The document describes a comprehensive business solution that includes a complaint management system, handling approximately 500 million USD in transactions for clients from SMEs to Fortune 500 companies. It emphasizes rapid deployment, cost-effectiveness, and flexibility to adapt to diverse industry needs, while offering features like real-time updates, accountability, and detailed analytics. The system aims to streamline operations, enhance customer feedback processes, and ensure efficient tracking and resolution of complaints.

1. An ‘integrated, collaborative business solution’ catering to all your
business needs and processes, accessible via a single browser window.
Complaint Management System

2. HIGHLIGHTS:
 Currently responsible for approx. 500 Million USD business
transactions
 Clients range from SME to Fortune 500 companies
 Deploys 3 times faster at 1/3rd of the cost
 Proven performer of varied industry verticals such as Tyre
manufacturing industry, Warehousing business, FMCG & Trading
industry to name a few.
 Critically acclaimed Best ERP solution
 Flexible and configurable by design application architecture,
enabling organizations to implement the ERP system to meet their
unique business process requirements
 Streamlines business operations, increases bottom-line profitability
to gain a strategic competitive advantage

3. INDUSTRY VERTICALS
Customized configurable modular solutions for all verticals

4. COMPLAINT MANAGEMENT SYSTEM
A simple, intuitive response mechanism to counter complaints, keep track of
scenarios and minimize response time with complete quality
Includes solutions such as,
 Streamline Complaint assignment and their escalations
 Validated and verified real time update of every case action
 Assured accountability through process driven system
 Decrease in process workflow time
 Easily integral with other ERP solutions through CSV
 In-depth reporting analysis for grievance control
 Case wise tracking of spare parts consumption

5. PROCESS FLOW

6. BENEFITS AND FEATURES
 Dynamic creation of customer & product master during complaint
registration
 Transparent resentment administration
 Configurable Escalation Matrix
 Cost effective with 100% suitability
 Guaranteed levels of service promise
 Minimum learning curve
 Structured information flow & analytics
 Case/complaint wise tracking of spare parts with price
 Real-time notification via mail, message and more
 Case traceability
 Non follow up of SLA, bad customer feedback escalates the request
 Status wise tracking of complaints

7. BI & ANALYTICS

8. THANK YOU FOR YOUR TIME..
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