The document provides information about international trade and logistics:
- The US has its largest trading partners with Canada, China, Mexico, and Japan.
- DHL has a 41% share of the international air express market and services over 120,000 destinations in more than 225 countries.
- Restricted commodities for transport by DHL include alcoholic beverages, animal/plant products, antiques, drugs, and dry ice.
- Major DHL gateways and the regions they serve include JFK for Europe/Africa/Middle East, MIA for South America/Caribbean, and SFO for Asia Pacific.
Strategic Marketing in Aramex Company: A Case StudyAyat A. Saleh
The purpose of this case study is to provide an analysis for the strategic marketing development in Aramex Company using different marketing theories and concepts, and provide a set of recommendations for the future. The tools are: PEST analysis, Porter's Five Forces, Service Life Cycle, Ansoff's Matrix and BCG Matrix. This case study was submitted as a part of the 'Strategic Marketing' course in the University of Warwick, United Kingdom, 2015. For more details, you can check this blog post:
https://ayatsaleh.com/2017/01/02/strategic-marketing-development-for-a-product-and-or-a-portfolio-of-products-would-a-single-tool-be-enough/
Strategic Marketing in Aramex Company: A Case StudyAyat A. Saleh
The purpose of this case study is to provide an analysis for the strategic marketing development in Aramex Company using different marketing theories and concepts, and provide a set of recommendations for the future. The tools are: PEST analysis, Porter's Five Forces, Service Life Cycle, Ansoff's Matrix and BCG Matrix. This case study was submitted as a part of the 'Strategic Marketing' course in the University of Warwick, United Kingdom, 2015. For more details, you can check this blog post:
https://ayatsaleh.com/2017/01/02/strategic-marketing-development-for-a-product-and-or-a-portfolio-of-products-would-a-single-tool-be-enough/
Service Blueprint - Supply Chain Logistics DHLTushar G
Service design is a complex task that can benefit from a more flow charting known as service blueprinting.
Jane Kingman - Brundage (1989) developed an effective approach for blueprinting
http://www.dhlguide.co.uk
With one of the most advanced and stable economies in the world, Canada's financial system is well-regulated and robust. In fact, the World Economic Forum ranked it as the world’s most stable for the sixth consecutive year in 2013. Canada is poised for further growth and is actively building its global trade networks. The UK is Canada’s second-biggest trading partner.
You can find more information on trading with Canada at http://dhlguide.co.uk/export-to-canada/ or by calling DHL's business export advisors on 0844 248 0675.
Aéro Montréal, Quebec's aerospace cluster, is a strategic think tank created in 2006 that groups all the major decision makers in Quebec's aerospace sector, including companies, educational and research institutions, associations and unions.
Aéro Montréal's mission is to mobilize industry players around common goals and concerted actions to increase the cohesion and optimize competitiveness of Quebec’s aerospace cluster. It aims to foster the growth and expansion of the cluster to ensure that it may continue to create wealth for Montreal, Quebec and Canada. Over the years, Aéro Montréal adopted a strategic action plan that includes the creation of working groups. These working groups are dedicated to six areas of intervention, namely supply chain development, branding and promotion, innovation, human resources, defense and national security and commercialization and market development.
The US, and the State of New Hampshire, sent a delegation to the 4th edition of the Aerospace Innovation Forum, to explore their participation with the industry's global leaders and the latest developments in the lifecycle management of new aircraft platforms.
Social development club is a leading course content provider of India with a key focus on skilling courseware development. We deliver complete package required to deliver the Skill development program effectively. We develop NCVT and SSC aligned courses of all the domains and for all the schemes.
Contact: sdccourses@gmail.com, http://www.socialdevelopment.club
Global Delivery Direct, Inc. Company Profile Welcome.docxwhittemorelucilla
Global Delivery Direct, Inc.
Company Profile
Welcome to Global Delivery Direct!
The assessment projects for this class course will examine different facets of the
leadership of Global Delivery Direct, Inc. (GDD) and students will be exploring various
scenarios and providing analysis and recommendations from the perspective of a
leadership consultant. Each project has been carefully designed to provide students
with opportunities to demonstrate mastery of various leadership concepts which have
been presented in the classroom (both in the face-to- face and online discussions). The
projects focus on the following areas:
In project 1, students will demonstrate an understanding of the broad role of a leader
within an organization.
In project 2, students are expected to apply course concepts and materials to
provide real-world leadership skills with respect to personnel development.
