Self Management
• Comply with the Health, Safety and Environmental Policies
• Assertive, resilient and welcomes change
• Engages interest and participation of others and has a collaborative
• approach to working together Actively committed to teams development
• Is optimistic and self aware, shows moral courage, openness and honesty in all dealings
• Self-motivated, flexible, proactive and committed, good communication and interpersonal skill.
Overall 11.7 years of experience in implementing, Manage and Maintenance of Network-based services and IT Infrastructure and Team Management and Client Management, Operation Management(Resources Day to Day activities), Planning/Execution, Vendor Management, Issue and Risk Management, SLA Management, Change Control, Service Delivery.
An experienced Service Management – Operations Manager who has an open, honest, and direct style of running things. Someone who has highly developed interpersonal, motivational and influencing skills and who has strong experience of managing a variety of operational businesses. The skills needed to make an immediate and sustainable difference to a business and has a record of accomplishment for driving successful Service and Delivery Management. Right now looking for an opportunity to develop his career within a successful and progressive business.
Self Management
• Comply with the Health, Safety and Environmental Policies
• Assertive, resilient and welcomes change
• Engages interest and participation of others and has a collaborative
• approach to working together Actively committed to teams development
• Is optimistic and self aware, shows moral courage, openness and honesty in all dealings
• Self-motivated, flexible, proactive and committed, good communication and interpersonal skill.
Overall 11.7 years of experience in implementing, Manage and Maintenance of Network-based services and IT Infrastructure and Team Management and Client Management, Operation Management(Resources Day to Day activities), Planning/Execution, Vendor Management, Issue and Risk Management, SLA Management, Change Control, Service Delivery.
An experienced Service Management – Operations Manager who has an open, honest, and direct style of running things. Someone who has highly developed interpersonal, motivational and influencing skills and who has strong experience of managing a variety of operational businesses. The skills needed to make an immediate and sustainable difference to a business and has a record of accomplishment for driving successful Service and Delivery Management. Right now looking for an opportunity to develop his career within a successful and progressive business.
Process and Manufacturing Engineering..RAFIQUL ISLAM
Multi-disciplined Engineering Manager with over 17 years of progressive leadership experience driving new product, process, and equipment development programs in world class manufacturing environments. I have Strong background in the execution of objectives for achieving productivity and continuous improvement goals to meet operational challenges. Recognized for business development skills, with keen engineering insight to collaborate with peer management, formulate strategic plans, and manage resources with 'drive to completion' motivation. Am a strong understanding of corporate cultures and the critical relationships that exist in companies between engineering, R&D, sales, marketing, delivery, employee development, operations, finance, and customers. Cool under pressure, trustworthy, highly respected to interface positively and professionally at all levels.
Responsible for implementation of production processes and procedures, leading productivity improvements with project based activities, including new product introduction and manufacturing cell design to reduce waste, improve quality and safety, and reduce operating costs. Manage KPIs and ensure preventative actions are taken to maximize success. Work on many phases or sub-tasks of projects or entire projects of moderate complexity, with results impacting on project completion. Work under general supervision, reviewed at project milestones and/or on completion by Senior Management.
TEAM LEADERSHIP ~ COMMUNICATION ~ AUTOMOTIVE ~ INTERNATIONAL PROJECTS ~ DFM ~ DFA ~ 6 SIGMA ~ APQP ~ VOICE OF THE CUSTOMER ~ VALUE STREAM ANALYSIS ~ BUSINESS DESIGN ~ OUTSOURCING ~ PQI
Self Management
• Comply with the Health, Safety and Environmental Policies
• Assertive, resilient and welcomes change
• Engages interest and participation of others and has a collaborative
• approach to working together Actively committed to teams development
• Is optimistic and self aware, shows moral courage, openness and honesty in all dealings
• Self-motivated, flexible, proactive and committed, good communication and interpersonal skills
1. StevenPatterson
1093 W. Greenhead Street
Meridian,ID 83642
(208) 571-9113
Email:stevej_patterson@hotmail.com
https://www.linkedin.com/in/pattersonsteven
SUMMARY OF QUALIFICATIONS
● Managed process improvement projects for both business and engineeringcompanies
● Discussed issues,analyzed data,defined the improvements and solutions to address and fix the issue
● Ability to teach, mentor, and conduct trainingsessions
● Identified and escalated hardware/softwareissues to next level
● Utilized various electronic data processing(EDP) systems for inputting data related to customer claims,
processing,monitoring,and correspondence preparation
● Acted as an advocatefor customers and their companies in their dealings with other company elements and
organizations thataffect their business relationship
RELEVANT EXPERIENCE
● Administered oral,written, and/or performance tests to measure progress and to evaluate trainingeffectiveness
● Conducted on-the-job trainingclasses or trainingsessionsto teach and demonstrate principles,techniques,procedures, or
methods of designated subjects
● Inspected, diagnosed,maintained,and operated test setups and equipment to detect malfunctions
● Tested aircraftsystems under simulated operational conditions,performed systems readiness tests and pre and post-operational
checkouts, to establish design or fabrication parameters
● Assembled, tested, or maintained circuitry or electronic components, accordingto engineering instructions,technical manuals,or
knowledge of electronics
● Performed preventative maintenance or calibration of equipment or systems
● Provided user applicationsor engineeringsupport or recommendations for new or existingequipment with regard to installation,
upgrades, or enhancements
● Requisitioned materials and supplies,such as tools, equipment, or replacement parts
● Developed, implemented, or evaluated maintenance policies and procedures
● Counseled employees about work-related issues and assisted employees to correct job-skill deficiencies
● Implemented corrective action plans to solveorganizational or departmental problems
● Created professional relationshipsthatwere courteous and cooperative in nature with supervisors,co-workers,and others in the
organization contributeto the effective operations of the workplace and the development of a collaborativeworking relationship
● Provided advanced technical consultingand adviceto others on proposal efforts,solution design,system management, tuning and
modification of solutions responseto customers and suppliers on caseassignments
● Identified redundancies and inefficiencies to help clients reduce costs and enhance user functionality
● Oversawand maintained both hardwareand software systems maintenance for avionics personnel thatincluded Weapons System
Trainer (WST), Computer Based Training(CBT), Cockpit Aviation PartTasks Trainer (CAPTT), and Full FlightSimulators (FFS)
● Responded to service, product, technical,and customer-relations questions on subjects such as features,specifications,and
repairs on current and discontinued products,parts,and options, based on customer entitlement
EMPLOYMENT HISTORY
2015-present Technical Consultant,Chipton-Ross Atlanta,GA
2014-2015 FlightSimulator MaintenanceTrainer/Instructor,American Systems Rayak Air Base, Lebanon
2013-2014 Environmental Technician,Department of Veteran Affairs Boise,ID
2011-2013 Technology ConsultantIV, Hewlett-Packard Boise,ID
2009-2010 Student, North Carolina StateUniversity Raleigh,NC
2003-2009 FlightSimulator Technician,Canadian AerospaceEngineering (CAE) MCAS Cherry Point, NC
EDUCATION
Bachelor of Arts Degree in Public Administration/BusinessManagement, North Carolina StateUniversity
Project Management Professional (PMP) Certification Course
United States Army Signal School,Electronics Certificate