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Emotional Intelligence
(EI) in Leadership
Development
The Customer Experience Experts
www.market-awareness.com
Monthly CX/CI Webinar Series:
Emotional Intelligence (EI)
VoiceoftheBusinessAcademy.com
•  On-demand courses, roadmaps, testing
•  Accreditation and certification
•  “How” in addition to “why”
•  Templates to implement in your organization
•  Created by professionals who have
implemented in the real-world
•  Organizations can select courses to create
their own training programs
Emotional Intelligence (EI)
Quick Introduction of Webinar
Background of Emotional Intelligence
•  Emotional information plays a critical role in our working lives
Emotional Intelligence (EI)
Background of Emotional Intelligence
•  Emotional information plays a critical role in our working lives
•  Business leaders who can embrace the emotional side of an organization will infuse
strength and meaning into management structures
Emotional Intelligence (EI)
Background of Emotional Intelligence
•  Emotional information plays a critical role in our working lives
•  Business leaders who can embrace the emotional side of an organization will infuse
strength and meaning into management structures
•  Before the 1990s Emotional Intelligence had been an overlooked skill set
Emotional Intelligence (EI)
Background of Emotional Intelligence
•  Emotional information plays a critical role in our working lives
•  Business leaders who can embrace the emotional side of an organization will infuse
strength and meaning into management structures
•  Before the 1990s Emotional Intelligence had been an overlooked skill set
•  Made popular by Daniel Goleman
Emotional Intelligence (EI)
Background of Emotional Intelligence
•  Emotional information plays a critical role in our working lives
•  Business leaders who can embrace the emotional side of an organization will infuse
strength and meaning into management structures
•  Before the 1990s Emotional Intelligence had been an overlooked skill set
•  Made popular by Daniel Goleman
•  “Emotion” and “Intelligence”
Emotional Intelligence (EI)
Background of Emotional Intelligence
•  Emotional information plays a critical role in our working lives
•  Business leaders who can embrace the emotional side of an organization will infuse
strength and meaning into management structures
•  Before the 1990s Emotional Intelligence had been an overlooked skill set
•  Made popular by Daniel Goleman
•  “Emotion” and “Intelligence”
•  EI refers to the capacity to understand and explain emotions – and enhance thought
Emotional Intelligence (EI)
Background of Emotional Intelligence
•  Emotional information plays a critical role in our working lives
•  Business leaders who can embrace the emotional side of an organization will infuse
strength and meaning into management structures
•  Before the 1990s Emotional Intelligence had been an overlooked skill set
•  Made popular by Daniel Goleman
•  “Emotion” and “Intelligence”
•  EI refers to the capacity to understand and explain emotions – and enhance thought
•  High EI leaders develop stronger teams and communicate more effectively
Emotional Intelligence (EI)
So What is Emotional Intelligence?
Emotional Intelligence (EI)
So What is Emotional Intelligence?
•  Emotion Intelligence is the ability to identify, assess, and manage your emotions
and the impact of others
Emotional Intelligence (EI)
So What is Emotional Intelligence?
•  Emotion Intelligence is the ability to identify, assess, and manage your emotions
and the impact of others
•  It is a combination of emotional and social skills with competencies that influence
our overall capability to cope effectively with the pressures and demands of work
and life
Emotional Intelligence (EI)
So What is Emotional Intelligence?
•  Emotion Intelligence is the ability to identify, assess, and manage your emotions
and the impact of others
•  It is a combination of emotional and social skills with competencies that influence
our overall capability to cope effectively with the pressures and demands of work
and life
•  Emotion Quotient, or EQ, is how Emotional Intelligence is measured
Emotional Intelligence (EI)
So What is Emotional Intelligence?
•  Emotion Intelligence is the ability to identify, assess, and manage your emotions
and the impact of others
•  It is a combination of emotional and social skills with competencies that influence
our overall capability to cope effectively with the pressures and demands of work
and life
•  Emotion Quotient, or EQ, is how Emotional Intelligence is measured
•  Emotional Intelligence is critical for:
1.  Relating better to other people
2.  Form healthier relationships
3.  Achieve greater success in business
4.  Lead a more fulfilling business and personal life
Emotional Intelligence (EI)
So What is Emotional Intelligence?
