2. M.J Irshad AHMED CMA CGM SSC – Lanka (pvt) Ltd
A book review and summary of the book for Psychologist Daniel
Goleman, Ph.D., author of the New York Times bestseller
A different way to being Smart
by Dr Daniel Goleman
3. About the Author
Name : Daniel Jay Goleman
Born : March 7, 1946 (age 69)
Bio : An author, psychologist, and science
journalist. For twelve years, he wrote for
The New York Times, specializing in
psychology and brain sciences.
Education : Amherst College,
Harvard University Ph.D.,
Doctor of Brain sciences
Albums : Working With Emotional Intelligence
4. Summary
Daniel Goleman’s Book,
Working with Emotional Intelligence®, was on
The New York Times bestseller list for a
year-and-a-half; with more than 05 million copies
in print worldwide in 40 languages, and has been
a best seller in many countries.
The New Science of Human Relationships.
Dr. Goleman is an internationally known
psychologist who lectures frequently to professional
groups, business audiences, and on college campuses.
Working as a science journalist, Goleman reported
on the Brain and Behavioral sciences for
The New York Times for many years.
5. Outline
I. What is Emotional Intelligence?
II. What is your Emotional Intelligence?
III. Why is it important to know about Emotional Intelligence
IV. Four Clusters of Emotional Intelligence
V. How does EI help us at at work
VI. Conclusion
VII. Question
6. What is Emotional Intelligence
• Emotional intelligence (EI) is the capacity for understanding our own
feelings and the feelings of others, for motivating ourselves, and for
managing our emotions effectively in our relationships
• Emotional intelligence is sometimes referred to as “people smarts.” It is not
generally included in the type of intelligence evaluation included in the
traditional concept of IQ, which mainly focuses conceptual abilities, but it
is a very important personal attribute
• Rather than being a single characteristic, emotional intelligence can be
thought of as a wide set of competencies that are organized into a few major
clusters. The most widely accepted view of emotional intelligence identifies
20 competencies, which are in turn organized into four clusters
7. What is YOUR Emotional Intelligence
1. You are on an airplane that suddenly hits extremely bad turbulence and begins rocking from side to
side. What do you do?
2. You are in a meeting when a colleague takes credit for work that you have done. What do you do?
3. You are a manager in an organization that is trying to encourage respect for racial and ethnic
diversity. You overhear someone telling a racist joke. What do you do?
4. You have been given the task of managing a team that has been unable to come up with a creative
solution to a work problem. What is the first thing that you do?
5. You are a customer service representative and have just gotten an extremely angry client on the
phone. What do you do?
6. You are an insurance salesman calling on prospective clients. You have left the last 15 clients empty-
handed. What do you do?
8.
9. Why it is Important to Know What Emotional Intelligence is?
• Emotional intelligence is essential in effective leadership and has a direct
impact on work performance.
• At Egon Zehner International, an employment search firm, analyzed 515
senior executives and found that the executives with strong emotional
intelligence test results were more likely to succeed than were other
executives whose strength areas were in either relevant previous
experience or traditional IQ scores.
• Research at the Center for Creative Leadership has shown that the
primary cause of executive turnover was individual deficiency in the area
of emotional competence.
• In another study that involved 130 executives, results showed that there is
a strong correlation between how well an individual handled personal
emotions and the willingness of others to work with that individual.
15. How Does Emotional Intelligence Help us at work
In a study at Johnson & Johnson, high performing managers had higher
levels of self-awareness, self, management capability, social skills, and
organizational savvy which are all considered part of emotional
intelligence and are learned responses that are needed for superior
leadership.
Several researchers have successfully demonstrated that emotions are
related to several of the key issues in leadership. Several quantitative and
qualitative studies have provided evidence that empathy is an important
trait that predicts and plays a role in leadership emergence.
Other studies have concluded that the management of group members’
emotions is an important part of the leadership process, emotional
displays have large effects on perceptions of leaders, and leaders who
successfully manage group processes can substantially influence
performance.
16. Remember !
Emotional Intelligence is not about being nice to all the time
It is about being honest.
Emotional Intelligence is not about being “ touchy-feely”
It is about being aware of your feelings and those and others.
Emotional Intelligence is not about being emotional
It is about being smart with your emotions
18. Conclusions
From the information that I have presented here today,
it should be clear that it is very helpful to know what
EI is and to be able to use in various circumstances
(especially at home and at work)
The emotional Brain responds to an event more
quickly than the thinking brain – Daniel Goleman