In project 3, students will present their analysis and recommendations that
demonstrate their ability to create a report that examines ways a leader blends their
social architect role with soft skills and business acumen to fix the problems of a
failing business merger.
Global Delivery Direct, Inc.
History
Package
https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwjSp-Oe66jNAhWBOiYKHYERDqsQjRwIBw&url=https://www.spreadshirt.com/deliver%2Bt-shirts&bvm=bv.124272578,d.dmo&psig=AFQjCNH9vzxU8Qz2ThAANkOkhzkJzQGY6w&ust=1466038965682413
GDD is a medium sized global delivery organization that started in 1968 in Norfolk,
England when four classmates at the London School of Economics, Joseph Knoll
Windsor, Giles Hartford Weatherspoon, III, John Smyth Heathering, and (the American)
Andrew Rockfish banded together to make their fortune. The then very young men
found what they saw as a great opportunity in the decision of the Royal Air Force to
auction off retired war airplanes. Having met in the school flying club, the men decided
to invest together in the purchase of three retired British WWII cargo planes. The
partners repaired the planes with the help of a retired pilot friend. Repainted white, the
planes with their distinctive winged box design displayed on the tail engaged clientele
worldwide.
Starting small, the ex-pilots took jobs wherever they could find them using their parents’
military contacts to enlarge the business. Soon they had several regular customers,
Europe and America. As the company grew, the four pilots decided to expand from just
small parcels to a mail and document delivery service as well. They took the European
market by storm with their introduction of the 2-day turnaround from Britain to the US
East Coast. Encouraged by the growth, and anxious to return home, Andrew Rockfish
decided with the consent of the others to expand the service to America in the hopes
that it would draw a larger customer base from the new multi-national comp ...
Service Blueprint - Supply Chain Logistics DHLTushar G
Service design is a complex task that can benefit from a more flow charting known as service blueprinting.
Jane Kingman - Brundage (1989) developed an effective approach for blueprinting
http://www.dhlguide.co.uk
With one of the most advanced and stable economies in the world, Canada's financial system is well-regulated and robust. In fact, the World Economic Forum ranked it as the world’s most stable for the sixth consecutive year in 2013. Canada is poised for further growth and is actively building its global trade networks. The UK is Canada’s second-biggest trading partner.
You can find more information on trading with Canada at http://dhlguide.co.uk/export-to-canada/ or by calling DHL's business export advisors on 0844 248 0675.
Aéro Montréal, Quebec's aerospace cluster, is a strategic think tank created in 2006 that groups all the major decision makers in Quebec's aerospace sector, including companies, educational and research institutions, associations and unions.
Aéro Montréal's mission is to mobilize industry players around common goals and concerted actions to increase the cohesion and optimize competitiveness of Quebec’s aerospace cluster. It aims to foster the growth and expansion of the cluster to ensure that it may continue to create wealth for Montreal, Quebec and Canada. Over the years, Aéro Montréal adopted a strategic action plan that includes the creation of working groups. These working groups are dedicated to six areas of intervention, namely supply chain development, branding and promotion, innovation, human resources, defense and national security and commercialization and market development.
The US, and the State of New Hampshire, sent a delegation to the 4th edition of the Aerospace Innovation Forum, to explore their participation with the industry's global leaders and the latest developments in the lifecycle management of new aircraft platforms.
Social development club is a leading course content provider of India with a key focus on skilling courseware development. We deliver complete package required to deliver the Skill development program effectively. We develop NCVT and SSC aligned courses of all the domains and for all the schemes.
Contact: sdccourses@gmail.com, http://www.socialdevelopment.club
Global Delivery Direct, Inc. Company Profile Welcome.docxwhittemorelucilla
Global Delivery Direct, Inc.
Company Profile
Welcome to Global Delivery Direct!
The assessment projects for this class course will examine different facets of the
leadership of Global Delivery Direct, Inc. (GDD) and students will be exploring various
scenarios and providing analysis and recommendations from the perspective of a
leadership consultant. Each project has been carefully designed to provide students
with opportunities to demonstrate mastery of various leadership concepts which have
been presented in the classroom (both in the face-to- face and online discussions). The
projects focus on the following areas:
In project 1, students will demonstrate an understanding of the broad role of a leader
within an organization.
In project 2, students are expected to apply course concepts and materials to
provide real-world leadership skills with respect to personnel development.
In project 3, students will present their analysis and recommendations that
demonstrate their ability to create a report that examines ways a leader blends their
social architect role with soft skills and business acumen to fix the problems of a
failing business merger.