•  Emotion Intelligence is the ability to identify, assess, and manage your emotions
and the impact of others
•  It is a combination of emotional and social skills with competencies that influence
our overall capability to cope effectively with the pressures and demands of work
and life
•  Emotion Quotient, or EQ, is how Emotional Intelligence is measured
•  Emotional Intelligence is critical for:
1.  Relating better to other people
2.  Form healthier relationships
3.  Achieve greater success in business
4.  Lead a more fulfilling business and personal life
•  The ability to express and control your own emotions is important. It is also very
important to understand, interpret, and respond to emotions of others
Emotional Intelligence (EI)
So What is Emotional Intelligence?
•  Emotion Intelligence is the ability to identify, assess, and manage your emotions
and the impact of others
•  It is a combination of emotional and social skills with competencies that influence
our overall capability to cope effectively with the pressures and demands of work
and life
•  Emotion Quotient, or EQ, is how Emotional Intelligence is measured
•  Emotional Intelligence is critical for:
1.  Relating better to other people
2.  Form healthier relationships
3.  Achieve greater success in business
4.  Lead a more fulfilling business and personal life
•  The ability to express and control your own emotions is important. It is also very
important to understand, interpret, and respond to emotions of others
•  Researchers suggest Emotional Intelligence can be learned and strengthened,
while others claim it is a characteristic a person is inherently born with
Emotional Intelligence (EI)
Emotional Intelligence and Business
Emotional Intelligence (EI)
Emotional Intelligence and Business
Emotion Intelligence is important in business because:
•  Facilitates improved performance
Emotional Intelligence (EI)
Emotional Intelligence and Business
Emotion Intelligence is important in business because:
•  Facilitates improved performance
•  Better understand and motivate others
Emotional Intelligence (EI)
Emotional Intelligence and Business
Emotion Intelligence is important in business because:
•  Facilitates improved performance
•  Better understand and motivate others
•  Outstanding leaders tend to possess high EI levels
Emotional Intelligence (EI)
Why is Emotional Intelligence So Important?
Emotional Intelligence (EI)
Why is Emotional Intelligence So Important?
Emotional Intelligence impacts:
Emotional Intelligence (EI)
Elements of Emotional Intelligence
Emotional Intelligence (EI)
Elements of Emotional Intelligence
1.  Self-awareness
2.  Self-regulation
3.  Motivation
4.  Empathy
5.  Social skills
Emotional Intelligence (EI)
Elements of Emotional Intelligence
1.  Self-awareness
Emotional Intelligence (EI)
Elements of Emotional Intelligence
1.  Self-awareness:
•  You always know how you feel
•  Your emotions and actions can impact others
Emotional Intelligence (EI)
Elements of Emotional Intelligence
1.  Self-awareness:
•  You always know how you feel
•  Your emotions and actions can impact others
Ways to improve your self-awareness:
Emotional Intelligence (EI)
Elements of Emotional Intelligence
1.  Self-awareness:
•  You always know how you feel
•  Your emotions and actions can impact others
Ways to improve your self-awareness:
ü  Keep a journal
Emotional Intelligence (EI)
Elements of Emotional Intelligence
1.  Self-awareness:
•  You always know how you feel
•  Your emotions and actions can impact others
Ways to improve your self-awareness:
ü  Keep a journal
ü  Slow down
Emotional Intelligence (EI)
Elements of Emotional Intelligence
2.  Self-regulation:
Emotional Intelligence (EI)
Elements of Emotional Intelligence
2.  Self-regulation:
•  Rarely verbally attack others
•  Rarely make rushed or emotional decisions
•  Don’t stereotype people or compromise their values
•  Self-regulation is about staying in control
Emotional Intelligence (EI)
Elements of Emotional Intelligence
