2. What is listening?
The process of receiving, constructing
meaning from, and responding to spoken
or non-verbal messages; to hear
something with thoughtful attention
A wise person said “ Listening is the
hardest thing in the world”
LISTENING SKILLS are the ways to help you listen
something more effectively
5. •It refers to the respond caused by sound waves stimulating the sensory
receptors of the ear; it is physical response.
•It is the stage at which you learn what the speaker
means “The thoughts and emotional tone”
•It means that an individual added message
to the minds storage bank
6. •It consists of judging the message in some way
This stage requires that the receiver complete the
process through verbal and non-verbal feedback;
because the speaker has no other way to determine
if a message has been received.
7. DEVELOPING EFFECTING LISTENING SKILLS
•Make eye contact(but don’t stare)
•Don’t interrupt
•Wait for speaker to pause to ask clarifying
•Ask questions only to ensure understanding
•Don’t have a poker face. Use your face and
body to get involved and show you are listening
•Be attentive, but relaxed
•Give regular feedback
