The document is a brochure advertising Aegis Global Academy's placement program for its Class of 2012. It highlights that:
- Aegis Global Academy launched the World's First Institute of Customer Experience Management in 2010 with academic partners IIM Indore, SQC Singapore, and COPC USA.
- The 15-month program is 65% practical training and 35% theory, with 11 months of academic training followed by a 4-month internship.
- Students receive industry-specific training in retailing, banking, analytics, or ITeS through case studies, field work, projects and certification programs.
- The unique program aims to prepare students to deliver excellent customer experiences and take on
It takes courage to have a pause in one's career in order
to gain a foothold in the theoretical foundations of
management. The mid-career decision made by the
participating middle and senior level professionals in the
GMP Batch (670 years of shared industry experience) is a
reflection of their ambition and commitment towards
goals. The participants also bring significant international
experience with 56% of the class having worked in US,
UK, South East Asia, China and European Union. At
XLRI, professionals are strung together by their strong
leadership potential, high degree of intellectual proficiency,
business acumen, innovation, a strong desire to excel and
above all a willingness to stretch their limits to realize their
career dreams.
The document discusses helping those in need through acts such as assisting people in trouble, providing help to the needy, and feeding the hungry, stating that these are acts of worship.
The document summarizes an orientation meeting for faculty and staff at AMA International University in Bahrain. It outlines the university's vision of being a recognized provider of innovative and quality education. It discusses the university's commitment to outcomes-based education and learning, with a focus on equipping students with skills like critical thinking, communication, and lifelong learning. It provides an overview of academic policies around teaching, learning, and assessment, and emphasizes aligning these to intended learning outcomes at the university, program, and course levels. It also reviews service expectations for faculty members and available academic committees.
Eduvision India Services is an ISO 9001:2000 certified company that provides business process solutions for higher education. It aims to become a market leader in the Asia Pacific region by delivering pioneering and technology-driven educational solutions. The company offers services such as brand promotion for educational institutions, institutional development, placement and training support, advertising, and consulting for new educational ventures.
The document summarizes HCTM Technical Campus, a leading engineering and management institution in India. It provides an overview of the institution's programs, accreditations, rankings, and focus on developing well-rounded graduates prepared for global careers through its rigorous academic programs and unique Professional Development Program. The campus prioritizes corporate-academic linkages, international faculty, and extracurricular activities to develop students' critical thinking, leadership, and work-life balance skills.
This document discusses Techbuddy Consulting Pvt. Ltd., an ISO 9001:2008 certified organization that provides education consulting services. It offers various long-term and short-term education programs to develop quality in education through industry-academia partnerships. The Graduate Gyan Programme and Gyan Industrial Project models are described which provide students training, projects, and potential job placements. Benefits to partner organizations include cost savings from training and access to qualified candidates. Requirements from organizations and assurances from Techbuddy are also outlined. Some partner organizations and success stories are listed.
Impact of advertisement on investors – a case study in hdfc standard life ins...Projects Kart
The document discusses the history and origins of insurance, tracing it back thousands of years to ancient practices in China, Babylonia, and Rome. It then covers the development of modern insurance in Europe and its introduction to India by British companies in the 1800s. The summary also briefly mentions the nationalization of the Indian insurance industry in the 1950s.
It takes courage to have a pause in one's career in order
to gain a foothold in the theoretical foundations of
management. The mid-career decision made by the
participating middle and senior level professionals in the
GMP Batch (670 years of shared industry experience) is a
reflection of their ambition and commitment towards
goals. The participants also bring significant international
experience with 56% of the class having worked in US,
UK, South East Asia, China and European Union. At
XLRI, professionals are strung together by their strong
leadership potential, high degree of intellectual proficiency,
business acumen, innovation, a strong desire to excel and
above all a willingness to stretch their limits to realize their
career dreams.
The document discusses helping those in need through acts such as assisting people in trouble, providing help to the needy, and feeding the hungry, stating that these are acts of worship.
The document summarizes an orientation meeting for faculty and staff at AMA International University in Bahrain. It outlines the university's vision of being a recognized provider of innovative and quality education. It discusses the university's commitment to outcomes-based education and learning, with a focus on equipping students with skills like critical thinking, communication, and lifelong learning. It provides an overview of academic policies around teaching, learning, and assessment, and emphasizes aligning these to intended learning outcomes at the university, program, and course levels. It also reviews service expectations for faculty members and available academic committees.
Eduvision India Services is an ISO 9001:2000 certified company that provides business process solutions for higher education. It aims to become a market leader in the Asia Pacific region by delivering pioneering and technology-driven educational solutions. The company offers services such as brand promotion for educational institutions, institutional development, placement and training support, advertising, and consulting for new educational ventures.
The document summarizes HCTM Technical Campus, a leading engineering and management institution in India. It provides an overview of the institution's programs, accreditations, rankings, and focus on developing well-rounded graduates prepared for global careers through its rigorous academic programs and unique Professional Development Program. The campus prioritizes corporate-academic linkages, international faculty, and extracurricular activities to develop students' critical thinking, leadership, and work-life balance skills.
This document discusses Techbuddy Consulting Pvt. Ltd., an ISO 9001:2008 certified organization that provides education consulting services. It offers various long-term and short-term education programs to develop quality in education through industry-academia partnerships. The Graduate Gyan Programme and Gyan Industrial Project models are described which provide students training, projects, and potential job placements. Benefits to partner organizations include cost savings from training and access to qualified candidates. Requirements from organizations and assurances from Techbuddy are also outlined. Some partner organizations and success stories are listed.
Impact of advertisement on investors – a case study in hdfc standard life ins...Projects Kart
The document discusses the history and origins of insurance, tracing it back thousands of years to ancient practices in China, Babylonia, and Rome. It then covers the development of modern insurance in Europe and its introduction to India by British companies in the 1800s. The summary also briefly mentions the nationalization of the Indian insurance industry in the 1950s.
This document outlines the lesson plan for a unit on manpower training and development. It includes objectives for the unit such as manpower training, performance appraisal, potential evaluation, and job evaluation. It then provides learning objectives and details on topics like defining training and development, determining training needs, training methods, management development, and performance appraisal. The document provides an introduction to these topics and describes various approaches, principles, techniques, and methods within each area.
The document outlines a 10-day training programme for Education Instructors in the Indian Army Educational Corps. It discusses:
1) The importance of training and qualities of an effective trainer.
2) A needs analysis was conducted to understand the trainees, including their educational background, attitudes towards English, and preferred learning styles.
3) The goals of the programme are to develop the instructors' language and professional teaching skills so they can effectively teach English to Army personnel.
Training program in Whirlpool corporationdassuchitra
Whirlpool Corporation provides various leadership training programs to its managers and top employees globally. The training includes Six Sigma certification, Leading the Whirlpool Enterprise program, and courses through Whirlpool Virtual University. The leadership training focuses on developing skills like communication, developing talent, and driving change. It utilizes both on-the-job and off-the-job methods like coaching, mentoring, classroom sessions, and case studies. The typical duration of the programs is 7 months with training sessions 2 times per week. Effectiveness is evaluated using tools like Manager Skills Survey and pre-test/post-test analysis of performance.
The Development Management Institute (DMI) was established in 2014 to empower grassroots development through education and research. DMI offers a 2-year Post Graduate Program in Development Management to train professionals, provides competency enhancement programs, and establishes research centers. Its goal is to promote just, equitable and sustainable development in Bihar through empowering local communities and collaborating with state organizations.
The document describes the Executive MBA program in Supply Chain Management offered by ETH Zurich, focusing on providing students with a global perspective on business, in-depth training in supply chain management, and the skills to become effective leaders. The 18-month part-time program includes blocks covering general management, the global economy, supply chain management, and a master's thesis, combining academic rigor with practical experience through company visits and international field studies.
This document discusses methods of evaluating training techniques. It focuses on identifying training needs as the first step in developing an effective training program. Training needs are determined by assessing the skills and abilities required by employees to achieve organizational goals and objectives. An evaluation of training programs should determine if the programs delivered on their goals and objectives and resulted in benefits that outweighed costs. Comparisons between similar training programs can help identify strengths and areas for improvement in future training efforts. Overall evaluations are meant to ensure training programs are working effectively.
This document is the placement brochure for IIT Guwahati for the 2012-13 year. It provides information about IIT Guwahati, including messages from the Director and Faculty In-Charge of placement, details on academics and programs offered, student activities, recruitment statistics and procedures. IIT Guwahati is one of India's top technical institutions with over 4,400 students and 310 faculty members. It offers bachelor's, master's and PhD programs and has strong research activities with over 350 sponsored projects. The placement brochure is intended to provide information to potential employers about IIT Guwahati students and the recruitment process.