2.  Self-regulation:
•  Rarely verbally attack others
•  Rarely make rushed or emotional decisions
•  Don’t stereotype people or compromise their values
•  Self-regulation is about staying in control
Ways to improve your self-regulation:
Emotional Intelligence (EI)
Elements of Emotional Intelligence
2.  Self-regulation:
•  Rarely verbally attack others
•  Rarely make rushed or emotional decisions
•  Don’t stereotype people or compromise their values
•  Self-regulation is about staying in control
Ways to improve your self-regulation:
ü  Know your values
Emotional Intelligence (EI)
Elements of Emotional Intelligence
2.  Self-regulation:
•  Rarely verbally attack others
•  Rarely make rushed or emotional decisions
•  Don’t stereotype people or compromise their values
•  Self-regulation is about staying in control
Ways to improve your self-regulation:
ü  Know your values
ü  Hold yourself accountable
Emotional Intelligence (EI)
Elements of Emotional Intelligence
2.  Self-regulation:
•  Rarely verbally attack others
•  Rarely make rushed or emotional decisions
•  Don’t stereotype people or compromise their values
•  Self-regulation is about staying in control
Ways to improve your self-regulation:
ü  Know your values
ü  Hold yourself accountable
ü  Practice being calm
Emotional Intelligence (EI)
Elements of Emotional Intelligence
3.  Motivation
Emotional Intelligence (EI)
Elements of Emotional Intelligence
3.  Motivation
•  Work consistently through goals
•  High quality standards for their work
Emotional Intelligence (EI)
Elements of Emotional Intelligence
3.  Motivation
•  Work consistently through goals
•  High quality standards for their work
How to improve your motivation:
Emotional Intelligence (EI)
Elements of Emotional Intelligence
3.  Motivation
•  Work consistently through goals
•  High quality standards for their work
How to improve your motivation:
ü  Re-examine why you’re doing your job
Emotional Intelligence (EI)
Elements of Emotional Intelligence
3.  Motivation
•  Work consistently through goals
•  High quality standards for their work
How to improve your motivation:
ü  Re-examine why you’re doing your job
ü  Know where you stand
Emotional Intelligence (EI)
Elements of Emotional Intelligence
3.  Motivation
•  Work consistently through goals
•  High quality standards for their work
How to improve your motivation:
ü  Re-examine why you’re doing your job
ü  Know where you stand
ü  Be hopeful and find something good
Emotional Intelligence (EI)
Elements of Emotional Intelligence
4.  Empathy
Emotional Intelligence (EI)
Elements of Emotional Intelligence
4.  Empathy
•  Ability to put yourself in someone else’s situation
Emotional Intelligence (EI)
Elements of Emotional Intelligence
4.  Empathy
•  Ability to put yourself in someone else’s situation
How to improve your empathy:
Emotional Intelligence (EI)
Elements of Emotional Intelligence
4.  Empathy
•  Ability to put yourself in someone else’s situation
How to improve your empathy:
ü  Put yourself in someone else’s position
Emotional Intelligence (EI)
Elements of Emotional Intelligence
4.  Empathy
•  Ability to put yourself in someone else’s situation
How to improve your empathy:
ü  Put yourself in someone else’s position
ü  Pay attention to body language
Emotional Intelligence (EI)
Elements of Emotional Intelligence
4.  Empathy
•  Ability to put yourself in someone else’s situation
How to improve your empathy:
ü  Put yourself in someone else’s position
ü  Pay attention to body language
ü  Respond to feelings
Emotional Intelligence (EI)
Elements of Emotional Intelligence
5.  Social skills
Emotional Intelligence (EI)
Elements of Emotional Intelligence
5.  Social skills
•  Great at communicating
•  Open to hearing good news and bad news
•  Good at managing change and resolving conflicts
Emotional Intelligence (EI)
Elements of Emotional Intelligence
5.  Social skills
•  Great at communicating
•  Open to hearing good news and bad news
•  Good at managing change and resolving conflicts
