discover the keys to reshaping the narrative of employee integration.
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Leverage is an operations consulting firm that helps teams optimize their processes by introducing them to top workflow management tools. One of these tools is Process Street, which Leverage uses for its own daily recurring tasks. The company’s CEO and founder, Nick Sonnenberg, even features Process Street in his book Come Up for Air: How Teams Can Leverage Systems and Tools to Stop Drowning in Work. He also made an entire YouTube video talking about Process Street’s benefits. But why is Nick such a strong advocate of Process Street? What has the software done to help him and his team at Leverage? In this article, we will answer these questions.
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How do you know if it’s time to invest in an onboarding solution?
Are you struggling with making the onboarding process more efficient?
Or maybe you’re tired of spending countless hours training new employees?
Worried about whether they will fit into your company culture?
If your answer is “yes” to even one of these questions, it’s time to consider an onboarding solution that will streamline the process! Enter employee onboarding software – a game-changing solution that can save you time, money, and headaches. With software onboarding, you can automate the onboarding process, making it more agile than ever before.
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Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
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In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
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Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
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Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
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- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
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Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
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A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
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Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
Is Your Process Management System Killing Your Innovation?
1. 1/13
July 25, 2022
Is Your Process Management System Killing Your
Innovation?
process.st/process-management-system
Leks Drakos
July 25, 2022
Human Resources
There’s a dark underbelly to process management that no one wants to talk about, but it’s
time to speak out:
There are bad process management systems out there. Not just bad – these are some really
nasty characters who will destroy your carefully built business from the inside out.
We have to keep this between you and me, though, because I’m not supposed to be saying
any of it. Process management is a dangerous world, folks. You don’t even know. It seems all
efficient and useful, increasing productivity and reducing errors – great stuff all around – but
when was the last time you checked in on your innovation?
Been a while, right? Now you’re starting to put it together.
Come here, quick. I’ll run through what I know:
2. 2/13
This never happened, okay?
Process management: What it was meant to be
In the beginning, process management was just as wide-eyed and optimistic as any new
system on its first implementation.
In partnership with workflow management, the two were tasked with balancing efficiency,
monitoring performance, and coordinating different systems. In fact, they work so well
together, that it can be difficult to tell them apart.
The core difference is that:
1. Workflow management is about getting multiple people to perform individual tasks the
right way at the right time
2. Process management is focused on improving an organization’s processes to be more
efficient
Process management also works outside the hierarchical organization model, involving
multiple departments, as well as internal and external stakeholders, to implement whatever
changes are needed.
And this is where process management gets led astray.
Process management, with too narrow a focus, can actually prevent redesigned processes
from functioning correctly.
Can you believe it? Process management is the saboteur. That betrayal is deep.
According to David Garvin (former Harvard Business School professor), by focusing too
much on improving processes, you run the risk of neglecting the ongoing management of
existing processes.
For example, if an organization prioritizes improving its work processes but overlooks its
administrative processes, that opens the floodgates for errors, inconsistencies, and
potentially disastrous (and expensive) consequences.
For a process-centric organization, this could easily be the point of no return.
The secret truths of process management systems
The process management system comes in many guises with many names – most of them
shrouded in mystery and confusion.
3. 3/13
While there aren’t as yet any definitive interpretations of business process management
(BPM), Tonia de Bruin and Gavy Doebeli narrowed down the three most common:
Using software to manage your processes
Following the process lifecycle for continuous management
Managing the organization instead of just the processes
De Bruin and Doebeli are wrong.
While at first glance those three interpretations may look separate and distinct, they are, in
fact, the exact same thing.
Let me explain by looking at how we do things at Process Street.
Obviously, we use software to manage our processes. We are software to manage processes,
but in addition to our own platform, we use Airtable, Zapier, Atlassian, Glassdoor, and so
many others.
Using software to manage your processes
We might as well have “continuous improvement” tattooed on our collective forehead as
much as we stress its importance in maintaining good processes. Stagnant processes are bad
processes and bad processes break.
You don’t want that.
So you have to constantly monitor, evaluate, update, and implement your processes so they
operate at maximum efficiency.
