Process mining can help organizations in three key ways: 1. It provides an objective view of "as-is" business processes by analyzing data from existing IT systems. This reveals inefficiencies like hidden activities, idle times, and bottlenecks. 2. It verifies compliance by comparing actual processes to approved models and rules. This can discover compliance issues like skipped activities or violations of rules. 3. It provides insights for improvement like comparing employee performance and understanding social collaboration patterns. Process mining gets an accurate picture of processes to discover waste and monitor the effects of changes.

1. Process Mining Intro
Email: dafnal@nool.co.il
Dafna Levy Phone: +972 (0)54-6881739

2. Challenges
Business processes:
• Need to be customer
centric (quality, speed,
reducing contacts)
• Need to be efficient
(costs, reducing waste)
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3. Typical Situation
Ideal Process
Process Reality
3

4. Root Causes
Subjectivity Everyone sees only a part
Exceptions Poor visibility
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5. Process
mining can
help by ...
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6. Leveraging IT Data
When processes are
supported by IT
Detailed logs record:
• Executed activities
• When
• By whom
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7. Data Requirements
Process Instance or
1
Case identifier
Status or Activity
2 attribute (process
step)
One timestamp for
3
status change, start or
completion of activity

8. Process Mining
Extract ‘As-is’ process
from existing IT data
Advantages:
• Objective (fact-based)
• Quick (automated)
• Complete (all variations)
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9. Process Mining
Project
• Determine • Via DB • Analyze ‘As- • Present results
questions administrator is’ process (e.g., report,
• Process • CSV file or • Answer presentation,
scope database questions workshop etc.)
• Which IT extract
systems

10. Purchasing Process
Planned Actual Process
Process 6 days (up to 48
Goal: 3 days days)
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11. Benefits (1)
Enables Waste Visibility
• Hidden Activities

12. Benefits (1)
Enables Waste Visibility
• Idle times in process

13. Benefits (1)
Enables Waste Visibility
• Animation reveals
bottlenecks & repetitions

14. Benefits (2)
Verify compliance regarding the approved and
official process flow
• Visual Comparison
• Explicit checks:
• - Existing model
• - Rules

15. Benefits (2)
Discover compliance issue
• Skipped activities

16. Benefits (2)
Segregation of duties
• Violation of the
4-eyes rule

17. Benefits (3)
Social collaboration patterns

18. Benefits (3)
Comparing employees
performance

19. Benefits
• Get objective picture of actual processes
• Discover waste (to improve quality and
cost)
• Monitor effects of process changes
• Verify that rules and prescribed processes
are followed in reality
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20. When not applicable?
• Completely manual processes (no data
available)
• Data is known not to be trustworthy (does
not represent the real process)
• Problems that need to be solved are not
related to the process
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21. Contact
Fluxicon Email: anne@fluxicon.com
Phone: +31-62-4364201
Web: http://fluxicon.com
Dafna Levy Email: dafnal@nool.co.il
Phone: +972 (0)54-6881739