Institute of Management and Development Business SchoolTripmart.com
MBA Institutes in Delhi India, Admissions, mba course colleges in delhi, recognised mba college in delhi, Business Schools in India, MBA B-School, Management College, MBA and school rankings, rankings on top B-Schools, undergraduate business schools, business schools, learning,best MBA,business degrees,university ranking,top schools, university rankings,best colleges,best universities,best schools,top colleges,top universities,mba programs
This document provides details about Naveen Verma's 6 month internship with Le Passage To India (LPTI), one of India's leading destination management companies, including an overview of LPTI, the objectives and experiences gained during the internship such as learning operations software, making reservations, and handling various client requests.
This document provides an overview of coaching and Act.3, a Gulf-based coaching company. It defines coaching as supporting clients to bridge gaps between their current and desired situations. Act.3 offers 10 types of coaching in personal and professional domains. Coaching sessions typically last an hour and involve setting goals, asking questions, and providing feedback to help clients achieve changes. Choosing the right coach involves evaluating a client's needs and ensuring coaches have appropriate qualifications and experience.
The document provides information about Indus Business Academy (IBA), a business school located in Greater Noida, India that has been approved by AICTE and the Ministry of HRD. IBA offers a two-year full-time PGDM program managed by professionals with backgrounds from IIT and IIM. The campus features infrastructure like classrooms, libraries, hostels, cafeterias and sports facilities. The curriculum is designed by industry experts and focuses on developing skills like communication, personality and soft skills. IBA emphasizes international exposure through study tours and partnerships. It has placed 100% of graduates with an average salary of 5.61 LPA and recruiters from various sectors.
This document provides information on the assessment for a 10 ECTS credit module in mentoring at NFQ Level 9. Students will be assessed through two written assignments related to practical mentoring in their own institution, which will make up 100% of the total assessment. The assignments will require students to critique various national and international competency models and conduct small-scale research. The module aims to develop teachers' and lecturers' abilities to analyze and explain their academic thinking in order to mentor colleagues. Learning outcomes include demonstrating reflective self-evaluation, acting as a mentor to others, applying theoretical insights to mentoring paradigms, integrating theory and practice through classroom observations, and expressing internalized views of teaching.
The document provides information for a new manager at the Centre for Instructor and Advanced Skill Training (CIAST) in Shah Alam, Selangor, Malaysia.
[1] CIAST's main products and services include vocational training certificates and diplomas. [2] Its main customers are public and private training institutions. [3] CIAST's purpose is to develop world-class instructors through its vision of being a leading organization and its mission of developing knowledgeable, competent, and responsive instructors.
[4] CIAST analyzes how external factors like technology, the environment, economics, and social trends impact its operations. [5] It has an organizational structure with divisions for administration, finance
This document outlines the contents of a course on logistics and supply chain management. It contains 6 blocks that cover key topics:
Block 1 provides an overview of logistics and supply chain management with 3 units that introduce the concepts, principles of SCM, and focus on the customer.
Block 2 covers design and management of SCM, including logistics operations, integration models, and strategic and global SCM.
Block 3 focuses on the role of information technology in enabling SCM.
Block 4 examines cost and performance measurement in SCM.
Block 5 addresses distribution network planning, including transportation, location strategies, and the operating environment.
Block 6 explores emerging trends and issues, the future of SCM, and applications
This is a classroom module for skills development from www.sampoornadiksha.com. Students aspiring for great career can join our classroom module. Sampoornadiksha is also an online platform for MBA / PGDM/ CAT/ IIT-JEE, CPMT, MEDICAL, LAW - CLAT Preparation. It also provide the modules for the preparation for ALL competitive examinations like - banking, civil services, NDA, IES and other jobs.
The 2-year MMS program aims to provide students with knowledge and skills required for careers in business and industry. It focuses on developing communication, leadership, and planning abilities. Students take compulsory and elective courses, complete projects, summer internships, and industrial visits. The institute emphasizes corporate social responsibility and has partnerships with various organizations.
This document provides information about the Executive Post Graduate Programme (EPGP) at the Indian Institute of Management Indore. The EPGP is a 10-month intensive programme for professionals with at least 5 years of work experience, designed to provide participants with advanced management skills. The programme involves classroom learning, workshops, seminars, field studies, and a 6-week international study component at the University of Pittsburgh. The EPGP aims to develop business leaders with a global mindset through a rigorous curriculum covering all areas of business. Participant profiles and programme details are provided.
IILM offer a wide range of courses and a well informed faculty, yielding smart and driven students. There are different courses under an MBA that you could opt for according to what suits you Business Administration, Marketing, Management, Finance and Accounting, Human Resources and more . For more details check out brochure.
The organization is one of Indonesia's leading student societies that focuses on preparing future business leaders through CEO-relevant topics, networking opportunities, and hands-on experiences. They recruit exceptional students from top universities and provide segmented learning programs and mentorship. The goal is to build knowledgeable and competent leaders through sharing knowledge, expanding networks, and impact-making projects to inspire students and initiate positive change.
This document outlines the lesson plan for a unit on manpower training and development. It includes objectives for the unit such as manpower training, performance appraisal, potential evaluation, and job evaluation. It then provides learning objectives and details on topics like defining training and development, determining training needs, training methods, management development, and performance appraisal. The document provides an introduction to these topics and describes various approaches, principles, techniques, and methods within each area.
The document outlines a 10-day training programme for Education Instructors in the Indian Army Educational Corps. It discusses:
1) The importance of training and qualities of an effective trainer.
2) A needs analysis was conducted to understand the trainees, including their educational background, attitudes towards English, and preferred learning styles.
3) The goals of the programme are to develop the instructors' language and professional teaching skills so they can effectively teach English to Army personnel.
Training program in Whirlpool corporationdassuchitra
Whirlpool Corporation provides various leadership training programs to its managers and top employees globally. The training includes Six Sigma certification, Leading the Whirlpool Enterprise program, and courses through Whirlpool Virtual University. The leadership training focuses on developing skills like communication, developing talent, and driving change. It utilizes both on-the-job and off-the-job methods like coaching, mentoring, classroom sessions, and case studies. The typical duration of the programs is 7 months with training sessions 2 times per week. Effectiveness is evaluated using tools like Manager Skills Survey and pre-test/post-test analysis of performance.
The Development Management Institute (DMI) was established in 2014 to empower grassroots development through education and research. DMI offers a 2-year Post Graduate Program in Development Management to train professionals, provides competency enhancement programs, and establishes research centers. Its goal is to promote just, equitable and sustainable development in Bihar through empowering local communities and collaborating with state organizations.
The document describes the Executive MBA program in Supply Chain Management offered by ETH Zurich, focusing on providing students with a global perspective on business, in-depth training in supply chain management, and the skills to become effective leaders. The 18-month part-time program includes blocks covering general management, the global economy, supply chain management, and a master's thesis, combining academic rigor with practical experience through company visits and international field studies.
This document discusses methods of evaluating training techniques. It focuses on identifying training needs as the first step in developing an effective training program. Training needs are determined by assessing the skills and abilities required by employees to achieve organizational goals and objectives. An evaluation of training programs should determine if the programs delivered on their goals and objectives and resulted in benefits that outweighed costs. Comparisons between similar training programs can help identify strengths and areas for improvement in future training efforts. Overall evaluations are meant to ensure training programs are working effectively.
This document is the placement brochure for IIT Guwahati for the 2012-13 year. It provides information about IIT Guwahati, including messages from the Director and Faculty In-Charge of placement, details on academics and programs offered, student activities, recruitment statistics and procedures. IIT Guwahati is one of India's top technical institutions with over 4,400 students and 310 faculty members. It offers bachelor's, master's and PhD programs and has strong research activities with over 350 sponsored projects. The placement brochure is intended to provide information to potential employers about IIT Guwahati students and the recruitment process.
Institute of Management and Development Business SchoolTripmart.com
MBA Institutes in Delhi India, Admissions, mba course colleges in delhi, recognised mba college in delhi, Business Schools in India, MBA B-School, Management College, MBA and school rankings, rankings on top B-Schools, undergraduate business schools, business schools, learning,best MBA,business degrees,university ranking,top schools, university rankings,best colleges,best universities,best schools,top colleges,top universities,mba programs
This document provides details about Naveen Verma's 6 month internship with Le Passage To India (LPTI), one of India's leading destination management companies, including an overview of LPTI, the objectives and experiences gained during the internship such as learning operations software, making reservations, and handling various client requests.
This document provides an overview of coaching and Act.3, a Gulf-based coaching company. It defines coaching as supporting clients to bridge gaps between their current and desired situations. Act.3 offers 10 types of coaching in personal and professional domains. Coaching sessions typically last an hour and involve setting goals, asking questions, and providing feedback to help clients achieve changes. Choosing the right coach involves evaluating a client's needs and ensuring coaches have appropriate qualifications and experience.
The document provides information about Indus Business Academy (IBA), a business school located in Greater Noida, India that has been approved by AICTE and the Ministry of HRD. IBA offers a two-year full-time PGDM program managed by professionals with backgrounds from IIT and IIM. The campus features infrastructure like classrooms, libraries, hostels, cafeterias and sports facilities. The curriculum is designed by industry experts and focuses on developing skills like communication, personality and soft skills. IBA emphasizes international exposure through study tours and partnerships. It has placed 100% of graduates with an average salary of 5.61 LPA and recruiters from various sectors.