Following the process lifecycle for continuous management
Focus on the process.
Literally everyone at Process Street, “History, Mission, & Values,” Employee Handbook
When the idea for this post was generated, Zapier automatically created a card in Airtable for
it. Our Head of Marketing then created a blog post task and assigned it to me, where it
appeared in my kanban as an upcoming task.
When the task was created, the blog post production process automatically generated a new
workflow for the creation of this specific post. Simultaneously, tasks were also created for
those responsible for peer review, image creation, and final editor approval – each with a link
to the same workflow.
4. 4/13
Everyone involved in the creation process was now connected, able to check the status of
teammates’ progress, and aware of the work they needed to do. Through a combination of
Process Street Automations, third-party integrations (like Zapier), and our SlackApp, as I
progress through the workflow, each contributor is notified when their task is up and we all
receive updates via Slack on how things are moving.
That is just one of the many, many processes we – and the entire company – use on a daily
basis.
You could say, sure, that process only involves one department (Marketing), but it does
include multiple teams within that department (writing, design, editing, leadership). More to
the point, the Marketing department may be the primary user of that process, but certainly
not the only department to make use of it.
That same process is used for feature announcements, interviews, customer testimonials,
walkthroughs, ebooks – pretty much whatever content we come up with that needs to be
made by someone.
That is what a process-centric company does: Focus on the process.
By optimizing the process, responsibility and ownership can be spread across individuals and
departments. Knowledge is spread more efficiently so you aren’t reliant on a single person for
vital information.
No more waiting on Gina, who’s unexpectedly out sick, to figure out what went wrong with
this month’s payroll, in other words.
Managing the organization instead of just the processes
Sounds good, right? What could possibly go wrong with a system purpose-built for
productivity, efficiency, and accuracy?
What, indeed.
BPM adoption: Fighting the good fight
BPM is successful if it continuously meets predetermined goals, both within a single project
scope and over a longer period of time.
P. Trkman, 2010
Adoption is a serious commitment that requires a lot of forethought, planning, and
evaluation. Is your business ready for that kind of change? Do you have a clear idea of what
you’re getting yourself into?
5. 5/13
Are you sure you aren’t just blinded by the neat features and feel like you need a process
management system because all the other startups have one and your CEO has been asking
when you will, too?
60-80% of BPM initiatives fail (Trkman, 2010). The primary reason for this is that the people
implementing those initiatives don’t know what they’re doing.
That’s not their fault, though. As I’ve already said, exactly what a process management
system is and how it works is pretty sketchy territory. Peter Trkman’s 2010 literature
revealed that even with a decent investment in researching the concept, the outcome was
vague at best.
Critical success factors (CSFs) are consistently cited as what determines the success or failure
of a process management system, but – again – CSFs tend to be lumped into broad, general
categories that aren’t specific to a particular business or industry.
In their literature review of CSFs, Brina Buh, et al, identified 13 CSFs commonly cited as
important factors in successful process management adoption:
Now, I may be oversimplifying here, but I’m willing to take a flying leap out on a limb to say
all 13 of those things are critical factors to the success of pretty much everything a business
does.
That is why the implementation of a process management system usually fails.
To truly succeed – and you definitely know this – you have to focus on your unique
capabilities, offerings, and strengths. Winning is about standing out from the rest and
showing that you have the best offer. Following any flat pack design – let alone one for your
6. 6/13
most vital processes – just isn’t going to get you there.
The tragic story of process management & innovation
We’re big on improving processes, right? We’re always looking for new ways to do things
more efficiently, more effortlessly, and more enjoyably. Hey, work can be fun, okay?
A good process management system that factors in the specific CSFs for your business can
have a massive impact on the success of your company.
A process management system that isn’t so attuned to your needs – or that takes too much
attention from your day-to-day processes – is a supervillain in the making.
Take the blog production workflow I described earlier. It hadn’t been updated recently and
the structure was starting to wear thin. To be honest, we had more “exceptions” to the
workflow than standardization so it was obvious we needed to do something now.
