1. Summary of Personnel Supervisor Responsibility and Duties
Required Attributes/Skills:
Effective problem solving
Excellent communicator
Excellent listener
Good oral and written skills
Positive attitude
Professional image
General Duties:
 Ensure fair, equitable, and consistent application of all Con-way Personnel Policies
and Procedures.
 Works with Region HRG in all aspects of Employee Relations/Training
 Communicate/ensure compliance to all Con-way policies, procedures and practices.
 Ensure compliance with State and Federal laws and regulations
 Ensure compliance with DOT and OSHA rules and regulations
 Keep SCM/local management informed of employee issues/concerns.
 Keep local management advised of all personnel and safety policy changes, legal
developments/updates and potential problems
 Conduct the Personnel, Payroll and Safety self audits to ensure the service center is
audit compliant
 Investigate and report all accidents/injuries
 Administer and monitor all workers’ compensation (W/C) cases, work closely with
CSS to ensure proper handling of all cases.
 Act as a positive liaison between employees and management in an effort to better
understand, communicate, and resolve workplace problems.
 Monitor service center morale. Must be approachable. Must have the interpersonal
skills necessary to motivate, encourage and develop both peers and subordinates.
 Maintain a union free workplace through open, honest and effective employee
relations.

2. Responsible for:
Fulfilling staffing needs of the service center (including interviewing, hiring process,
Part I & II, training, etc.).
 Meets regularly with SCM to discuss service center staffing needs
 Works with Driver Recruiter
 Recruit talent locally via driving schools, advertisements, state employment
office, job fairs, etc.
 Entire Part I process
 Entire Part II process
Training employees
 Includes entire Part II
 Local Employee Orientation
 Apprentice Driver Training and Mentor programs
 I.C.E. Training (Initial & Re-training)
 Hostler, forklift, harassment awareness, etc.
 Monthly service center training including conference reports
 Ride with driver – focus on new hires, poor performers
Attendance management
 Daily tracking of all employee attendance events
 Update the Attendance Calendar
 Review 12 month history at each attendance event
 Ensure the service center is properly utilizing attendance call off cards/tardy slips
(FOSs should have adequate supply) and FMLA Qualification Forms
 Determine discipline (if any) based on Area attendance policy
 Draft Discussion, IR, LOI and attach attendance calendar with occurrences
marked – give to SCM to issue to employee – follow up and file discipline
 Coordinate all LOA’s (should have contact with each approximately 1X/wk)
 Coordinate Light Duty program
 Create, maintain and manage internal process to communicate employee
absenteeism to local management (excel spreadsheet, calendar, etc.)
 Communicate Scheduled & Unscheduled employee absenteeism to operations
timely (assists operations planning)
OSHA Forms
 Forms 300 & 300A
 Enter/update accidents/injuries/violations into SOS (check weekly)
 Post report for required time period

3. Work Force Management (WFM)/Kronos
 Review daily to ensure employees are paid correctly/properly
 Enter all special pays (PTO, Vacation, Split Vacation etc.)
 Where necessary enter all other entries (comments, OT, etc.)
 Payroll corrections
 Check for inappropriate edits
 WFM audit
Other duties/responsibilities:
 Personnel, Safety and Payroll sections of formal audit
 Maintain flex board or unassigned board to ensure the proper protocol is followed
 Annual Job Selection Process
 Annual Vacation/PTO selection process
 Coordinate Drug Testing Program
 Maintains all Personnel files
 Coordinate Uniform Program
 Participates/facilitates communication meetings
 Review CDL/Physicals – keep updated list of renewals
 Responsible for security and issuance of weekly payroll
 Coordinate Service/Safety awards – employee recognition programs
 Work with the Voices and Values Team on service center issues
 Coordinate all employee events (summer picnic, holiday dinner, employee
recognition cookouts)
 Conduct exit interviews (when necessary)
 Send weekly reports to Region Office (when required)
 Update company bulletin boards/legal updates
 Update safety boards daily or as required
 Manage vending and food service at service center
 Annual MVR review
 Must know the Federal Motor Carrier Safety Regulations (FMCSR).
 Coordinate new hire reviews (6wk, 10wk, etc)
 Ability to travel to other service centers in region & CGO
 Assist Safety Manager with TDC practice & state competitions.
 Assist FOS or SCM working the shift
* The personnel supervisor’s work schedule is determined by the SCM and requires
flexibility (working nights, off shifts, long hours, weekends, etc.).
** This list is not all inclusive and is subject to change. There are other duties that may
be assigned to the personnel supervisor by the SCM, RM, HR department, etc.
*** The successful personnel supervisor must be knowledgeable in all company
policies/procedures and employment laws and must pursue continuing self education.