This document provides information on the assessment for a 10 ECTS credit module in mentoring at NFQ Level 9. Students will be assessed through two written assignments related to practical mentoring in their own institution, which will make up 100% of the total assessment. The assignments will require students to critique various national and international competency models and conduct small-scale research. The module aims to develop teachers' and lecturers' abilities to analyze and explain their academic thinking in order to mentor colleagues. Learning outcomes include demonstrating reflective self-evaluation, acting as a mentor to others, applying theoretical insights to mentoring paradigms, integrating theory and practice through classroom observations, and expressing internalized views of teaching.
The document provides information for a new manager at the Centre for Instructor and Advanced Skill Training (CIAST) in Shah Alam, Selangor, Malaysia.
[1] CIAST's main products and services include vocational training certificates and diplomas. [2] Its main customers are public and private training institutions. [3] CIAST's purpose is to develop world-class instructors through its vision of being a leading organization and its mission of developing knowledgeable, competent, and responsive instructors.
[4] CIAST analyzes how external factors like technology, the environment, economics, and social trends impact its operations. [5] It has an organizational structure with divisions for administration, finance
This document outlines the contents of a course on logistics and supply chain management. It contains 6 blocks that cover key topics:
Block 1 provides an overview of logistics and supply chain management with 3 units that introduce the concepts, principles of SCM, and focus on the customer.
Block 2 covers design and management of SCM, including logistics operations, integration models, and strategic and global SCM.
Block 3 focuses on the role of information technology in enabling SCM.
Block 4 examines cost and performance measurement in SCM.
Block 5 addresses distribution network planning, including transportation, location strategies, and the operating environment.
Block 6 explores emerging trends and issues, the future of SCM, and applications
This is a classroom module for skills development from www.sampoornadiksha.com. Students aspiring for great career can join our classroom module. Sampoornadiksha is also an online platform for MBA / PGDM/ CAT/ IIT-JEE, CPMT, MEDICAL, LAW - CLAT Preparation. It also provide the modules for the preparation for ALL competitive examinations like - banking, civil services, NDA, IES and other jobs.
The 2-year MMS program aims to provide students with knowledge and skills required for careers in business and industry. It focuses on developing communication, leadership, and planning abilities. Students take compulsory and elective courses, complete projects, summer internships, and industrial visits. The institute emphasizes corporate social responsibility and has partnerships with various organizations.
This document provides information about the Executive Post Graduate Programme (EPGP) at the Indian Institute of Management Indore. The EPGP is a 10-month intensive programme for professionals with at least 5 years of work experience, designed to provide participants with advanced management skills. The programme involves classroom learning, workshops, seminars, field studies, and a 6-week international study component at the University of Pittsburgh. The EPGP aims to develop business leaders with a global mindset through a rigorous curriculum covering all areas of business. Participant profiles and programme details are provided.
IILM offer a wide range of courses and a well informed faculty, yielding smart and driven students. There are different courses under an MBA that you could opt for according to what suits you Business Administration, Marketing, Management, Finance and Accounting, Human Resources and more . For more details check out brochure.
The organization is one of Indonesia's leading student societies that focuses on preparing future business leaders through CEO-relevant topics, networking opportunities, and hands-on experiences. They recruit exceptional students from top universities and provide segmented learning programs and mentorship. The goal is to build knowledgeable and competent leaders through sharing knowledge, expanding networks, and impact-making projects to inspire students and initiate positive change.
The Knowledge Review, thus, introduces an issue of “The 10 Best Educational Institutes in Bangalore, 2019” which features some of the most advanced and premier institutes of the Garden City.
The document provides a summary of the professional experience and education background of Susmitha S. She has 2 years of experience as the co-founder and manager of HR for Aqubeans Retail Pvt Ltd, where she was responsible for recruitment, hiring, and developing frameworks for designing jewelry. She also worked as a middle school teacher and interned at Infosys and Ashok Leyland. She has a Bachelor's degree in Biotechnology from NMAMIT and participated in various extracurricular activities and competitions during her education.
This document provides information about a 2-day leadership skills course for supervisors taking place in Lagos, Nigeria in February 2014. The course aims to help participants gain awareness of their leadership strengths and challenges, influence others positively, improve decision making and lead organizational change. It will cover topics such as taking responsibility, authentic communication, positive influence, and courage. The target audience is mid-level executives and managers. Participants will receive a certificate and can request a follow-up report on their leadership development.
The document describes a two-day situational leadership training course taking place in Lagos, Nigeria in July 2014. The training will cover topics such as leadership styles, communication, problem-solving, change management, decision-making, ethics and team building. It is aimed at team leaders, project managers, middle managers and supervisors. The fee for the training is N105,000 per participant, and in-house training can also be arranged. The training organization, Petronomics, aims to provide industry expertise and inspire competence through its programs, research, and conferences.
The document describes a two-day situational leadership training course taking place in Lagos, Nigeria in July 2014. The training will cover topics such as leadership styles, communication, problem-solving, change management, decision-making, ethics and team building. It is aimed at team leaders, project managers, middle managers and supervisors. The fee for the training is N105,000 per participant, and in-house training can also be arranged. The training organization, Petronomics, aims to develop industry skills through various learning approaches and high-quality faculty.
The document describes a two-day situational leadership training course taking place in Lagos, Nigeria in July 2014. The training will cover topics such as leadership styles, communication, problem-solving, change management, decision-making, ethics and team building. It is aimed at team leaders, project managers, middle managers and supervisors. The fee for the training is N105,000 per participant, and in-house training can also be arranged. The training organization, Petronomics, aims to provide industry expertise and inspire competence through its programs, research, and conferences.
The document describes a two-day situational leadership training course taking place in Lagos, Nigeria in July 2014. The training will cover topics such as leadership styles, communication, problem-solving, change management, decision-making, ethics and team building. It is aimed at team leaders, project managers, middle managers and supervisors. The fee for the training is N105,000 per participant and in-house training can also be provided. The training organization, Petronomics, aims to develop industry skills through various learning approaches including lectures, case studies and group work.
The document describes a two-day situational leadership training course taking place in Lagos, Nigeria in July 2014. The training will cover topics such as leadership styles, communication, problem-solving, change management, decision-making, ethics and team building. It is aimed at team leaders, project managers, middle managers and supervisors. The fee for the training is N105,000 per participant, and in-house training can also be arranged. The training organization, Petronomics, aims to develop industry skills through various learning approaches including lectures and group work.
The document describes a two-day situational leadership training course taking place in Lagos, Nigeria in July 2014. The training will cover topics such as leadership styles, communication, problem-solving, change management, decision-making, ethics and team building. It is aimed at team leaders, project managers, middle managers and supervisors. The fee for the training is N105,000 per participant, and in-house training can also be arranged. The training organization, Petronomics, aims to develop industry skills through various learning approaches and high-quality faculty.
This document summarizes a 2-day leadership development programme hosted by IIM Indore in Muscat, Oman on January 25-26, 2011. The programme aims to help managers at various levels develop leadership skills through modules covering topics like problem solving, decision making, collaboration, and managing change. Interactive teaching methods like case studies, simulations, and exercises will be used. The programme is directed by Dr. M Ashraf Rizvi of IIM Indore and aims to provide tools for participants to strengthen leadership abilities and motivate excellence.
The document provides information about the Armed Forces Programme (AFP) at the Indian Institute of Management Ahmedabad. Some key details:
- AFP is a six-month residential business management course for retiring Indian Armed Forces officers to help them transition to corporate careers.
- The 60 participants are a highly experienced group, with an average of 20 years' experience in diverse roles in the army, navy, and air force.
- The rigorous curriculum covers all core management functions and exposes participants to contemporary business practices through case studies, class discussions, and industry visits.
- Faculty praise the enthusiasm and skills of participants, noting their strengths in operations, team leadership, and getting results can be assets in corporate roles.
This workshop was facilitated by Brendan D'Cruz and covered the integration of competence into the academic curriculum. This included the benefits and challenges of teaching competence and learning from what others do to address the issue of competence.
This document provides information about the Delhi School of Management (DSM) MBA program. It includes messages from the Vice Chancellor and Head of Department welcoming the new batch of students. It outlines the DSM's faculty, rigorous course curriculum with technical and functional specializations, and opportunities for students beyond the classroom through various clubs and events. These include an annual management conclave, a sports event called Horizon 1.0, an advertising competition called Ad Mad Show, and a virtual stock trading competition called Wall Street. The document promotes the strengths of the DSM program in developing techno-managers through dual specializations, high-caliber students and faculty, and experiential learning opportunities.
This document discusses course design for employability in higher education. It provides context on the importance of employability in education and outlines models and approaches to developing employability in students. Specifically, it discusses:
1) The political and institutional perspectives that emphasize employability and how universities can support students' career development.
2) Models of employability including the USEM framework that identifies subject understanding, skills, metacognition/self-theories, and work experience as key components.