How to improve your social skills:
Emotional Intelligence (EI)
Elements of Emotional Intelligence
5.  Social skills
•  Great at communicating
•  Open to hearing good news and bad news
•  Good at managing change and resolving conflicts
How to improve your social skills:
ü  Learn conflict resolution
Emotional Intelligence (EI)
Elements of Emotional Intelligence
5.  Social skills
•  Great at communicating
•  Open to hearing good news and bad news
•  Good at managing change and resolving conflicts
How to improve your social skills:
ü  Learn conflict resolution
ü  Improve your communication skills
Emotional Intelligence (EI)
Elements of Emotional Intelligence
5.  Social skills
•  Great at communicating
•  Open to hearing good news and bad news
•  Good at managing change and resolving conflicts
How to improve your social skills:
ü  Learn conflict resolution
ü  Improve your communication skills
ü  Learn to praise others
Emotional Intelligence (EI)
Elements of Emotional Intelligence
1.  Self-awareness
2.  Self-regulation
3.  Motivation
4.  Empathy
5.  Social skills
Emotional Intelligence (EI)
Other Ways to Improve Emotional Intelligence
Emotional Intelligence (EI)
Other Ways to Improve Emotional Intelligence
ü  Observe how you react to people
Emotional Intelligence (EI)
Other Ways to Improve Emotional Intelligence
ü  Observe how you react to people
ü  Look at your work environment
Emotional Intelligence (EI)
Other Ways to Improve Emotional Intelligence
ü  Observe how you react to people
ü  Look at your work environment
ü  Do a self-evaluation
Emotional Intelligence (EI)
Other Ways to Improve Emotional Intelligence
ü  Observe how you react to people
ü  Look at your work environment
ü  Do a self-evaluation
ü  Examine how you react to stressful situations
Emotional Intelligence (EI)
Other Ways to Improve Emotional Intelligence
ü  Observe how you react to people
ü  Look at your work environment
ü  Do a self-evaluation
ü  Examine how you react to stressful situations
ü  Take responsibility for your actions
Emotional Intelligence (EI)
Stats About Emotional Intelligence
Emotional Intelligence (EI)
Stats About Emotional Intelligence
•  Emotional Intelligence based on level
Emotional Intelligence (EI)
Stats About Emotional Intelligence
•  Emotional Intelligence based on level
•  Emotional Intelligence based on role
Emotional Intelligence (EI)
Stats About Emotional Intelligence
•  Emotional Intelligence based on level
•  Emotional Intelligence based on role
•  Emotional Intelligence and IQ
Emotional Intelligence (EI)
Stats About Emotional Intelligence
•  Emotional Intelligence based on level
•  Emotional Intelligence based on role
•  Emotional Intelligence and IQ
•  Emotional Intelligence and personality
Emotional Intelligence (EI)
Stats About Emotional Intelligence
•  Emotional Intelligence based on level
•  Emotional Intelligence based on role
•  Emotional Intelligence and IQ
•  Emotional Intelligence and personality
•  Emotional Intelligence and age
Emotional Intelligence (EI)
Stats About Emotional Intelligence
•  Emotional Intelligence based on level
•  Emotional Intelligence based on role
•  Emotional Intelligence and IQ
•  Emotional Intelligence and personality
•  Emotional Intelligence and age
•  Emotional Intelligence and gender
Emotional Intelligence (EI)
Stats About Emotional Intelligence
•  Emotional Intelligence based on level
•  Emotional Intelligence based on role
•  Emotional Intelligence and IQ
•  Emotional Intelligence and personality
•  Emotional Intelligence and age
•  Emotional Intelligence and gender
•  Emotional Intelligence and job performance
Emotional Intelligence (EI)
How Are Organizations Hiring?
•  Signs of self-awareness
Emotional Intelligence (EI)
How Are Organizations Hiring?
•  Signs of self-awareness
•  Ability to self-regulate
Emotional Intelligence (EI)
How Are Organizations Hiring?
•  Signs of self-awareness
•  Ability to self-regulate
•  Signs of empathy
Emotional Intelligence (EI)
How Are Organizations Hiring?
