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Documenting Business Processes
The document discusses documenting business processes online using a single tool. It describes how previously processes were documented using Visio and Word separately, but now a single tool called Enterprise Architect is used. The new process allows modeling processes graphically and generating reports from the same tool and centralized repository. Adopting a business process management tool required re-educating analysts to think structurally with new modeling concepts.
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Documenting Business Processes
- 1. Documenting Business Processes Online using One Tool Dr. Jackie Damrau, STC Fellow Rachel Houghton, STC Sr. Member
- 2. What are BusinessProcesses? Source: http://www.sparxsystems.com.au/downloads/whitepapers/The_Business_Process_Model.pdf
- 3. In one word… BusinessProcess Modeling Analyst 3
- 4. BPM Knowledge Areas Source:http://www.abpmp.org/displaycommon.cfm?an=1&subarticlenbr=216 4
- 5. Old Process: Visioand Word
- 6. New Process: OneTool, One Repository • Model processes graphically • Web portal that provides • Add detail to each object “Read”-only view using attribute fields • View processes and • Generate report directly generate reports from one from the graphical process tool
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- 8. Difficulty Level andOur Resolution • Learning a BPM tool is not easy – Structured modeling (ARIS) vs. unstructured modeling (Visio without plug-ins that now provide a structured modeling approach) • Re-educating analysts to think structurally with new modeling concepts took a while • Yet, one repository-one tool has made the difference
- 9. Other BPM ToolSuites Gartner Position Vendor Application Leader IDS Scheer ARIS, ARIS for SAP IBM System Architect Metastorm Metastorm BPM, Metastorm ProVision Mega Mega Modeling Suite iGrafx FlowCharter 2009 Microsoft Visio Visionaries Lombardi IBM BPM Blueprint Nimbus Partners Nimbus Control Niche Players Savvion Progress® Savvion BusinessManager QPR Software QPR ProcessGuide TIBCO Software TIBCO Business Studio BusinessGenetics xBML W5 Sparx Systems Enterprise Architect Challengers Casewise Corporate Modeler Suite Salamander MooD Business Architect, MooD Active Technologies Enterprise 9
- 10. Enhance Your Skills… Degrees Professional Associations • Kelley School of Business • Association of Business – BS, Business – Information & Process Management Process Management Major Professionals (ABPMP) • Widener University • International Institute of – MS, Business Process Business Analysis (IIBA) Innovation • BPM Institute.org Certifications • Boston University • bpmessentials.com • University Alliance • Univ. of California – Irvine • Univ. of Illinois – Springfield • Univ. of North Carolina – Charlotte • Univ. of San Francisco • Villanova University • Widener University 10
- 11. How Sage CREDocuments Business Processes • The Sage CRE Process Model is an iterative process that applies to all product lines and drives towards a consistent application of this framework across the organization. • The Process Model has examples of best practices, so any documents that spread process knowledge and information are useful.
- 12. Why it’s importantto have process model • The goal is to create a well understood, agreed upon, process that: – promotes problem/issue identification up front – minimizes the chance of re-work – establishes expectations for required deliverables and their quality – creates consistency in what we measure and how we evaluate a project’s status and success – provides a basis from which we can learn from each other – improves the process in a continuous fashion
- 13. How employees contribute Atthe bottom of the Process Model page, there is a link to submit ideas (example artifacts, best practices, clarifying definitions, etc) to be reviewed.
- 14. Sections of ProcessModel
- 15. How it works •Once the submission is accepted, it is put in the appropriate folder: • Then hooked up via link to the Release Process Model document in Sharepoint.
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- 17. Other areas ofprocess model
Editor's Notes
- #5 Process modelingModeling & simulation, business/operational modeling, modeling end-to-end processes to task level models, simulation/optimizing, activity-based costing simulation, BPMN, event driven modelsProcess analysisBusiness & process analysis techniques, applied & descriptive statistics, assessment methods (BPM maturity assessment, support analysis, skill sets, change management)Process designOperational design, design principles, process techniques & methods, process design driversProcess performance managementMonitoring-controlling-refining processes, KPIs, metrics, performance mapping, data warehousing, business analysis & intelligenceProcess transformationEnterprise process management, process portfolio, leading by metrics, sustaining BPM initiatives, engaging process owner for long-term, establishing process-oriented customer focus cases