The document describes a proposed peripheral troubleshooting management system that allows users to log in, submit complaints about computer peripherals, and check the status of submitted complaints. An administrator can view and assign complaints, add/update user, system, and engineer details, and generate reports. The system aims to provide centralized control, improve efficiency, and utilize technical skills and new technology.

1. NISHA
PERIPHERAL TROUBLE SHOOTING
MANAGEMENT SYSTEM
ABSTRACT
In Peripheral trouble management system we are implementing online complaint posting and
checking the status of the complaint, which was posted by user (i.e. any of the staff in an
organization). In this system each user is provided with unique login ID. Each user makes a login
using his ID if any complaints are there to be made regarding computer peripherals.
When logged as an administrator, using administrator login, he has complete control on
allocating the resources, complaint clearance, Enquiries and Reports. The user has no
permissions to access any of the administration part he is restricted only to post and check
status of complaint he made.
Administrator when logged takes view of the complaint which are made earlier which are
pending, new complaints which are made by users and clear complaints which are to be
cleared.
In complaint clearance he put the engineers to work , administrator assigns work for engineer.
It is also the duty of administrator to take a glance at adding the new user information,
computers information and engineer information. Administrator also maintains the database of
the supplier who supplies machines to organization and contract information. Administrator
also maintains report of activities which are performed by him and team of engineers.
On the whole by providing the proposed system to client we make sure that there will a
centralized control for administrator, more user friendly, efficient usage of the technical skill
and usage of new technology available.

2. NISHA
EXISTING SYSTEM
The use of interconnected shared peripherals in a network has become a norm in all
organizations ,especially in huge organizations where the number of employees who use these
shared peripherals is quite large allocation of these peripherals and subsequent tracking and
troubleshooting management becomes a complicated and inefficient .
In organization where timelines play a very vital role , immediate handling of all trouble
shooting becomes essential. A physical communication of this problems rather becomes too
time consuming and is prone to be inefficient. There by having an management system which
allows centralized control and management becomes rather essential.
PROPOSED SYSTEM:
In the proposed system we are implementing online complaint posting and checking the status
of the complaint, which was posted by user (i.e. any of the staff in an organization). In this
system each user is provided with unique login ID. Each user makes a login using his ID if any
complaints are there to be made regarding computer peripherals.
On the whole by providing the proposed system to client we make sure that there will a
centralized control for administrator, more user friendly, efficient usage of the technical skill
and usage of new technology available.

3. NISHA
MODULE DESCRIPTION
ADMINISTRATOR MODULE
 Login
 Add/Update/Delete Employee Details
 Add/Update/Delete System Details
 Add/Update/Delete Engineers Details
 Manage Complaint Form
 View Complaint Details
 Assign Complaint To Engineers
 View Complaint Status
 View Report
USER MODULE
 Login
 View/Update Profile Details
 Add Complaint
 View Complaint Status
 View Report
 Change Password
Engineer’s modules
 Login
 View/Update Profile Details
 View Complaints
 View Work Assigned
 Send Report
 Change Password

4. NISHA
HARDWARE SPECIFICATION
CPU : Intel(R) Core
RAM : Minimum of 2GB RAM
Monitor : 15” Color Monitor
Keyboard: 108 Multi keys
Mouse : Optical mouse
SOFTWARE SPECIFICATION
Operating System : Windows XP
Web Designing : JavaScript, CSS.
Server Side Scripting : Apache Tomcat 6.0.26, Glass fish 3.0.1
Technology : JAVA/ J2EE (JDBC/ Servlet, JSP)
Front End : Java
Back End : My SQL 5.0
JAVA version : Jdk 1.6