•  Signs of self-awareness
•  Ability to self-regulate
•  Signs of empathy
•  Ability to display social skills
Emotional Intelligence (EI)
Hints
Emotional Intelligence (EI)
Hints
•  Listen first – then talk…maybe
Emotional Intelligence (EI)
Hints
•  Listen first – then talk…maybe
•  Never complain
Emotional Intelligence (EI)
Hints
•  Listen first – then talk…maybe
•  Never complain
•  Volunteer first
Emotional Intelligence (EI)
Hints
•  Listen first – then talk…maybe
•  Never complain
•  Volunteer first
•  Take responsibility – no excuses
Emotional Intelligence (EI)
Emotional Intelligence Conclusion
Emotional Intelligence (EI)
Emotional Intelligence (EI)
Upcoming Webinars @ www.market-awareness.com)
Emotional Intelligence (EI)
Thank you…
Email any questions to:
management@market-awareness.com

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EI Leadership Development Webinar

  • 1. Emotional Intelligence (EI) in Leadership Development The Customer Experience Experts www.market-awareness.com Monthly CX/CI Webinar Series:
  • 2. Emotional Intelligence (EI) VoiceoftheBusinessAcademy.com •  On-demand courses, roadmaps, testing •  Accreditation and certification •  “How” in addition to “why” •  Templates to implement in your organization •  Created by professionals who have implemented in the real-world •  Organizations can select courses to create their own training programs
  • 3. Emotional Intelligence (EI) Quick Introduction of Webinar
  • 4. Background of Emotional Intelligence •  Emotional information plays a critical role in our working lives Emotional Intelligence (EI)
  • 5. Background of Emotional Intelligence •  Emotional information plays a critical role in our working lives •  Business leaders who can embrace the emotional side of an organization will infuse strength and meaning into management structures Emotional Intelligence (EI)
  • 6. Background of Emotional Intelligence •  Emotional information plays a critical role in our working lives •  Business leaders who can embrace the emotional side of an organization will infuse strength and meaning into management structures •  Before the 1990s Emotional Intelligence had been an overlooked skill set Emotional Intelligence (EI)
  • 7. Background of Emotional Intelligence •  Emotional information plays a critical role in our working lives •  Business leaders who can embrace the emotional side of an organization will infuse strength and meaning into management structures •  Before the 1990s Emotional Intelligence had been an overlooked skill set •  Made popular by Daniel Goleman Emotional Intelligence (EI)
  • 8. Background of Emotional Intelligence •  Emotional information plays a critical role in our working lives •  Business leaders who can embrace the emotional side of an organization will infuse strength and meaning into management structures •  Before the 1990s Emotional Intelligence had been an overlooked skill set •  Made popular by Daniel Goleman •  “Emotion” and “Intelligence” Emotional Intelligence (EI)
  • 9. Background of Emotional Intelligence •  Emotional information plays a critical role in our working lives •  Business leaders who can embrace the emotional side of an organization will infuse strength and meaning into management structures •  Before the 1990s Emotional Intelligence had been an overlooked skill set •  Made popular by Daniel Goleman •  “Emotion” and “Intelligence” •  EI refers to the capacity to understand and explain emotions – and enhance thought Emotional Intelligence (EI)
  • 10. Background of Emotional Intelligence •  Emotional information plays a critical role in our working lives •  Business leaders who can embrace the emotional side of an organization will infuse strength and meaning into management structures •  Before the 1990s Emotional Intelligence had been an overlooked skill set •  Made popular by Daniel Goleman •  “Emotion” and “Intelligence” •  EI refers to the capacity to understand and explain emotions – and enhance thought •  High EI leaders develop stronger teams and communicate more effectively Emotional Intelligence (EI)
  • 11. So What is Emotional Intelligence? Emotional Intelligence (EI)
  • 12. So What is Emotional Intelligence? •  Emotion Intelligence is the ability to identify, assess, and manage your emotions and the impact of others Emotional Intelligence (EI)
  • 13. So What is Emotional Intelligence? •  Emotion Intelligence is the ability to identify, assess, and manage your emotions and the impact of others •  It is a combination of emotional and social skills with competencies that influence our overall capability to cope effectively with the pressures and demands of work and life Emotional Intelligence (EI)
