Lakeland Regional Health initiated a project in 2013 to improve patient readiness for surgical cases. The goal was to increase patient safety, decrease delays, and improve the patient experience. They defined patient readiness as receiving all required documents by noon the day before surgery. Initially only 41% of patients met this criteria, but through process changes they achieved over 80% readiness each month since 2014. Key changes included tracking documents electronically, notifying doctors of missing information, and rescheduling cases if documents were not received in time.