3) Approaches taken in the sport science program that embed employability through a developmental "core curriculum" at all levels with a focus on familiarization, skill-building, and engagement in work-related learning projects.
This document provides information on management education and research in India. It includes:
1) Statistics on the number of management schools and graduates in India each year, as well as rankings of top business schools.
2) Details on existing and proposed Indian Institutes of Management.
3) Issues around the employability of graduates, investment in higher education, research and development spending, and shortage of university faculty.
4) Examples of management terminology and concepts.
5) Insights and quotes from prominent historical figures on various management and leadership topics.
This document provides an overview and summary of Howard Schultz's book "Pour Your Heart Into It". The book tells the story of how Howard Schultz joined Starbucks in 1982 and helped build it into a successful enterprise based on strong values and principles. It describes Schultz's journey from humble origins growing up in Brooklyn to establishing the first Starbucks coffee shop in Seattle. The book also highlights Schultz's passion for coffee and how that passion drove him to transform Starbucks from 6 shops to over 1,300 stores and from 100 employees to over 25,000 employees worldwide.
"Built to last" Business Classics Presentation by Mr.James C.Collins & Mr.Jer...Aegis Global Academy
The document provides an overview of the book "Built to Last" which studies 18 visionary companies and their practices. It examines what makes these companies successful over long periods of time, contrasting them with comparison companies. Some of the key findings include that visionary companies are "clock builders rather than time tellers", emphasizing core values and progressive change. They also establish "Big Hairy Audacious Goals" and cultivate cult-like cultures focused on experimentation and developing future leadership from within.
This document summarizes the key ideas from the book Freakonomics by Steven D. Levitt and Stephen J. Dubner. It explores how economic principles can be applied to everyday life to gain new insights. Some examples discussed include the incentives faced by teachers and Sumo wrestlers, the hidden motivations of the Ku Klux Klan, and the relationship between crime rates, abortion legalization, and names given to African American children. The document analyzes these topics over several pages using bullet points and paragraphs.
The document discusses Vineet Nayar's transformation of HCL Technologies through his "Employees First" initiative, which inverted the traditional corporate hierarchy to focus on empowering employees and increasing transparency. It outlines how Nayar made financial data and performance metrics openly available, held managers accountable to their teams, and prioritized customer needs, leading HCL to successfully compete against larger global players. The initiative revealed how innovation can apply to organizational systems by recasting traditional management roles and finding understanding in misunderstandings about proposed changes.
1) Argentina and the US were once rivals as young, dynamic economies with fertile farmlands in the late 19th/early 20th century. However, Argentina chose not to invest in industrialization while the US did, giving the US a long-term economic advantage.
2) Countries' economic paths are determined by choices about policies, investments, and institutions. Egypt imports half its grain despite historically being an exporter due to policy choices.
3) Natural resources like oil and diamonds often prove "more trouble than they are worth" for countries' economies due to issues like Dutch Disease, corruption, and lack of diversification.
Nordstrom is America's #1 customer service company known for its exceptional employee empowerment and customer satisfaction. Nordstrom offers high-quality apparel, accessories, and services. The company culture emphasizes putting customers first, empowering employees to make decisions, and promoting from within. Nordstrom trains employees to go above and beyond for customers to ensure their needs are met and they leave satisfied.
Southwest Airlines achieved remarkable success through unconventional strategies and focusing on low fares, high employee productivity, and excellent customer service. The book describes how Southwest broke industry norms by using smaller airports to avoid congestion, keeping turnaround times under 10 minutes, and focusing on point-to-point routes rather than connections. It also emphasizes how Southwest prioritized hiring fun, passionate "nuts" as employees and fostering a spirited workplace culture, which helped drive the airline's growth and profitability.
"What got you here wont get you there", by Mr.Marshall Goldsmith Aegis Global Academy
The document outlines 20 habits that can hold people back from success. These habits include overconfidence after a string of successes, passing judgment, negativity, taking credit that is not deserved, clinging to the past, and an excessive focus on oneself. It then provides a 7 step plan to fix bad behaviors, including getting feedback, apologizing, listening, thanking others, and practicing positive reinforcement. Finally, it recommends being clear with others, getting expectations from bosses, and being honest to address problems early.
The document summarizes the key ideas from the book "Fish" by Stephen Lundin, Harry Paul, and John Christensen. It discusses the book's focus on creating a perfect workplace by loving what you do, playing, making others' days, and choosing a positive attitude. The strategies outlined in the book include having fun at work, engaging customers positively, and being aware of your attitude. The document also notes that the book conveys four powerful principles that form the foundation of a successful company.
This document outlines the key topics that will be covered in a book about management. It lists 9 chapters that will discuss value creation, business models, strategy, organization, metrics, mission, innovation, results delivery, managing people, and conclusions. The chapters will examine how management works, how value is defined for customers and shareholders, how strategy drives performance, different organizational structures, important metrics for companies and non-profits, matching measures to mission, managing innovation and uncertainty, focusing on results, and treating people with trust and respect.
The document summarizes key points from the book "Who Moved My Cheese?" by Spencer Johnson. It discusses how change is inevitable and that one must be prepared to adapt to change to find new opportunities, represented metaphorically as cheese. The summary highlights that the document discusses anticipating and adapting to change, enjoying success but being ready for things to change again, and that not adapting to change can lead to becoming obsolete.
The document summarizes a presentation by a retail team on a proposed "Sandhai Project" to create an online vegetable marketplace called www.sabzimandi.in. It analyzes customer demographics and buying behaviors at a local vegetable market, or "sabzi mandi". Key findings include that most customers are over 30 years old and buy vegetables for lower prices and freshness compared to organized retailers. The proposed online marketplace aims to provide similar benefits with added convenience through free delivery and an expanded selection, including pre-chopped vegetables.
The document discusses consumer behavior at vegetable markets. It aims to understand customer purchasing behaviors, preferences, dislikes and expectations. This will help companies attract middle-class customers by understanding what they want and fulfilling their expectations. A comparison is made between roadside vegetable shops and supermarkets in terms of price, freshness, timing, stock, location and experience. Different consumer groups are analyzed based on occupation, lifestyle, distance, family size, age, and more to understand their purchasing patterns and priorities.
This document provides information about Aegis Global Academy, which launched the World's First Institute of Customer Experience Management in 2010. It offers a 15-month post-graduate program with industry specializations in retailing, ITeS, analytics, and banking. 11 months are for training and 4 months for internships. Unique programs for students include field visits, Gramdarshan rural immersion workshops, an In-House Customer Experience initiative (ICE), and QmAP - a platform for ITeS students to gain experiential learning through an inbound/outbound call process. The goal is to provide hands-on training and prepare students for careers in customer experience management in their chosen industries.
The document is a brochure advertising Aegis Global Academy's placement program for its Class of 2012. It highlights that:
- Aegis Global Academy launched the World's First Institute of Customer Experience Management in 2010 with academic partners IIM Indore, SQC Singapore, and COPC USA.
- The 15-month program is 65% practical training and 35% theory, with 11 months of academic training followed by a 4-month internship.
- Students receive industry-specific training in retailing, banking, analytics, or ITeS through case studies, field work, projects and certification programs.
- The unique program aims to prepare students to deliver excellent customer experiences and take on
The document is a brochure advertising Aegis Global Academy's placement program for its Class of 2012. It highlights that:
- Aegis Global Academy launched the World's First Institute of Customer Experience Management in 2010 with academic partners IIM Indore, SQC Singapore, and COPC USA.
- The 15-month program is 65% practical training and 35% theory, with 11 months of academic training followed by a 4-month internship.
- Students receive industry-specific training in retailing, banking, analytics, or ITeS through case studies, field work, projects and certification programs.
- The unique program aims to prepare students to deliver excellent customer experiences and take on
Aegis Global Academy's Class of 2012 students showcase what motivates a consumer to buy or not to buy. This presentation is based on Schiffman's Textbook on Consumer Behavior. Mr. Alok Singh, Mr. Abhishek Verma, Mr. Hussain Naqvi and Mr. Baibhav have prepared this
THE SACRIFICE HOW PRO-PALESTINE PROTESTS STUDENTS ARE SACRIFICING TO CHANGE T...indexPub
The recent surge in pro-Palestine student activism has prompted significant responses from universities, ranging from negotiations and divestment commitments to increased transparency about investments in companies supporting the war on Gaza. This activism has led to the cessation of student encampments but also highlighted the substantial sacrifices made by students, including academic disruptions and personal risks. The primary drivers of these protests are poor university administration, lack of transparency, and inadequate communication between officials and students. This study examines the profound emotional, psychological, and professional impacts on students engaged in pro-Palestine protests, focusing on Generation Z's (Gen-Z) activism dynamics. This paper explores the significant sacrifices made by these students and even the professors supporting the pro-Palestine movement, with a focus on recent global movements. Through an in-depth analysis of printed and electronic media, the study examines the impacts of these sacrifices on the academic and personal lives of those involved. The paper highlights examples from various universities, demonstrating student activism's long-term and short-term effects, including disciplinary actions, social backlash, and career implications. The researchers also explore the broader implications of student sacrifices. The findings reveal that these sacrifices are driven by a profound commitment to justice and human rights, and are influenced by the increasing availability of information, peer interactions, and personal convictions. The study also discusses the broader implications of this activism, comparing it to historical precedents and assessing its potential to influence policy and public opinion. The emotional and psychological toll on student activists is significant, but their sense of purpose and community support mitigates some of these challenges. However, the researchers call for acknowledging the broader Impact of these sacrifices on the future global movement of FreePalestine.