  • 14. So What is Emotional Intelligence? •  Emotion Intelligence is the ability to identify, assess, and manage your emotions and the impact of others •  It is a combination of emotional and social skills with competencies that influence our overall capability to cope effectively with the pressures and demands of work and life •  Emotion Quotient, or EQ, is how Emotional Intelligence is measured Emotional Intelligence (EI)
  • 15. So What is Emotional Intelligence? •  Emotion Intelligence is the ability to identify, assess, and manage your emotions and the impact of others •  It is a combination of emotional and social skills with competencies that influence our overall capability to cope effectively with the pressures and demands of work and life •  Emotion Quotient, or EQ, is how Emotional Intelligence is measured •  Emotional Intelligence is critical for: 1.  Relating better to other people 2.  Form healthier relationships 3.  Achieve greater success in business 4.  Lead a more fulfilling business and personal life Emotional Intelligence (EI)
  • 16. So What is Emotional Intelligence? •  Emotion Intelligence is the ability to identify, assess, and manage your emotions and the impact of others •  It is a combination of emotional and social skills with competencies that influence our overall capability to cope effectively with the pressures and demands of work and life •  Emotion Quotient, or EQ, is how Emotional Intelligence is measured •  Emotional Intelligence is critical for: 1.  Relating better to other people 2.  Form healthier relationships 3.  Achieve greater success in business 4.  Lead a more fulfilling business and personal life •  The ability to express and control your own emotions is important. It is also very important to understand, interpret, and respond to emotions of others Emotional Intelligence (EI)
  • 17. So What is Emotional Intelligence? •  Emotion Intelligence is the ability to identify, assess, and manage your emotions and the impact of others •  It is a combination of emotional and social skills with competencies that influence our overall capability to cope effectively with the pressures and demands of work and life •  Emotion Quotient, or EQ, is how Emotional Intelligence is measured •  Emotional Intelligence is critical for: 1.  Relating better to other people 2.  Form healthier relationships 3.  Achieve greater success in business 4.  Lead a more fulfilling business and personal life •  The ability to express and control your own emotions is important. It is also very important to understand, interpret, and respond to emotions of others •  Researchers suggest Emotional Intelligence can be learned and strengthened, while others claim it is a characteristic a person is inherently born with Emotional Intelligence (EI)
  • 18. Emotional Intelligence and Business Emotional Intelligence (EI)
  • 19. Emotional Intelligence and Business Emotion Intelligence is important in business because: •  Facilitates improved performance Emotional Intelligence (EI)
  • 20. Emotional Intelligence and Business Emotion Intelligence is important in business because: •  Facilitates improved performance •  Better understand and motivate others Emotional Intelligence (EI)
  • 21. Emotional Intelligence and Business Emotion Intelligence is important in business because: •  Facilitates improved performance •  Better understand and motivate others •  Outstanding leaders tend to possess high EI levels Emotional Intelligence (EI)
  • 22. Why is Emotional Intelligence So Important? Emotional Intelligence (EI)
  • 23. Why is Emotional Intelligence So Important? Emotional Intelligence impacts: Emotional Intelligence (EI)
  • 24. Elements of Emotional Intelligence Emotional Intelligence (EI)
  • 25. Elements of Emotional Intelligence 1.  Self-awareness 2.  Self-regulation 3.  Motivation 4.  Empathy 5.  Social skills Emotional Intelligence (EI)
  • 26. Elements of Emotional Intelligence 1.  Self-awareness Emotional Intelligence (EI)
  • 27. Elements of Emotional Intelligence 1.  Self-awareness: •  You always know how you feel •  Your emotions and actions can impact others Emotional Intelligence (EI)
  • 28. Elements of Emotional Intelligence 1.  Self-awareness: •  You always know how you feel •  Your emotions and actions can impact others Ways to improve your self-awareness: Emotional Intelligence (EI)
  • 29. Elements of Emotional Intelligence 1.  Self-awareness: •  You always know how you feel •  Your emotions and actions can impact others Ways to improve your self-awareness: ü  Keep a journal Emotional Intelligence (EI)
  • 30. Elements of Emotional Intelligence 1.  Self-awareness: •  You always know how you feel •  Your emotions and actions can impact others Ways to improve your self-awareness: ü  Keep a journal ü  Slow down Emotional Intelligence (EI)
