The document outlines the duties and responsibilities of a hotel manager. The manager oversees daily operations of all hotel departments, including laundry, office operations, accounting, and customer satisfaction. Key responsibilities include ensuring high customer satisfaction, managing staff performance, focusing on profitability, and demonstrating operational leadership of the hotel.

1. Overseeing a team of staff and take responsibility for the smooth running of the hotel, it’s
occupancy levels and also it’s profitability. Overall in-charge of daily operations of all
departments, from the laundry service all the way through to organizing corporate
hospitality. Responsible for organizing the activities of office employees and variety of tasks
including office operations, accounting, customer satisfaction and emergency procedures
among others.
Duties:
 Striving to create a relaxing and welcoming ambience for customers.
 Making sure that guests have a good first and last impression of the company.
 Making sure presentation, clients satisfaction and optimum services are consistent
throughout the hotel.
 Striving to create a relaxing and welcoming ambience for customers.
 Anticipate customers needs
 Handled VIP’s from celebrities, ministers, foreign delegates to royals and norm.
 Keeping records of clients requirement and preferences.
 Control correspondences within the department, customers and suppliers.
 Review and approve supply requisitions
 Liaise with other agencies, organizations and groups customers.
 Update organizational memberships
 Maintain office equipment
 Design and implement office policies
 Establish standards and procedures
 Organize office operations and procedures
 Effectively managing the daily operations of the hotel.
 Orient and train employees
 Provide on the job and other training opportunities
 Evaluate staff performance
 Coaching and disciplining staff
 Setting assignments and task for staff and monitoring them to ensure that they are
met.
 Recruiting staff, training them up and then monitoring their performance.
 Engaging and motivating staff to do better.
 Constantly focusing on profitability and growth.
 Identifying other revenue stream opportunities.
 Launching local publicity campaigns and attending networking events.
 Demonstrating visible operational leadership and management to the hotel staff.
 Supervising the task of the front office staff.
 Design filing systems
 Ensure filing systems are maintained and up to date
 Define procedures for record retention
 Ensure protection and security of files and records
 Ensure effective transfer o files and records
 Transfer and dispose records according to retention schedules and policies
 Ensure personnel files are up to date and secure
 Plan and implement office systems, layout and equipment procurement
 Maintain and replenish inventory
 Check stock to determine inventory levels
 Anticipate needed supplies
 Verify receipt of supply