How Barcodes Can Be Leveraged Within Odoo 17Celine George
In this presentation, we will explore how barcodes can be leveraged within Odoo 17 to streamline our manufacturing processes. We will cover the configuration steps, how to utilize barcodes in different manufacturing scenarios, and the overall benefits of implementing this technology.
A Visual Guide to 1 Samuel | A Tale of Two HeartsSteve Thomason
These slides walk through the story of 1 Samuel. Samuel is the last judge of Israel. The people reject God and want a king. Saul is anointed as the first king, but he is not a good king. David, the shepherd boy is anointed and Saul is envious of him. David shows honor while Saul continues to self destruct.
Elevate Your Nonprofit's Online Presence_ A Guide to Effective SEO Strategies...TechSoup
Whether you're new to SEO or looking to refine your existing strategies, this webinar will provide you with actionable insights and practical tips to elevate your nonprofit's online presence.
2. WELCOME TO THE WORLD’S FIRST
PGPBM
PGPBM
PLACEMENT BROCHURE
PLACEMENT BROCHURE CLASS OF 2012
CLASS OF 2012
knowledge partners
COPC Inc., USA
Singapore
www.aegisglobalacademy.com
4. why aegis global academy’s students
Aegis Global Academy, an ESSAR Enterprise has Every student has been trained with a great mindset of “Mission First, Me Next” with an unflinching spirit to make a difference.
launched The World's First Institute of Customer And also,
Experience Management, in September 2010. The n have been taught and certified by IIM Indore and SQC Singapore
They
course content, offered with its Academic Partners, n have got extensive exposure to their respective specializations (Retailing, Analytics, ITeS and Banking) through a
They
IIM Indore, SQC Singapore and COPC (USA), rigorous blend of science and art – through lectures, case studies, field studies, mini internships, mentorships, etc
prepares the students to deliver an engaging n run their respective experiential learning initiatives – CueMart (Retailing), QmaP (ITeS) and QminE
They
customer experience. Based out of Coimbatore, the (www.qmine.org) for Analytics students. PFIA a write up on Cuemart in The Hindu
institute's philosophy is to deliver the course content n have been taught at the Academy through HBS case material by industry veterans and seasoned practitioners
They
with 65% practicals and 35% theory. Divided into 4 n carry out their field visits, projects and mini-internships (ICE – In-House Customer Experience Program) in
They
terms with a duration of 15 months, the first 11 months Coimbatore-based companies from their respective specializations
is for academic delivery and the remaining 4 months n have been exposed to several practical, on-field, in-company studies as opposed to visits
They
are for internship . As the Academy largely follows a n projects have been well appreciated and received by the respective companies
Their
case-driven learning pedagogy, all the case studies n ITeS specialization students have been certified with LEP and COPC's HPMT (most of them with distinction)
All the
and the relevant material are sourced from Harvard n have been trained to be better communicators through CLAP (Communicate Like A Professional) Program delivered
They
Business School. PFIA the course structure. by communication skills experts
n have been trained for taking on operational leadership positions, i.e. a operational mindset with a strategic
They
Some of the unique, distinct and exclusive programs orientation
included as a part of this course are: Field Visits, n go through a grueling schedule of almost 14 hours a day for all the 7 days throughout their 11 month stint with the
They
GramDarshan, In-House Customer Experience Academy
Management program, etc. In each of these n have been sufficiently groomed for taking responsible positions with several responsibility-oriented initiatives
They
programs, the students engagement with the delivered through MILAN (Mentorship Interactive Learning and Nourishment) and performing teams
customers is not only a learning experience but also n exposure to wide spectrum of knowledge delivered through several innovative and cutting edge learning platforms,
Their
highly revealing for the companies. The academy including Capstone Course
offers industry-specific specializations – Retailing, n ability to perform both as an individual player, team player as well as team leader
Their
Banking, Analytics and ITeS – as opposed to n proficiency in Business Analysis Tools – MS Excel, MS Access, SPSS, Google Analytics, etc
Their
functional areas specializations – Marketing, n have been groomed adequately for fostering, furthering and sustaining exemplary relationships (both with the
They
Finance, HRM, etc. To that extent, the students would internal customers as well external customers) through an innovative program, PEARL (Personal Effectiveness and
be well-trained and prepared for the respective Relationship Leadership).
industries. Our focus would therefore be to prepare n exposure to respective industry's best practices in the world as well as finest sources of benchmarking through
Their
the students to take on the new and demanding roles guest lectures from industry veterans both from within India as well as abroad (through WebEx)
in the respective industries with a clear focus on n have been given well-grounded training in customer service and customer experience management by SQC
They
improving the customer experience so that customer Singapore at two levels – at individual level (Certified Customer Experience Professional) as well as at leadership level
life time value improves and in the process, prepare (Certified Experience Leader)
the respective organizations to be absolutely n come with an envious combination of competencies and character with a zeal to make difference
They
customer-centric organizations. n whole each one of them get trained for ' Making a Difference' with “Mission First, Me Next” mindset
On the
4 www.aegisglobalacademy.com
8. IIM FACULTY
In-house Faculty, Guest Faculty & Visiting Faculty
Dr. Nagendra V. Chowdary Dr. R. Chandra Sekhar Menon Dr. Sandhya Rani Ms. Mou D. Choudhuri Mr. Arun Prasad G S
Centre Director Head Executive Exucation Faculty Faculty Faculty
Mr. Venkatesh Srinivasan Mr. Divagar Krishnamoorthy Ms. Madhumita Ghosh Mr. Rajesh Mallaiah Mr. Suhas Phadnis
Faculty Faculty Guest Faculty, Vice President - Aegis Ltd Guest Faculty, Vice President - Aegis Ltd Guest Faculty, Manager - Aegis Ltd
Ms. Shika Murali Mr. Avinash Das Dr. C Kandasamy Dr. Ponnammal K Pandian Mr. Chandrasekar
Guest Faculty, Vice President - Aegis Ltd Guest Faculty, Asst. Vice President - Aegis Ltd Visiting Faculty - Statistics & SPSS Visiting Faculty - Business Economics Visiting Faculty - Banking
Director, RVS College
8 www.aegisglobalacademy.com
9. IIM FACULTY
In-house Faculty, Guest Faculty & Visiting Faculty
Dr. R Krishnamurthi Dr. Sangeetha Mr. V Rajesh Mr. Sekhar Mr. Pabitra Dey
Visiting Faculty - HRM Visiting Faculty - Marketing Research Visiting Faculty - Retail Visiting Faculty - ITeS Visiting Faculty - Retail
Founder & CEO of Impact, Coimbatore Consultant & Trainer at Retail Subject Matter Expert Senior Management Professional- Retail & Telecom
Dr. Venkatesh Parthasarathy Mr. Indraneel Peratla Dr. Sanjay Fuloria Mr. Uday Bhate Mr. P K Jayaram
Visiting Faculty - Analytics Visiting Faculty - Analytics Visiting Faculty - Marketing Research Visiting Faculty - Analytics Visiting Faculty - Corporate Finance
Primary Researchat Hewlette Packard DGM at Cognizant Technology Solutions Founder & CEO nmore,Hyderabad
Dr. R Chandrasekaran Mr. Subir Ghosh Mr.Sanjay Rawat
Visiting Faculty - Operations Management President, Aegis Global Academy Vice President, Aegis Global Academy
Director, KPR Business School
9 www.aegisglobalacademy.com
10. IIM FACULTY
Prof.Ashish Sadh Prof. A.Kanagaraj Prof.Patturaja Prof. Ranjeet N.
