Help workers in an organization to be more accountable for better productivity and enhancing teamwork at work place

1. Personal
accountability
Dr. Alaa EssmatDr. Alaa Essmat
Ein Shams University
Cairo, Egypt.

2. Exercise
 Answer these Correct Questions:
 How can I contribute?
 How can I do my job better today?
 What can I do to solve the problem?
 What can I do to develop myself?

3. Personal Accountability

4. Above the Line/ Below theAbove the Line/ Below the
LineLine
Personal Accountability

5. ABOVE THE LINE
Work Hard
Work Smart
Work Together

6. BELOW THE LINE
No Work
No Honest
No Respect
Responsibility

7. Differences
Below the Line
 Choosing the wrong
 Always “I can not do”
 Becoming someone
unsuccessful.
Above the Line
 Choosing the right
 Always “I can do”
 Becoming someone
successful.

8. Accountability
(Above the Line)
See It, Own It, Solve It, Do It
__________________________
(Below the Line)
Making excuses is so much easier than
accepting responsibility

9. “Common Stages of the Victim
Cycle “
Below the Line
 Ignore/Deny
 It’s Not My Job
 No body help me
 Confusion/Tell Me What to Do
 Wait and See

10. Four Steps to Accountability
*See It – Acknowledge the Problem
*Own It – Take Responsibility for It
*Solve It – Determine What I Can Do
*Do It – Take Action

11. *See It – Acknowledge the Problem
 Get the point of view of others
 Ask for and offer feedback
 Be realistic
 Be honest with yourself , admit
mistakes
 Consider all the facts

12. *Own It – Take Responsibility for It
 Be personally involved
 Ask how I contributed
 Answer for personal commitments
 Act on feedback
 Align your work with the results (that
the organization is trying to achieve)

13. *Solve It – Determine What I Can Do
 Ask myself, “What else can I do?”
 Test assumptions
 Provide solutions
 Recognize that some things may
be out of your control
____________________________

14. *Do It – Take Action
 Clarify responsibilities
 Report proactively
 Effective follow up
 Do what you have planned to do
 Measure progress
_____________________________

15. Personal Accountability Assessment
 ……………………………………………………….
 ……………………………………………………….
 ……………………………………………………….
 ……………………………………………………….
 ……………………………………………………….

16. List Examples
 Things I Can
Control
 Things I Cannot
Control
………………………………………….
………………………………………….
………………………………………….
…………………………………………..

17. “Combined Accountability concept “
 Organizational results come from
collective, not individual activity
 When everyone is accountable for
achieving organizational goals ,
and not just doing their job

18.  Training everyone at
every level
 Coaching accountability
 Asking Above the Line questions
 Rewarding accountability
*Combined Accountability through:

19. HOW TO HOLD YOUR EMPLOYEES ACCOUNTABLE?
Hold people accountable - exercis
1.Assess all your team for accountability
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2). Have a meeting, explain the concept of accountability
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3). Take another hard look at their goals. Agree on the final
set of goals with the team.
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4). Prepare your Performance Management (reward and
penalty) framework
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5). Agree on reports that will be issued and its frequency
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6). Agree on review frequency
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7). Ensure that the framework goes right down to the bottom
level.
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20. Thank
you
Dr.alaa essmaT