1. UNIVERSIDAD METROPOLITANA
DE CIENCIAS DE LA EDUCACIÓN
FACULTAD DE HISTORIA, GEOGRAFÍA Y LETRAS
DEPARTAMENTO DE INGLÉS
Process Leadership
By Cristián Bravo Galarce
English UMCE 2013
2. Leadership Research
Process needs
Groups have
Process Dimension
Process
Leadership
i.e.
“Group building and maintenance”
1
Tension Release
a coffee break
Behaviors
a joke
maintain
interpersonal
relations in
the group
Task needs
a bit of humor
They can renew the
group’s energy level
and improve
member satisfaction
3. Leadership Research
Process needs
Groups have
Process Dimension
i.e.
Leadership
Behaviors
maintain
interpersonal
relations in
the group
“Group building and maintenance”
Several heads
are better than one
Process
2
Gate Keeping
Task needs
Diversity makes
the group communication
very complex
The collective experience
and intelligence
are stronger than
the individual one
But those experiences
and individual insight
are only useful
to the group
if they are shared
For instance:
Coordinating
discussions
in turns to
speak from
two to three
minutes each
so that
ALL
MEMBERS
can air
their views
4. Leadership Research
Process needs
Groups have
Process Dimension
i.e.
Leadership
Behaviors
interpersonal
relations in
the group
“Group building and maintenance”
Everyone likes
to receive praise
Process
maintain
Task needs
3
Encouraging
We feel good
when someone
recognizes us
for our
contributions
It improves
the morale
of any group
member
and increases
cohesiveness,
satisfaction,
and productivity
As a result,
we can increase
the self-esteem of
all group members
and raise hopes,
confidence, and aspiration
of the group as a whole
5. Leadership Research
Process needs
Groups have
Process Dimension
i.e.
“Group building and maintenance”
Conflict is a normal,
healthy part of
group interaction
Process
Leadership
Groups can function
effectively in spite of
personality clashes
Behaviors
maintain
interpersonal
relations in
4
Mediating
the group
Task needs
However
mismanaged
conflict can lead to
a general disruption
within the group
Whenever conflict
becomes
person-oriented
rather than
issue-oriented,
it is a particular
appropriate time
for some mediation
and the final solution
is to focus
discussion on issues
rather than
personalities
6. Summing up
• Both, task and process leadership are essential to the success of
an ongoing small group.
• Therefore, if a comfortable environment is not maintained, the
members tend to focus their attention and energy on their own
dissatisfaction with the group rather than on their assigned task.
• Finally, for a group to be effective, a leader must be available
to guide and control the group. However, leadership
responsibilities can be assumed by anyone in the group if the
group becomes disorganized.