Prof.Rohit Kapoor Prof. Gaurav S C Prof.Harshal L Prof. Manish D
Prof.Prashant S Prof. Rahul N Prof. Sabita M Prof. S K Pani
Prof. S Gopal Prof. Siddhartha Prof. Srabanti Prof. Srinivas G
Prof. S Gopal Prof. Siddhartha Mr. Sashidharan Ms. Neeta Nagar
10 www.aegisglobalacademy.com
11. SQC FACULTY
Dr. Buck Peng Tang
Group Director & Principal Consultant,
Service Quality Centre, Singapore
Mr. Saifuddin BinYosuf,
Senior Consultant,
Service Quality Centre, Singapore
Mr. Lawrence Lim,
Consultant,
Service Quality Centre, Singapore
Certified Customer Experience Professional Certified Customer Experience Leader
Course outline: Course Outline:
Delivering Signature Experience: Concept of Creating a Formidable Customer Experience Strategy: The basics of service
customer experience; Customer focus-roles strategy; The concept of “Strategy Service Intent (SSI)”; Customer experience
definition; Service chain; Delight customer with DNAs; The implementation of service strategy
GEMS Nurturing a Sustainable Service Culture: The importance of the voice of
employee; The new paradigm in people management; The power of
Customer Interface Skills: Communication skills; empowerment, service reward and recognitions; Key service transformation
Listening skills; Questioning skills; Rapport building; elements: an excellent service mindset
Handling complaints & difficult requests; Customer Managing Signature Experience: The critical dimensions of customers’ need and
profiling technique; Winning replies; Professional expectations; Understand and manage customers’ perception, both physically
service etiquette; The service innovation cycle; and emotionally; Managing customers’ 5 senses; Customer experience standards
Innovation blockers; Service Innovation Techniques Customer Experience Recovery: Customer experience breakdown management;
Teaching Methodology: Mini lectures; Group S E R V E model; Service fail-safing
discussion; Experiential learning activities; Videos Customer Experience Performance Management
Participants: First and second level persons in Teaching Methodology: Mini lectures; Service case discussion and analysis;
customer management roles. Group discussion; Experiential learning activities; Video
Participants: Any person upward from a second level managerial role
11 www.aegisglobalacademy.com
12. FIELD VISITS
1. Brookefield Mall
2. Sabzi Mandi
3, ITeS Field Visit (365 Media)
4. Retail Field Visit
(Max, Spar, Nilgiris, RMKV, Allen Solly)
5. Telecom Field Visit (IDEA, TATA)
6. EOT I (Retail Stores)
7. EOT II (Interviews - Managers, CEOs)
8. ICE
9. Gramdarshans (I & II)
10. Retail Field Visit - Ooty
(Farm Field to Market - Process)
12 www.aegisglobalacademy.com
13. Gramdarshan
Gramdarshan I &
Gramdarshan II are rural
immersion workshops letting
the students spend 3 full days
with rural customers in their
villages understanding their
consumer behavior. The
prime objective of this
experiential learning activity
is to answer a simple, yet
powerful, question: What it
takes to sell rural customers?
This question needs a
thorough understanding of
their life style, their
aspirations, the spending and
saving patterns, etc.
GRAMDARSHAN thus enables
the students to have a first-
hand preview into rural
customers buying behavior.
13 www.aegisglobalacademy.com
18. CUEMART
Cue Mart is a retail venture initiated by
Aegis Global Academy's and The
World's First Institute of Customer
Experience Management's retailing
specialization students. Based on an
unique model of 'Zero Inventory Model'
this venture primarily helps to cater to
the daily needs of all the inmates of
ESSAR House in Coimbatore. It helps to
expand the horizons of retailing
learning for the retailing students.
18 www.aegisglobalacademy.com
20. QMAP
Aegis Global Academy, an ESSAR enterprise has launched quite substantially and more than anything else, the
the World's First Institute of Customer Experience process owners become the business owners. When that
Management in September 2010 with a distinct happens during a students' higher learning pursuit, it is
philosophy of 65% Practicals and 35% Theory. The revolutionary. And this revolution is evolutionary and The
Academy offers a 15 month PGPBM program with IIM Academy wishes to pioneer this initiative. The uniqueness
Indore, SQC Singapore and COPC, USA as its academic of QmAP is:
partners. 11 Months is devoted to training (as opposed to (a) It's a hybrid model – Outbound + Inbound Processes –
teaching) the participants in nuances of managing making outbound calls as well as receiving inbound
businesses in four different industries – Retailing, ITeS, calls restricted only to voice-based format
Analytics and Banking and 4 months are meant for
(b) The Inbound Call Process is based on Peak Process
specialization-based Internship. Accordingly, The Academy
Model, i.e. QmAP students would be attending to
offers 4 industry specializations as opposed to functional
some of the peak time calls of a few the clients, for
specializations.
example, Vodafone, Univercell, etc.
To offer ITeS participants an experiential learning and give
The objectives of QmAP are:
them a headstart in their respective careers, The Academy
has launched a unique platform, QmAP. QmAP is built (i) To be a breeding ground for a few best practices for
around Reverse Migration Model. This model is based on a Indian BPO industry through the power of
simple premise that all the works that had been 'unadulterated' and 'boundaryless' ideating and
outsourced to established companies would have to be executing
sourced to the source itself, i.e. the students / the future (ii) To provide an experiential learning platform for the
employees. As every BPO makes money only through its ITeS students of Aegis Global Academy
frontline employees (while the rest of the employees are to (iii) To make QmAP as a thriving Not-for-Profit venture
ensure the process control and process quality) if the work with all the musings of business principles playing
is outsourced to the source, the overheads can be reduced around
20 www.aegisglobalacademy.com
21. QMINE
Welcome to the happy world of Analytics, QminE. QminE is an initiative of Aegis Global
Academy's Class of 2012's Analytics specialization students'. The next three decades
shall be the age of analytics, as many corporate pundits prophesize and what better
way to embrace this impending change than to delve into it to make a difference.
QminE is a platform to make Analytics simple for everyone who wants to either know
or use. It's not an ivory-tower science after all. It's fun. Playing with data and flying
with analysis. The philosophy of QminE is to, “enable effective decision making
through discernible data sets and data points”
If running any business is all about making decisions, how to make better decisions.
One often-cited way is through data-driven decisions. Data by itself, as everyone would
agree, has no impact on business decisions unless accompanied by insightful analysis.
How do we get insightful analysis? Through analytics. Analytics can therefore be an
important tool for making better decisions.
The objectives of QminE are:
(a) To enunciate Analytics specialization students into the world of Business
Analytics
(b) To provide a platform to Analytics Specialization students' to explore, engage and
execute analytics projects on a turnkey basis
(c) To provide customized analytics solutions to cottage, small and medium scale
enterprises
(d) To bridge the gap between theory and practice through various collaborative
initiatives
21 www.aegisglobalacademy.com
22. MILAN
One of the most often-cited drawbacks of a management graduate is that he is not responsible. When we
tossed this question around, we came up with an interesting initiative, MILAN (Mentorship Interactive
Learning And Nourishment) enabling two of our students to mentor one colleague from the off-campus
(executive hostel) with a mandate to polish their etiquette and service delivery. If you are judged by the way
22 www.aegisglobalacademy.com
23. CLAP Communicate Like A Professional (CLAP) is a rigorous program that enables the students to get
trained in business communication, spoken English, public speaking, etc. Offered across all the three
terms, this course is driven largely by practicals. This is a platform to chisel up students
communication skills for them to be effective communicators.
23 www.aegisglobalacademy.com
25. PEARL
(There are four need based modules appropriately, minimize errors while speaking and 4 Power Presentations
1 Application of Transactional Analysis (TA) writing and spot often mispronounced words. Presentation is fewer slides and more of
Different strokes to different folks 3 Emotional Freedom Technique personality
Learning Objectives “The cause of all negative emotions is a Learning Objective
disruption in the body's energy system" To help the participants design, develop and
? participants analyze and understand
To help the
intrapersonal and interpersonal behaviour. – Gary Craig deliver-by overcoming nerves- presentations that
Learning Objectives will be Informative, Interesting and Inspiring.
To improve the quality of interpersonal
?
communication. To help the participants learn the importance of EI
2 Communicative English for personal and interpersonal competence, to be
aware of destructive emotions, regulate their
Learning Objectives
emotions and to practice Emotional Freedom
To help the participants increase their ability to Techniques.
match verbs to the subjects, learn to use tenses
25 www.aegisglobalacademy.com
27. CAPSTORE COURSES
1. MOL - Making of a Legend
2. Holly Man - Movie-based
Presentations (John Q, Coach
Carter)
3. Industry Presentations
4. Global 100 Brands Presentations
5. Indian Business History
Presentations
6. Business Classics - Books Review
7. Business Quiz
8. Customer Experience
Management
9. Putting Leadership Back into
Strategy
27 www.aegisglobalacademy.com
29. Overview about Retail Shopper behavior & Retail Marketing
RETAILING
= about Retailing
Overview = behavior
Consumer
International Retailing
= Buying behavior
=
The Indian retail industry is divided into Indian Retail
= Retail market research
=
Key drivers
= Retail Marketing
=
organised and unorganised sectors.
