1. Cristina Gomez, RHIT
Home: (818) 618-2541 e-mail: cristina01gomez@gmail.com
Summary:
Accomplished Health Information Management (HIM) professional and visionary, with over 25 years of distinguished performance
in a large multi-specialty group practice. Instrumental in enhancing operational efficiency, improving compliance, introducing
technology solutions, leading system migrations, and streamlining business processes. Influential leader with proven success in
achieving healthcare objectives within dynamically changing environments.
Core Technology and Business Management Skill Areas Include:
- Strong Leadership
- Clinical Systems, Workflows & Processes
- Patient Privacy and HIPAA Best Practices
- Effective Communicator
- Medical Record Policies and Procedures
- Health Information Exchange (HIE)
- Regulatory/Accreditation Readiness
- Strategic and Operational Planning
- State Disability Protocols
- Prescription Refill Protocols
- Budget Preparation and Planning
- Team Building & Mentoring
- Scanning and Indexing Protocols
- Quality Assurance Protocols
- Project Management Methodologies
- Contract & Vendor Negotiations
- Record Processing
- Performed ICD-9 and ICD-10 Coding
- Patient Portal/Support Desk
- Release of Information Workflows
- EHR Implementation
Education and Credentials:
2014 Bachelors Degree- Regis University-Health Information Management Program (RHIA) -in progress
2014 Certified HIPAA Privacy and Security (CHPS) Credential in progress
2012 Certified Registered Health Information Management Technician (RHIT)
2010-2012-ITT Technical Institute, Sylmar Ca. Campus; Health Information Technology Program, Graduated with Honors
2011-West Hills Hospital, West Hills Ca.-Professional Practicum
Affiliations:
California Health Information Association (CHIA)
American Health Information Association (AHIMA)
Health Information and Management Systems Society (HIMSS)
ITT Program Advisory Committee-Health Sciences
Professional Experience:
Caban Resources, LLC March 2014 to present- Manager, Health Information Management-Department of Health Services
(DHS), Los Angeles County, Comprehensive Health Centers
Facey Medical Foundation March 1990-July 2013- Manager, Health Information Management Services
Accomplishments and Milestones:
♦ Extensively worked in healthcare technologies, workflows and process improvements such as EHR, HIM-Digital Imaging Optical
Character Recognition (OCR), Practice Management System (PMS), Clinical Systems, Patient Portal, Health Information Exchange
(HIE), HIPAA, Patient Privacy.
♦ Managed the implementation of the electronic scanning project that resulted in the elimination of 200,000+ paper medical records and
the reduction of 43 FTEs and $1M annual cost savings. Centralized the HIM Department to gain operational efficiencies and improved
service to customers. Assisted with the implementation of a Voice Recognition System to reduce $1.5 million of annual transcription
costs.
♦ Developed productivity and quality monitoring processes of staff for scanning and indexing of medical records to identify
strengths and render education on deficiencies to achieve departmental goals, which were incorporated into the employee’s
annual performance review.
♦ Coordinated electronic chart reviews for Health Plan quality improvement measures such as P4P, 5Star, and HEDIS.
♦ Effectively provided management oversight of all aspects of the Medical Records Department including policy and procedure
development, accreditation readiness; and physician documentation compliance.
CRISTINA GOMEZ, PAGE 1
Tel: 818.618-2541  Email: cristina01gomez@gmail.com

2. ♦ Provided management oversight of all aspects of the HIM Department including medical record policy and procedure
development, accreditation readiness; and physician documentation compliance.
♦ Key super-user and stakeholder in the implementation of the Allscripts EHR system modules, which included
Document/Dictate; E-prescribing; Lab Verification, and Call Processing. The EHR implementation resulted in improved patient
care, patient satisfaction, cost savings, and improved revenue to the organization
♦ Implemented the HIE (Health Information Exchange), a non-federated peer-to-peer network (co-op model) for an ambulatory
care organization and community hospitals. As part of this, received the hospital admission and discharge information filed into
the EHR system at the Point of Care (POC). A HL7 format interface was developed to receive History & Physicals, Operative,
Pathology, all Radiology Reports including Radiology Diagnostic, CT Scans, MRI, Mammo's, Echos, and Stress Tests in real
time basis. While improving the overall patient care, this resulted in $655K annual savings (duplicate lab and diagnostic
studies and providers’ time) and savings of total 12,816 hrs of patient wait time.
♦ Assisted in the efforts to meet the HITECH as well as Meaningful Use (MU) security requirements. As part of this, reviewed
the current P&Ps to align with the new requirements. Coordinated efforts with IT for meaningful use (MU) certified version of
EHR, Lab and Radiology Orders, MU stage one 15 cores and 5 menu set measures. Working with providers, patient care staff
and other departments to standardized the problem list, orders, clinical summary and several other workflows to improve the
patient care. The organization successfully attested 55% of providers and expected to receive $1.2 million as first payment in
2012 with total of $4.5 million expected revenue over the next five years
♦ Led the successful implementation of the Patient Portal and the Patient Portal Call Center and Help Desk for providers, clinical
staff and patients for all satellite locations throughout the organization. This allowed for timelier communication and
coordination of care between patient and provider with emphasis on improved access for patients to make or cancel an
appointment on-line, review limited labs and radiology results and vital statistics, order a medication refill or request a change
in medication or dosage.
♦ Chairperson, Forms Control Committee. Defined and implemented a workflow for standardizing, evaluating and coordinating
clinical paper forms in a cost-effective manner. All forms including new and existing that get scanned into the medical record
were presented and approved by the Forms Committee for either trial or permanent use.
♦ Maintained the Electronic Chart Order of the organization which included all form types and the proper placement of the
form within the Electronic Health Record including established the defined document types and mapping within the
appropriate chart dictionary both maintained and approved by the Health Information Technology Steering Committee and
HIM Executive Leadership.
♦ Distinguished member of the Health Information Technology Steering Committee (HITS), Safety, Risk Management and IT
and Nursing Leadership forums, Fee & Coding Compliance Committee (FCCC), Medical Staff and Peer Review
Committees.
♦ Effectively managed the State Disability Department, which included the processing of all initial State EDD application claim
forms, extensions, FMLA and employer/insurance forms for 200+providers and patients.
♦ Managed the Release of Information (ROI) Department including Grievances and Appeals and Subpoena processing.
Developed HIPAA Compliant workflows for patient request of their Protected Health Information (PHI), including Accounting
of Disclosures, Restrictions and Amendments.
♦ Managed the Prescription Refill Desk and Call Center, which included mail order and prior authorization processing.
Assisted in the development of Pharmacy Technician Protocols that resulted in improvement of patient medication
compliance and reduction of medication order workload for physicians. Ensured proper turnaround times were met for all
pharmacy related requests. Effectively coordinated efforts to engage all local and community pharmacies to reduce
duplications of efforts, wait times and overall patient experience.
♦ Successfully managed employee engagement with emphasis on Morale, Teamwork, Customer Service etiquette, and
incorporated into departmental key performance indicators.
♦ OTHER SKILLS: AllScripts, GE-IDX, Touchchart, Impact MD, Kofax-Digital Imaging Technologies, Microsoft applications,
Televox, Cisco-Nexus Systems.
CRISTINA GOMEZ, PAGE 2
Tel: 818.618-2541  Email: cristina01gomez@gmail.com

3. ♦ References available upon request
CRISTINA GOMEZ, PAGE 3
Tel: 818.618-2541  Email: cristina01gomez@gmail.com