We broke down that process step by step, considered all the different stakeholders that would
be involved, which order things should be done, and what data needed to be collected during
the process.
In about 20 hours, we rebuilt the whole process. Was it fine-tuned and perfect? No. Did we
make it available to our team? Absolutely.
I already have a list of improvements to make based on feedback from our team, but I also
have a list of other daily processes that need attention, too. I could easily go through the blog
production workflow and perfect every single detail, but two things would happen:
1. The other processes we use wouldn’t be maintained properly, causing them to break,
productivity and efficiency to drop, and very likely my team pretty unhappy that I’ve
dropped everything to focus on this singular task.
2. By the time I’d perfected the workflow, it’d be irrelevant and I’d have to start over from
the beginning.
In his article for MIT’s Sloan Management Review, David Garvin made this exact point about
becoming too hung up on your process management. Without the right amount of
perspective, he argued, ongoing processes could be neglected in favor of redesigning others.
When it comes to process improvement, this does pose a considerable risk, namely because a
process can’t be improved and implemented in a vacuum. Every process is connected to
another process; change one, you have to change the rest.
This is where the danger to innovation comes in. Look back at #2 above: By the time the
process is perfect, it’s already out of date.
7. 7/13
This means that – instead of creating anything new – you’re constantly playing catchup. The
more time and resources you spend updating, the less you have for innovating. The less time
and resources you have for innovating, the less you have for – well, everything.
Designing unique CSFs for your company prevents this from happening, but how do you
determine what the right CSFs for your company are?
Buh, et al, claim it all comes down to Rosemann’s 5 stages.
Rosemann’s 5 stages of process management adoption
Michael Rosemann’s model breaks the adoption process into 5 distinct stages:
1. Awareness
2. Desire
3. Projects
4. Programs
5. Productization
The first stage (awareness) requires the organization to recognize the value of implementing
a process management system and the benefits BPM can bring to the company. Depending
on the company structure, this can be a top-down movement where leadership trains
employees or the employees can bring a concept or initiative to leadership.
Stage two requires a business driver and process champion to generate a desire for BPM
adoption.
8. 8/13
A driver can be any number of things; the most common reason is a need to reduce costs.
Other factors might include improving management, customer satisfaction, quality
management, or competitive advantage.
The process champion needs to have enough influence within the organization to persuade
decision-makers that BPM adoption is something they should act on.
Once leadership has given the go-ahead, the next step is to create individual projects to build
up capabilities and credibilities within the organization. You might decide to do this through
training and education, process modeling, improving individual processes, or a combination
of all three.
The aim of these projects is to – once successful – be converted into a BPM program where
the overall methodology, strategy, and roadmap will be designed.
The final stage is all about ownership and accountability. A centralized department (or chief
process officer) will be responsible for maintaining all BPM-related activities are consistent
and cost-effective.
This involves the productization of business process management in order to train
employees, introduce process ownership, model existing processes, etc.
That’s the theory, anyway. But what does that look like in practice?
The Process Street process management playbook
Our blog production workflow.
9. 9/13
We all knew it needed to be updated. It was pretty hard to ignore when we’d built a
workaround for nearly every task because our needs and our product had changed so much
since the process was first built.
But there was always something urgent and important that needed to be dealt with right now
so the most vital process that we use every day kept getting postponed to that ever-
ambiguous “later.”
By the time we onboarded our newest writer (bear in mind this was seven months ago),
nearly every task had a caveat attached about what needed to be done instead of following the
documented process.
Watch Video At: https://youtu.be/mxBIxefUS0k
As a result, everyone did things a little differently depending on when they started and who’d
taught them what to do. In a process that included about 90 separate tasks and involved at
least four people across three departments – those little inconsistencies were a big deal.
The time and productivity lost as a result – not to mention the frustration and confusion of
the team – ended up outweighing the time it would have taken to update the process in the
first place.
There was no question: The old workflow needed to be thrown out.
So that’s what we did.
Stage 1: Awareness
10. 10/13
I’ll admit it: When it comes to improving our internal processes, we have a bit of a blind spot.
We’re the process experts, right? All of our processes should be perfect.