= formats
Different What is Retail marketing
4
Organised retailing refers to trading Franchising
= 4the store brand
Building
Retail functions & organization
= 4 of Retail Marketing
Elements
activities undertaken by licensed retailers, Role of customer service in Retail brand building
4
Strategic Retail Management
that is, those who are registered for sales Retail Advertising
=
= elements of Retailing
Strategic
Social media marketing
=
Format
4
tax, income tax, etc. These include the Project – Select any store and critique its merchandising
Location
4 and marketing strategy an plans.
corporate-backed hypermarkets and retail Assortment
4
Service
4 Store Operations
chains, and also the privately owned large Pricing
4 Key deliverables
=
= of store operations
Elements
retail businesses. Unorganised retailing, on SCM
4
Store design & VM
= Key issues
=
the other hand, refers to the traditional Project – Select any store and analyze the various Project – Decide on a store format and prepare a
strategic elements of the store as also areas of comprehensive business plan for the same with regard
formats of low-cost retailing, for example, improvement. to its various strategic elements
the local kirana shops, owner manned Merchandising Management Other Support functions, Retail IT and CRM
Indian supply chain
= =functions and key roles
Support
general stores, paan/beedi shops, Merchandise management
= Retail IT
=
= Retail context
CRM in the
convenience stores, hand cart and pavement Merchandising hierarchy
4
Merchandise and Assortment planning
4 Consumerism and Ethics
=
vendors, etc. Space planning
4
Private label management
=
MRP & Price life cycle management
=
29 www.aegisglobalacademy.com
30. PROFILES (Retail):
PGPBM with joint certificate from IIM Indore, Service Quality (SQ) Centre - Singapore – Pursuing from Aegis Global Academy’s
Institute of Customer Experience Management, an ESSAR enterprise , Coimbatore (2011-12)
Sandeep Dangwal, 24 years Harsh Dalvi, 21 years
BBA from ICFAI University, Deharadun (2008-11) BCA from MIT College, Pune University, (2011)
Professional Experience: Professional Experience:
? with Commercial Hyundai from 1st May- 15th
Internship ? hands on Experience in a Retail Venture named
Having a
June 2009 in my Graduation CUE MART
? a Small Venture CUE MART inside the college as
Running In-house Customer Experience (ICE)-Training in
?
a part of academic Pantaloon Pvt. Ltd. for 5 days
In-house Customer Experience (ICE)-Training in
? GRAMDARSHAN I - Shopping Experience, Cultural
?
Pantaloon Pvt. Ltd. for 5 days Quotient and Consumer Behaviour @ Kolarpatti,
CGPA: 3.01 GRAMDARSHAN I - Shopping Experience, Cultural
? CGPA: 4.20 Panamaratupalayam and Koilnakkenpatti
Quotient and Consumer Behaviour @ Kolarpatti, GRAMDARSHAN II - Rural Survey on Consumer Behaviour
?
Panamaratupalayam and Koilnakkenpatti @ Thangadu - 23-012012 to 25-01-2012
GRAMDARSHAN II - Rural Survey on Consumer Behaviour
?
@ Thangadu - 23-012012 to 25-01-2012
Anshuman Pandey, 22 years Aman kumar, 23 years
B.Com from Lucknow University, 2010 BA from University of Delhi, (2010)
Professional Experience: Professional Experience:
? Limited , Bank Officer, From - 20thseptmber
ICICI Bank ? hands on Experience in a Retail Venture named
Having a
2010 – 10thSeptember 2011 CUE MART
? a Small Venture CUE MART inside the college as
Running ? Customer Experience (ICE) - Training in Max for
In-house
a part of academic 5 days
In-house Customer Experience (ICE)-Training in
? GRAMDARSHAN I - Shopping Experience, Cultural
?
Pantaloon Pvt. Ltd. for 5 days Quotient and Consumer Behaviour @ Kolarpatti,
GRAMDARSHAN I - Shopping Experience, Cultural
? Panamaratupalayam and Koilnakkenpatti
CGPA: 3.27 CGPA: 2.71
Quotient and Consumer Behaviour @ Kolarpatti, GRAMDARSHAN II - Rural Survey on Consumer Behaviour
?
Panamaratupalayam and Koilnakkenpatti @ Thangadu - 23-012012 to 25-01-2012
GRAMDARSHAN II - Rural Survey on Consumer Behaviour
?
@ Thangadu - 23-012012 to 25-01-2012
30 www.aegisglobalacademy.com
31. PROFILES (Retail):
PGPBM with joint certificate from IIM Indore, Service Quality (SQ) Centre - Singapore – Pursuing from Aegis Global Academy’s
Institute of Customer Experience Management, an ESSAR enterprise , Coimbatore (2011-12)
Satakshi Chauhan, 21 years
BBA from Chaudhary Charan Singh University, Meerut
(2011)
Professional Experience:
? as a sales and marketing Intern with ACC Cement
Worked
for a period of 2 months
? a Small Venture CUE MART inside the college as
Running
a part of academic
? Customer Experience (ICE) - Training in Life Style
In-house
CGPA: 3.46 for 5 days
GRAMDARSHAN I - Shopping Experience, Cultural
?
Quotient and Consumer Behaviour @ Kolarpatti,
Panamaratupalayam and Koilnakkenpatti
GRAMDARSHAN II - Rural Survey on Consumer Behaviour
?
@ Thangadu - 23-012012 to 25-01-2012
31 www.aegisglobalacademy.com
32. ANALYTICS Data Mining and Business Intelligence
st Data Warehousing
?
We are proud to be the 1 Institute to
I. ETL process, II. Various types of Databases and structures
introduce an unique specialization on ? & Metrics, KPIs & MIS
Measures
customer experience, based on a data Introduction to few well-known BI , Reporting Tools
?
driven analytics framework. This Alalytics Foundations
specialization would prepare students in Acquisition
?
Retention/Churn management/Loyalty Management
?
careers in marketing & market research,
Cross sell/Up sell
?
in Industries of any kind; especially those
Risk Assessment
?
that deal with a large mass of consumers, CLTV & profitability increase
?
like FMCG, Banking, Insurance, Telecom ? experience , satisfaction and service
Customer
and specialized market research and Analytics Methods & Applications
consulting firms, that operate in this Analytics Tools and Techniques
space. Market Research and Predictive Analytics
Being extremely data and analytics
oriented, candidates would need to go
through an additional screening process,
to determine their ability & aptitude to do
justice to the course rigor. Eligible
candidates for this program are Engineers
/ MCA / Statistics / Science graduates with
Mathematics.
32 www.aegisglobalacademy.com
33. PROFILES (Analytics):
PGPBM with joint certificate from IIM Indore, Service Quality (SQ) Centre - Singapore – Pursuing from Aegis Global Academy’s
Institute of Customer Experience Management, an ESSAR enterprise , Coimbatore (2011-12)
Ramya S, 21 years Sneha Nimkar, 22 years
BE in Electronics & Communication from Anna University, B.E. in Computer Technology from K.I.T.S. Ramtek,
Tamilnadu (2011) Nagpur University, in the year 2010.
Professional Experience: Professional Experience:
In-house Customer Experience (ICE)-Training in
? ? Customer Experience (ICE)-Training in Max for 5
In-house
Pantaloon Pvt. Ltd. for 5 days days
GRAMDARSHAN I - Shopping Experience, Cultural
? GRAMDARSHAN I - Shopping Experience, Cultural
?
Quotient and Consumer Behaviour @ Kolarpatti, Quotient and Consumer Behaviour @ Kolarpatti,
Panamaratupalayam and Koilnakkenpatti Panamaratupalayam and Koilnakkenpatti
Placed @ Placed @
GRAMDARSHAN II - Rural Survey on Consumer Behaviour
? GRAMDARSHAN II - Rural Survey on Consumer Behaviour
?
@ Thangadu - 23-012012 to 25-01-2012 @ Thangadu - 23-012012 to 25-01-2012
? training: Focuz Infotec, Kochi, Kerala and at
In-plant ? project with small venture mall, i.e., WelTexx
Real time
Nuclear Training Centre, Madras Atomic Power Station, Qmine.org' Website - Team project
?
Chennai Kalpakkam for fifteen days. Mumbai Factors affecting poverty of top 40 countries
?
CGPA: 4.79 CGPA: 3.91
Baibhav Bajpai, 26 years Sourangshu Sarkar, 33 years
B.Sc (Bio) from CSJM University Kanpur, 2011 BE Mechanical from NIT Surat
Professional Experience: Professional Experience:
In-house Customer Experience (ICE)-Training in
? ? Limited (Haldia, West Bengal) Since March 2005.
Essar Oil
Pantaloon Pvt. Ltd. for 5 days ? Customer Experience (ICE)-Training in Life Style
In-house
GRAMDARSHAN I - Shopping Experience, Cultural
? for 5 days
Quotient and Consumer Behaviour @ Kolarpatti, GRAMDARSHAN I - Shopping Experience, Cultural
?
Panamaratupalayam and Koilnakkenpatti Quotient and Consumer Behaviour @ Kolarpatti,
GRAMDARSHAN II - Rural Survey on Consumer Behaviour
? Panamaratupalayam and Koilnakkenpatti
Placed @ Placed @
@ Thangadu - 23-012012 to 25-01-2012 GRAMDARSHAN II - Rural Survey on Consumer Behaviour
?
? project with WellTexx Retail
End to end @ Thangadu - 23-012012 to 25-01-2012
Team project – Q mine, A venture by Aegis Global
?
