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Alec Sharp Process Traction
The document discusses getting traction for process improvement initiatives. It notes that people often have negative reactions to the word "process" and see it as boring, dehumanizing, or a threat to their jobs. It emphasizes the importance of clearly defining what constitutes a business process and providing guidelines for naming and understanding processes. These include processes being triggered by external events and having discrete, countable results. The document also stresses that while functions are important and efficient, they can conflict with overall process goals if the process is not clearly defined and managed as a whole. It argues for identifying process owners to set direction and resolve conflicts between functions.
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