Performance Management
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This training module teaches supervisors how to use Target Specific Management (TSM) to improve performance. TSM involves tracking Key Performance Indicators (KPIs), conducting root cause analysis to identify issues, and creating action plans to address problems. Supervisors learn to set incremental goals, communicate issues with employees, and follow through on action plans to drive continuous improvement.
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- 1. Performance Management New Hire Operations Training for Supervisors
- 11. KPIs: Introduction What gets measured, What does this proverb mean to you? gets fixed.
- 15. KPIs: Addline – Part 1, Addline KPIs Updated weekly Quarterly roll up Year to date actual & plan % effective
- 17. KPIs: Addline – Part 1, Addline 2. Complete Horizontal scan to identify problem weeks. Here we see only one week meeting or exceeding plan. 1. Conduct a Vertical scan comparing YTD ACT vs YTD Goal. Identify any KPI below plan.
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