Academy and real time application of concepts learnt
Mumbai
CGPA: 4.16 CGPA: 4.47
33 www.aegisglobalacademy.com
34. PROFILES (Analytics):
PGPBM with joint certificate from IIM Indore, Service Quality (SQ) Centre - Singapore – Pursuing from Aegis Global Academy’s
Institute of Customer Experience Management, an ESSAR enterprise , Coimbatore (2011-12)
Rahul Wadhwa, 23 years
BE Mechanical from G.H.Raisoni College of Engg ,Nagpur
University (2009)
Professional Experience:
Since September 2009 – till date with Essar Oil Ltd
?
In-house Customer Experience (ICE)-Training in
?
Pantaloon Pvt. Ltd. for 5 days
GRAMDARSHAN I - Shopping Experience, Cultural
?
Quotient and Consumer Behaviour @ Kolarpatti,
Placed @
Panamaratupalayam and Koilnakkenpatti
GRAMDARSHAN II - Rural Survey on Consumer Behaviour
?
@ Thangadu - 23-012012 to 25-01-2012
CGPA: 3.54
34 www.aegisglobalacademy.com
35. ITES ITeS Business Dynamics
?Insight: Outsourcing, Off-shoring, Near-shoring, Home-
ITeS: An
The Indian information technology (IT) / IT enabled shoring, Information security, Globalization, Business process
outsourcing in India, Business process outsourcing in the Philippines,
Services (ITeS) industry has played a key role in Recruitment, Business process outsourcing (BPO), Human Resource
and Recruitment Process Outsourcing, Finance / Accounting,
putting India on the global map. Over the past Contact Center Services, Captive Services, Knowledge process
decade, the Indian IT-BPO sector has become the outsourcing (KPO), Off-shoring Research Network, Legal Process
outsourcing (LPO), Software testing outsourcing, Website
country’s premier growth engine, crossing Management Outsourcing (WMO), IT Support Outsourcing, Medical
Process Outsourcing
significant milestones in terms of revenue growth,
? Business
Future of the
employment generation and value creation, in Managing a BPO Operation
addition to becoming the global brand ambassador LEP
for India. COPC’s High Performance Management Techniques (HPMT)
Certification Training & Assessment
With a compounded annual growth rate (CAGR) of ? Learning:
Method of
Best Practices, Industry Benchmarks
over 24% in the last decade, the Indian IT/ITeS ?
Inbound phone metrics
industry has emerged as a key growth engine for ?
Cost Efficiency and productivity
the economy, contributing around 5.6% to the ? staffing, scheduling & RTM
Forecasting,
? previous day’s material
Review from
country’s Gross Domestic Product (GDP) in FY 2010
? metrics and measuring variation
managing
and also providing direct employment to about 2.3 ? setting targets
CUIKA and
million people (from just about half a million in ? satisfaction and dissatisfaction
Customer
2001). It remains one of the biggest sectors for ?transaction monitoring
Quality &
? training & skills verification
Recruiting,
wealth generation in the country. As per the
? and Attrition
Absenteeism
industry body, NASSCOM, the sector is estimated ? transactions
Non-phone
to provide direct employment to 10 million and
indirect employment to 20 million by 2020.
35 www.aegisglobalacademy.com
36. PROFILES (ITeS):
PGPBM with joint certificate from IIM Indore, Service Quality (SQ) Centre - Singapore & COPC Inc., USA – Pursuing from Aegis Global Academy’s
Institute of Customer Experience Management, an ESSAR enterprise , Coimbatore (2011-12)
Syed Munir Husain, 24 years Mir Zeeshan Ali, 21 years
BA from Manav Bharti University, New Delhi BCA from Kashmir University, 2010
Professional Experience: Professional Experience:
? Initiative started by ITeS Participants, based on
QmAP (An ? Initiative started by ITeS Participants, based on
QmAP (An
Reverse Migration Model) Reverse Migration Model)
LEP (Leadership Essentials Program)
? ? LEP (Leadership Essentials Program)
? Customer Experience (ICE) - Training in 365
In-house ? Customer Experience (ICE) - Training in 365
In-house
Media for 5 days Media for 5 days
GRAMDARSHAN I - Shopping Experience, Cultural
? ? GRAMDARSHAN I - Shopping Experience, Cultural
CGPA: 3.81 Quotient and Consumer Behaviour @ Kolarpatti, CGPA: 3.56 Quotient and Consumer Behaviour @ Kolarpatti,
Panamaratupalayam and Koilnakkenpatti Panamaratupalayam and Koilnakkenpatti
GRAMDARSHAN II - Rural Survey on Consumer Behaviour
? ? GRAMDARSHAN II - Rural Survey on Consumer Behaviour
COPC: 100 COPC: 98
@ Thangadu - 23-012012 to 25-01-2012 @ Thangadu - 23-012012 to 25-01-2012
LEP: 93 LEP: 85
Aadina popalzai, 21 years Nikhil Tiwari, 24 years
BCA from Kashmir University, 2010 B.Com from Lucknow University, 2009
Professional Experience: Professional Experience:
? Initiative started by ITeS Participants, based on
QmAP (An Was working with The Eminent, an associate of Vodafone
?
Reverse Migration Model) - Aug'07 – Nov'08
LEP (Leadership Essentials Program)
? ? with Aegis, an enterprise of Essar - Nov'08 till
Working
? Customer Experience (ICE)-Training in 365
In-house date
Media for 5 days ? Initiative started by ITeS Participants, based on
QmAP (An
GRAMDARSHAN I - Shopping Experience, Cultural
? Reverse Migration Model)
CGPA: 4.21 Quotient and Consumer Behaviour @ Kolarpatti, CGPA: 2.85 LEP (Leadership Essentials Program)
?
Panamaratupalayam and Koilnakkenpatti ? Customer Experience (ICE) - Training in 365
In-house
GRAMDARSHAN II - Rural Survey on Consumer Behaviour
? Media for 5 days
COPC: 98 @ Thangadu - 23-012012 to 25-01-2012 COPC: 95 GRAMDARSHAN I - Shopping Experience, Cultural
?
Quotient and Consumer Behaviour @ Kolarpatti,
Panamaratupalayam and Koilnakkenpatti
LEP: 95 LEP: 84
GRAMDARSHAN II - Rural Survey on Consumer Behaviour
?
@ Thangadu - 23-012012 to 25-01-2012
36 www.aegisglobalacademy.com
37. PROFILES (ITeS):
PGPBM with joint certificate from IIM Indore, Service Quality (SQ) Centre - Singapore & COPC Inc., USA – Pursuing from Aegis Global Academy’s
Institute of Customer Experience Management, an ESSAR enterprise , Coimbatore (2011-12)
Abhishek Ravindra Varma, 31 years M. Dhandabani, 26 years
BBA from Guru Ghasidas University, 2007 MBA from Madras University, 2006-2008
Professional Experience:
Professional Experience:
? Initiative started by ITeS Participants, based on
QmAP (An
? Initiative started by ITeS Participants, based on
QmAP (An
Reverse Migration Model)
Reverse Migration Model)
LEP (Leadership Essentials Program)
?
LEP (Leadership Essentials Program)
?
? Customer Experience (ICE)-Training in 365
In-house
CGPA: 2.95 Media for 5 days CGPA:3.48 ? Customer Experience (ICE) - Training in 365
In-house
Media for 5 days
GRAMDARSHAN I - Shopping Experience, Cultural
?
COPC: 98 Quotient and Consumer Behaviour @ Kolarpatti, COPC: 90 GRAMDARSHAN I - Shopping Experience, Cultural
?
Panamaratupalayam and Koilnakkenpatti Quotient and Consumer Behaviour @ Kolarpatti,
LEP: 82 GRAMDARSHAN II - Rural Survey on Consumer Behaviour
? LEP: 81 Panamaratupalayam and Koilnakkenpatti
@ Thangadu - 23-012012 to 25-01-2012
GRAMDARSHAN II - Rural Survey on Consumer Behaviour
?
?PR OUTSOURCING PVT LTD, Assistant Operations
SOCIAL @ Thangadu - 23-012012 to 25-01-2012
Manager, Dec 2009 to Sep 2010
Quality Analyst, TCS e-serve LTD, October 08 – July 11
?
AB SOFTSOURCE PVT LTD, Accounts Manager/Customer
?
Relations Manager, Oct 2009 to Dec 2009 Senior Officer, H.S.B.C., Feb 06 – April 08
?
BIRLA SUN LIFE INSURANCE, Agency Manager, Sep 2008
? Payor Relationship Officer, Nittany Decision Services, July
?
to Feb 2009 05 – Jan 06
? SERVICES PVT LTD, Customer Senior Advisor/
3 GLOBAL
Subject Matter Expert, Jan 2007 to May 2008
?O R E S P O N D E Z , S r. C u st o m e r S e r v i c e
S PA N C
Representative, Dec 2005 to Oct 2007
TRAC MAIL PVT LTD, Sr. Customer Service Representative
?
and Report Analyst, March 2003 to Oct 2005
37 www.aegisglobalacademy.com