But, like anyone else, we’re just as vulnerable to falling into bad habits. We got used to our
quick “fixes” that we forgot they were only meant to be temporary. That’s a slippery slope to
the normalization of deviance. It’s one shortcut here, a corner cut there, and next thing you
know you’re mired in broken processes.
Our stage 1 looked like this:
We asked the team what they needed (employee empowerment)
Built so the newest and most experienced could both use the workflow with equal
efficiency (customer focus)
Decided that “later” meant “now” (openness to changes)
Stage 2: Desire
There’s actually a lot of overlap between stage 1 and stage 2. An awareness of what needs to
be done usually pushes the project champion to the forefront and that’s what gets the ball
rolling.
In this case, it happened to be me, which isn’t to say the rest of the team weren’t just as eager
for the improvement. I just have the sort of mind that really, really enjoys the minutiae of
building a process from the ground up.
To sum up:
Oliver (Head of Marketing) was fully onboard & collaborated with me (support)
I blocked out time and made myself unavailable specifically to work on this (project
champion)
The longer we waited, the more broken the process would get, and it already essentially
didn’t function as a usable process (sense of urgency)
Stage 3: Projects
At this stage, Oliver and I set about drafting the needs of the content team, the marketing
department, and the company as a whole. We needed to create the most efficient process
possible so all of the writers, designers, and editors could do their jobs quickly and
effectively.
Each of us drafted an outline, which we then compared, discussed, and maybe argued a little
bit over until we came up with a final draft that incorporated everything needed to create a
blog post in the right order and done the correct way.
Stage 4: Program
11. 11/13
This was the most grueling step of rebuilding the process – and the most time-consuming.
Rebuilding the workflow itself took about 14 hours, with a few 3-4 hour sessions to clean up
tasks, add in Automations and integrations, and set up the conditional logic parameters.
Watch Video At: https://youtu.be/03P6aPyf1kQ
We incorporated everything our team had told us, our own experiences with the workflow,
and obstacles we’d faced in the editorial process so what had once been spread over at least
three separate workflows now existed seamlessly in one, with no irrelevant tasks or
information to be seen.
Step 5: Productize
We presented the final(ish) version to the team, walked them through how it worked and set
the whole thing in motion. In fact, they’ve been using it for over a month now and seem fairly
happy with the result.
We do have a short list of improvements to make, but it’s all part of the process. By
improving our blog production workflow, we can now use that experience to speed up
improvements on our other workflows until it’s time to come back around and apply those
tweaks and adjustments to the blog workflow again.
While the initial time and labor cost were pretty high, the long-term benefits certainly
outweigh that:
1. Our existing writers have a process they can trust and rely on
2. Time is saved correcting inconsistencies as a result of a broken process
12. 12/13
3. Our next new writer will have a much simpler and more streamlined experience
learning how to create a blog post
Which, as it happens, were the CSFs we identified for managing our process.
When was the last time you checked in on your innovation? Don’t you think it’s about time?
Tell us your stories in the comments!
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Source List
Buh, B., Kovačič, A. and Indihar Štemberger, M. (2015). Critical success factors for different
stages of business process management adoption – a case study.
de Bruin, T. and Doebeli, G. (2010). An Organizational Approach to BPM: The Experience of
an Australian Transport Provider.
Garvin, D.A. (1998). The Processes of Organization and Management.
Kirchmer, Dr. M. (2017). Successful Innovation through Business Process Management.
Palmberg, K. (2009). Exploring process management: are there any widespread models and
definitions?
Rosemann, M. (2010). The service portfolio of a BPM center of excellence.
Trkman, P. (2010). The critical success factors of business process management.
van der Aalst, W. (2005). Business Process Management Demystified: A Tutorial on Models,
Systems and Standards for Workflow Management.
13. 13/13
Leks Drakos
Leks Drakos, Ph.D. is a rogue academic with a PhD from the University of Kent (Paris and
Canterbury). Research interests include HR, DEIA, contemporary culture, post-
apocalyptica, and monster studies. Twitter: @leksikality [he/him]
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