  • 31. Elements of Emotional Intelligence 2.  Self-regulation: Emotional Intelligence (EI)
  • 32. Elements of Emotional Intelligence 2.  Self-regulation: •  Rarely verbally attack others •  Rarely make rushed or emotional decisions •  Don’t stereotype people or compromise their values •  Self-regulation is about staying in control Emotional Intelligence (EI)
  • 33. Elements of Emotional Intelligence 2.  Self-regulation: •  Rarely verbally attack others •  Rarely make rushed or emotional decisions •  Don’t stereotype people or compromise their values •  Self-regulation is about staying in control Ways to improve your self-regulation: Emotional Intelligence (EI)
  • 34. Elements of Emotional Intelligence 2.  Self-regulation: •  Rarely verbally attack others •  Rarely make rushed or emotional decisions •  Don’t stereotype people or compromise their values •  Self-regulation is about staying in control Ways to improve your self-regulation: ü  Know your values Emotional Intelligence (EI)
  • 35. Elements of Emotional Intelligence 2.  Self-regulation: •  Rarely verbally attack others •  Rarely make rushed or emotional decisions •  Don’t stereotype people or compromise their values •  Self-regulation is about staying in control Ways to improve your self-regulation: ü  Know your values ü  Hold yourself accountable Emotional Intelligence (EI)
  • 36. Elements of Emotional Intelligence 2.  Self-regulation: •  Rarely verbally attack others •  Rarely make rushed or emotional decisions •  Don’t stereotype people or compromise their values •  Self-regulation is about staying in control Ways to improve your self-regulation: ü  Know your values ü  Hold yourself accountable ü  Practice being calm Emotional Intelligence (EI)
  • 37. Elements of Emotional Intelligence 3.  Motivation Emotional Intelligence (EI)
  • 38. Elements of Emotional Intelligence 3.  Motivation •  Work consistently through goals •  High quality standards for their work Emotional Intelligence (EI)
  • 39. Elements of Emotional Intelligence 3.  Motivation •  Work consistently through goals •  High quality standards for their work How to improve your motivation: Emotional Intelligence (EI)
  • 40. Elements of Emotional Intelligence 3.  Motivation •  Work consistently through goals •  High quality standards for their work How to improve your motivation: ü  Re-examine why you’re doing your job Emotional Intelligence (EI)
  • 41. Elements of Emotional Intelligence 3.  Motivation •  Work consistently through goals •  High quality standards for their work How to improve your motivation: ü  Re-examine why you’re doing your job ü  Know where you stand Emotional Intelligence (EI)
  • 42. Elements of Emotional Intelligence 3.  Motivation •  Work consistently through goals •  High quality standards for their work How to improve your motivation: ü  Re-examine why you’re doing your job ü  Know where you stand ü  Be hopeful and find something good Emotional Intelligence (EI)
  • 43. Elements of Emotional Intelligence 4.  Empathy Emotional Intelligence (EI)
  • 44. Elements of Emotional Intelligence 4.  Empathy •  Ability to put yourself in someone else’s situation Emotional Intelligence (EI)
  • 45. Elements of Emotional Intelligence 4.  Empathy •  Ability to put yourself in someone else’s situation How to improve your empathy: Emotional Intelligence (EI)
  • 46. Elements of Emotional Intelligence 4.  Empathy •  Ability to put yourself in someone else’s situation How to improve your empathy: ü  Put yourself in someone else’s position Emotional Intelligence (EI)
  • 47. Elements of Emotional Intelligence 4.  Empathy •  Ability to put yourself in someone else’s situation How to improve your empathy: ü  Put yourself in someone else’s position ü  Pay attention to body language Emotional Intelligence (EI)
  • 48. Elements of Emotional Intelligence 4.  Empathy •  Ability to put yourself in someone else’s situation How to improve your empathy: ü  Put yourself in someone else’s position ü  Pay attention to body language ü  Respond to feelings Emotional Intelligence (EI)
  • 49. Elements of Emotional Intelligence 5.  Social skills Emotional Intelligence (EI)
  • 50. Elements of Emotional Intelligence 5.  Social skills •  Great at communicating •  Open to hearing good news and bad news •  Good at managing change and resolving conflicts Emotional Intelligence (EI)
  • 51. Elements of Emotional Intelligence 5.  Social skills •  Great at communicating •  Open to hearing good news and bad news •  Good at managing change and resolving conflicts How to improve your social skills: Emotional Intelligence (EI)