Global Delivery Direct, Inc.
History
Package
https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwjSp-Oe66jNAhWBOiYKHYERDqsQjRwIBw&url=https://www.spreadshirt.com/deliver%2Bt-shirts&bvm=bv.124272578,d.dmo&psig=AFQjCNH9vzxU8Qz2ThAANkOkhzkJzQGY6w&ust=1466038965682413
GDD is a medium sized global delivery organization that started in 1968 in Norfolk,
England when four classmates at the London School of Economics, Joseph Knoll
Windsor, Giles Hartford Weatherspoon, III, John Smyth Heathering, and (the American)
Andrew Rockfish banded together to make their fortune. The then very young men
found what they saw as a great opportunity in the decision of the Royal Air Force to
auction off retired war airplanes. Having met in the school flying club, the men decided
to invest together in the purchase of three retired British WWII cargo planes. The
partners repaired the planes with the help of a retired pilot friend. Repainted white, the
planes with their distinctive winged box design displayed on the tail engaged clientele
worldwide.
Starting small, the ex-pilots took jobs wherever they could find them using their parents’
military contacts to enlarge the business. Soon they had several regular customers,
Europe and America. As the company grew, the four pilots decided to expand from just
small parcels to a mail and document delivery service as well. They took the European
market by storm with their introduction of the 2-day turnaround from Britain to the US
East Coast. Encouraged by the growth, and anxious to return home, Andrew Rockfish
decided with the consent of the others to expand the service to America in the hopes
that it would draw a larger customer base from the new multi-national comp ...
Bangladesh is one of the top recipient countries of remittance. This report contains the remittance process maintained by DHLB. This report was a prepared to obtain a better picture of the remittance process that is maintained by a large MNC which are frequently using the existing procedure. DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL. DHL is present in over 220 countries and territories across the globe, making it the most international company in the world.
5. DHL Express Global Overview DHL is the world's largest and most experienced international air express network with service to 120,000 120,000 destinations in more than 225 countries and territories. #1 in Europe #1 in Asia Pacific #1 in Latin America #3 in North America
6.
7. Revenues $67.5B* $19.5B $36B Employees 500,000* 140,000 407,200 Vehicles 75,000 40,000 88,000 Aircraft 420 674 574 Hubs 36 10 14 Countries Served 225+ 225+ 200+ Annual Packages 1 billion 1 billion 3.6 billion Global Facts and Figures
8.
9.
10. Example of Document Shipments Documents Letters / Office Mail / Brochures Non Dutiable Artwork Annual Reports Books (for non commercial use) Calendars Catalogues Credit Cards (blanks / authorized) Diplomatic Mail – Government Business Film Invoices / Labels Plans Drawing / Architects Visa Applications Photographs What type of products are non dutiable and how will we know what is non dutiable? See Service Directory
11.
12. The DHL US Network A gateway is a port of entry into a country or exit out of a country. A hub is primarily a sort facility. A hub can also be a gateway. Name 3 of the five gateways and the areas of the world they feed packages to:
13. DHL Service Directory Exercise 1. Name four commodities that are restricted from transport on the DHL system. Alcoholic Beverages, Animal products and plants, Antiques or Fine Art, Collectible and/or irreplaceable items, Drugs and pharmaceutical products, Dry Ice, etc. Pg 13
14. DHL Service Directory Exercise 2. List all the countries that begin with the letter “K” where DDP (Delivery Duty Paid) shipments may be sent. Kenya, Korea (Republic of), Kuwait. Deliver Duty Paid: all charges, including duty are paid by the shipper. Pg 12
15. DHL Service Directory Exercise 3. What service should a customer use to send 10 annual reports from Chicago to Kolkata (Calcutta)? WPX (Because it is over 5 pieces. If it were 5 pieces or less, it could travel as IDOC). Pg 23 / 538
16. DHL Service Directory Exercise 4. Industrial equipment worth $1,500 are being sent from Dallas to Mexico. What types of delays might be expected? NOM required if for resale, delays of 2-5 days can be expected because of the value of the shipment. Also, an import license is required and all duties, taxes and brokerage fees must be paid for by recipient or shipper before clearance and deliver. Formal clearance. (Pg 727)
17. DHL Service Directory Exercise 5. What documentation would be needed to send a one pound shipment of cotton seed to Macedonia? Certificate of Origin and Sanitary Certificate. Only acceptable for companies registered for such business activity. (Pg 705)
18. DHL Service Directory Exercise 6. What is the destination code for Balad? XQC Pg 1536
19. DHL Service Directory Exercise 7. On what days in November will banks and government offices be closed in Panama? Public holidays are November 3, 4, 5 ,10, 28 Pg 830
Say - Introduce yourself and your role to DHL ASK- How many of you have had experience with an international DHL shipment (sold this service already) or have you heard any jargon in reference to DHL? Listen – to responses congratulate anyone who has recently brought on international business and capture any jargon / struggles re international. Explain that it is your goal to provide them with an introduction to DHL that will allow them to go out and bring on international shipments. - Ask them how much revenue that they make from an average DOM shipment and what they believe the revenue is for an international shipment. Quote the figures of 80.00 for a WPX shipment 120.00 for IMP
Time: 3 min. Discuss above slide
Time: 3 min. Discuss above slide
Time: 3 min. Discuss above slide
Time: 3 min. Discuss our marketplace in the world
Time: 3 min. Discuss Market share worldwide
Time: 3 min. Ask do the revenue figures surprise anyone or the number of employees – bear in mind that these figures from the competitors include UPS / FEDEX domestic which really bumps up their figures.
