PDS helps organizations improve delivery of business process resources to stakeholders responsible for decisions and process execution. Most stakeholders find it difficult to understand and use detailed process maps. We’ve developed a Web-based platform where detailed process maps are converted into a user-friendly, intuitive process delivery framework.

1. Overview Process Delivery Systems
And PDFramework
Process Delivery Systems
12655 N Central Expressway, Suite 330
Dallas, TX 75243
(972) 980-9041
980 9041
Email: info@processdeliverysystems.com
Web Site: www.processdeliverysystems.com

2. Process Delivery Systems
Professionals
 Process Management
 Certified Quality Management
 Certified Lean Six/Sigma Master Black Belts
 Process documentation, analysis and improvement
y p
 Performance measurement
 Project Management
 C tifi d P j t M
Certified Project Management P f
t Professionals
i l
 Strategic Alignment
 Certified Malcolm Baldrige and Texas Quality Examiners
g y
 Certified Organizational Management
 Strategic planning and alignment, Value Stream Mapping,
Statistical Process Control
 IT Audit, Certified Web Development
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3. Process Delivery Systems
y y
 PDFramework
 Service delivery framework
 Structures content makeup, relationships and delivery
 Bridges the g p between strategic p
g gap g planning & organizational
g g
execution
 Bridges the gap between process design and process execution
 Improves access, understanding
and execution of high-value
processes
 R d
Reduces l learning curves &
i
inefficiencies
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4. Technical Workflows
Pro’s
• Technical process developer’s resource
• Great for process definition, validation,
consensus and analysis
• F ilit t the identification of inefficient
Facilitates th id tifi ti f i ffi i t
and/or antiquated tasks
• Enables identification of optimal process
path and exception processes
Con’s
• Not very useful for the non-technical
p
process stakeholders
• Too detailed and extensive to help non-
technical stakeholder with process
execution
• P
Process symbolism f i to non-
b li foreign t
technical stakeholders that must execute
the processes
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5. User-oriented, Non-technical Workflows
U i t d N t h i l W kfl
Web-based, Customized
• Detailed technical workflows are segmented
into discrete units
• Traditional flowchart symbols replaced with
icons and pictures the non-technical
non technical
stakeholder quickly understands
• Web technology enables users easy
navigation with familiar point & click active
icons and pictures, b d
i d i t breadcrumbs and other
b d th
navigation tools common on the Internet
• Links to detailed step guidance, work
instructions, videos, training materials,
applications, web sites, etc.
• Provides only the amount of information
required for a particular process phase
• Increases comprehension speed reduces
speed,
learning curves and human errors
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6. Visually Connect Process &
Performance Management
• Improves ability to identify and
track process & project
performance against
organizational goals
• Provides real-time & static
dashboards
• Processes visually and
logically connected to
dashboards & scorecards
• C
Compare performance against
f i
internal & external standards
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7. Organization Strategic Alignment
Centralize, Align, and Link
• Mission, vision, and values
• Strategic planning processes
• Strategy goals objectives and
Strategy, goals,
governance
• Performance metrics
• Processes and catalogs
• Process improvement
methodologies
• Project portfolio management
• Project management
• Policies, information and reference
sources, terminology, detailed and
user-friendly process maps
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8. Customized Operational Models
The Model is the Application
• Accessible in the normal course of business
• Tailored to the needs of the organization
• Process support resources are available at
the users’ fingertips
• All elements and workflows are
customizable to the customer’s standards
• Existing customer-designed workflows can
be incorporated into PDFramework
• New workflows can be created from scratch
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9. Ce t a ed ocess esou ce epos to y
Centralized Process Resource Repository
Online Process Library
• Process workflows
• Detailed and segmented user
workflows
• Policies
• Templates
• Learning resources
• Business processes catalogs
• Improves control and
administration of company
process assets
• Residing on the company’s
Intranet or Internet improves
distribution and access
g
management
• Replaces hard-copy manuals and
reduces exhaustive file searches
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10. PDFramework Applies to All Industries
Industry Application
• Healthcare
• Finance
• Manufacturing
• C
Construction
t ti
• Supply Chain/Logistics
• Education
• P bli S t
Public Sector
• Transportation
• Professional Services
• Information Technology
• Emergency Management
• Any industry where process
management a d
a age e t and
performance measurement
are important
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11. Let s
Let’s Talk!
For an Online or Onsite Discussion
Process Delivery Systems
12655 N C
Central Expressway, S
Suite 330
Dallas, TX 75243
(972) 980-9041
info@processdeliverysystems.com
www.processdeliverysystems.com
Henry Draughon: hdraughon@processdeliverysystems.com
Fred Taylor: ftaylor@processdeliverysystems.com
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