  • 52. Elements of Emotional Intelligence 5.  Social skills •  Great at communicating •  Open to hearing good news and bad news •  Good at managing change and resolving conflicts How to improve your social skills: ü  Learn conflict resolution Emotional Intelligence (EI)
  • 53. Elements of Emotional Intelligence 5.  Social skills •  Great at communicating •  Open to hearing good news and bad news •  Good at managing change and resolving conflicts How to improve your social skills: ü  Learn conflict resolution ü  Improve your communication skills Emotional Intelligence (EI)
  • 54. Elements of Emotional Intelligence 5.  Social skills •  Great at communicating •  Open to hearing good news and bad news •  Good at managing change and resolving conflicts How to improve your social skills: ü  Learn conflict resolution ü  Improve your communication skills ü  Learn to praise others Emotional Intelligence (EI)
  • 55. Elements of Emotional Intelligence 1.  Self-awareness 2.  Self-regulation 3.  Motivation 4.  Empathy 5.  Social skills Emotional Intelligence (EI)
  • 56. Other Ways to Improve Emotional Intelligence Emotional Intelligence (EI)
  • 57. Other Ways to Improve Emotional Intelligence ü  Observe how you react to people Emotional Intelligence (EI)
  • 58. Other Ways to Improve Emotional Intelligence ü  Observe how you react to people ü  Look at your work environment Emotional Intelligence (EI)
  • 59. Other Ways to Improve Emotional Intelligence ü  Observe how you react to people ü  Look at your work environment ü  Do a self-evaluation Emotional Intelligence (EI)
  • 60. Other Ways to Improve Emotional Intelligence ü  Observe how you react to people ü  Look at your work environment ü  Do a self-evaluation ü  Examine how you react to stressful situations Emotional Intelligence (EI)
  • 61. Other Ways to Improve Emotional Intelligence ü  Observe how you react to people ü  Look at your work environment ü  Do a self-evaluation ü  Examine how you react to stressful situations ü  Take responsibility for your actions Emotional Intelligence (EI)
  • 62. Stats About Emotional Intelligence Emotional Intelligence (EI)
  • 63. Stats About Emotional Intelligence •  Emotional Intelligence based on level Emotional Intelligence (EI)
  • 64. Stats About Emotional Intelligence •  Emotional Intelligence based on level •  Emotional Intelligence based on role Emotional Intelligence (EI)
  • 65. Stats About Emotional Intelligence •  Emotional Intelligence based on level •  Emotional Intelligence based on role •  Emotional Intelligence and IQ Emotional Intelligence (EI)
  • 66. Stats About Emotional Intelligence •  Emotional Intelligence based on level •  Emotional Intelligence based on role •  Emotional Intelligence and IQ •  Emotional Intelligence and personality Emotional Intelligence (EI)
  • 67. Stats About Emotional Intelligence •  Emotional Intelligence based on level •  Emotional Intelligence based on role •  Emotional Intelligence and IQ •  Emotional Intelligence and personality •  Emotional Intelligence and age Emotional Intelligence (EI)
  • 68. Stats About Emotional Intelligence •  Emotional Intelligence based on level •  Emotional Intelligence based on role •  Emotional Intelligence and IQ •  Emotional Intelligence and personality •  Emotional Intelligence and age •  Emotional Intelligence and gender Emotional Intelligence (EI)
  • 69. Stats About Emotional Intelligence •  Emotional Intelligence based on level •  Emotional Intelligence based on role •  Emotional Intelligence and IQ •  Emotional Intelligence and personality •  Emotional Intelligence and age •  Emotional Intelligence and gender •  Emotional Intelligence and job performance Emotional Intelligence (EI)
  • 70. How Are Organizations Hiring? •  Signs of self-awareness Emotional Intelligence (EI)
  • 71. How Are Organizations Hiring? •  Signs of self-awareness •  Ability to self-regulate Emotional Intelligence (EI)
  • 72. How Are Organizations Hiring? •  Signs of self-awareness •  Ability to self-regulate •  Signs of empathy Emotional Intelligence (EI)
  • 73. How Are Organizations Hiring? •  Signs of self-awareness •  Ability to self-regulate •  Signs of empathy •  Ability to display social skills Emotional Intelligence (EI)
  • 75. Hints •  Listen first – then talk…maybe Emotional Intelligence (EI)
  • 76. Hints •  Listen first – then talk…maybe •  Never complain Emotional Intelligence (EI)
  • 77. Hints •  Listen first – then talk…maybe •  Never complain •  Volunteer first Emotional Intelligence (EI)
  • 78. Hints •  Listen first – then talk…maybe •  Never complain •  Volunteer first •  Take responsibility – no excuses Emotional Intelligence (EI)
  • 80. Emotional Intelligence (EI) Upcoming Webinars @ www.market-awareness.com)
  • 81. Emotional Intelligence (EI) Thank you… Email any questions to: management@market-awareness.com