Time: 3 min. Ask what types of industries have a need for a shipping solutions – who are our top customers Discuss how they use DHL as we offer them the solutions to move their shipments from A-B as quickly as possible with our world wide network. Transition to next slide - Lets look at the solutions (products) we have in place that enable these international movements
Time: 3 min. Read through the slide Ask them what is duty and who imposes it and why (protect economy / industries, make money, protect the people of that country) before starting the explanation.
Time: 3 min. Ask the question and see what type of responses that you get back – give them a few minutes to note their answers down. Sometimes samples come up Bring up the list (US non dutiable items – service directory). Hold up the service directory and advise that it this tool that will clearly demonstrate what is non dutiable / dutiable. Advice that above certain weights countries may class documentation as dutiable (remember countries make money from this and protect their industries – so if they make paper they may not want it imported). Ask them what companies they should target for this solution (product) Finance / publishing / research/ Insurance / head offices – intercompany mail. Ask them what paperwork do you need to send a non dutiable item – just an AWB (hold it up and describe it as shipping label)
Time: 3 min. We have discussed non dutiable is sent as IDOCs therefore dutiable must go on another service – Worldwide Priority Express. When a shipment travels as dutiable we need to supply more information re this shipment. Ask them what each countries charges = DUTY and ask do they know how countries decide what duty to charge (value / contents – does that country make that product). Customers need to supply more info to enable customs to have a clear understanding of the value, contents and country of manufacture of the shipment this is done via the customs invoice (later on today we will look at the detail that needs to be contained on a customs invoice) In some cases other/further documentation is required – ask for an example (e.g. sanitary certificate)
Time: 3 min. How does DHL move shipments around the globe – ASK does anyone know how many DHL entry / exit points out of the country that we have in America and where are they located in the USA. Discuss the main routings that these exit points take into other countries. Explain the differences between a gateway / hub
Instructor Note: Review each question by first asking for a volunteer to answer, then click to show correct answer. Q1/05 Page Number: 13
Instructor Note: Review each question by first asking for a volunteer to answer, then click to show correct answer. Q1/05 Page Number: 12
Instructor Note: Review each question by first asking for a volunteer to answer, then click to show correct answer. Q1/05 Page Number: 23, then 537
Instructor Note: Review each question by first asking for a volunteer to answer, then click to show correct answer. Q1/05 Page Number: 729 Follow up with additional explanation as necessary. Additional Explanation Value Note: This section provides information on country value limits and their impacts on transit time, documentation and/or service. If a shipment is over the value limit for the country, it will travel as door-to-door non-compliant and will therefore require an additional 3-5 days transit time. Door to Airport service is available only upon customer request.
Instructor Note: Review each question by first asking for a volunteer to answer, then click to show correct answer. Q1/05 Page Number: 707 Follow up with additional explanation as necessary. Additional Explanation Special documentation requirements are found in the Value Notes, WPX footnotes and sometimes Operations Notes. Connie – did not see the following… the WPX weight restriction, if this shipment were under 200 grams, no certificate would be necessary.
Instructor Note: Review each question by first asking for a volunteer to answer, then click to show correct answer. Q1/05 Page Number: 1535
Instructor Note: Review each question by first asking for a volunteer to answer, then click to show correct answer. Follow up with additional explanation as necessary.
Conclude with: “Before we move to Same Day, what questions do you have about International products?” and address.