1. Information Development Technology Project Management
• In-depth researcher •Printed circuit board software •Communicates well with writers and
•Understands the “big picture” •Storage appliance / applications cross-functional teams
•Develops easy-to-understand •Hardware reference designs •Defines strategy
documents from complex information •Cable services, data networking, and •Keeps team on track
•Proactive investigator of new tools and telecommunication •Thrives in a dynamic environment
media •Reporting and analysis software •Mentors team members
•Reporting and availability software •Uses MS Project for time management
Customer Focus Dee Dwyer Deliverables
•Created Design Topics for easier •User Manuals
access to product information •Quick Start Guides
•Engaged customers in evaluations of Technical Writer •Online Help Systems
documentation for quality •Multimedia Tutorials
improvement 781.545.3988 •Training Documents
•Developed troubleshooting •XML Topics
dee.dwyer@comcast.net
procedures to reduce customer calls
Recent Course Work Industry Experience Leadership
•Web Design with XHTML, HTML, and •Cadence Design Systems •Proven track record
CSS •Network Engines •Problem-solver
•Flash •Wind River •Set high standards
•Dreamweaver •GE Kaye Instruments •Inclusive, worked with global teams
•InDesign •Motorola •Managed projects and teams
•JavaScript •Digital Equipment Corporation •Instructed/mentored students
•SQL Querying •St. Mary’s School

2. Principal Technical
Writer/Project Leader
At Cadence Design Systems, developed task-based online documentation for PCB
placement and routing solutions, wire bond tools, and product flow methodologies
 Analyzed customer issues and developed advanced wire bond topics to solve customer
problems.
 Created movies to teach customers how to use product features.
 Wrote a tutorial for new Allegro software users that streamlined their learning curve.
 Teamed with others in a cross-cultural product group to meet release deadlines on time.
 Developed and presented a prototype to customers to introduce XML topics and easy
navigation to product information within the online help.
 Created Design Topics for easy navigation to product information on the company web site.
 Improved quality by engaging customers in evaluations of documentation, movies, and
topics.

3. Principal Technical
Writer/Manager
At Network Engines, led a four-member team in the development of a documentation
set and online HTML help system that supported network administrators using server
applications. Developed the documentation strategy and assigned tasks for new
projects; assessed schedules and work on all projects; managed documentation
resources for effective use of writing / graphics on multiple hardware and software
platforms. Documented storage appliances and applications.
 Worked closely with engineers to develop product and design specifications
 Increased efficiency of writers by involving them early in the product cycle.
 Cross-trained team members on Bill of Materials’ processes for backup.
 Initiated peer-editing sessions and established documentation.
 Managed the Engineering Change Order (ECO) process for documentation packaging.
 Reduced turn-around time for printed manuals by dealing directly with vendors on print
issues.
 Built relationships with key managers, which increased cross-function communications.

4. Contract
Technical Writer
At Wind River Systems:
 Documented hardware reference designs.
 Documented software compilers.

5. Contract
Technical Writer
At GE Kaye Instruments:
 Wrote a user guide to describe a reporting and analysis tool used by pharmaceutical
companies in stability, environmental, and facility monitoring applications.

6. Principal Technical
Writer/Project Leader
At Motorola, developed and implemented documentation strategy for Motorola's start-
up cable division supporting products that deliver digital video, analog video, high-
speed data, and IP Telephony services over cable. Wrote Installation Guides, User
Guides, and Operations manuals.
 Improved engineers’ effectiveness in providing information for Technical Publications and
other support groups by developing a specification template for their use.
 Designed the interface for the Cable Data Products CD; tested and evaluated the interface
with network administrator customers to ensure product ease-of-use.
 Eliminated training manuals and saved money by collaborating with Educational Services to
design, develop, and produce computer-based training and one set of product
documentation.
 Developed and documented troubleshooting techniques with Service Engineers which
reduced the number of Customer Service calls.
 Used the Information Mapping technique to improve the presentation and navigation of
legacy data networking, telecommunication documentation.

7. Senior
Technical Writer
At Digital Equipment Corporation:
 Developed documentation to support a performance characterization environment.
 Documented monitoring and availability tools, including a critical process monitoring and
analysis tool.

8. Middle /Junior High School
Teacher
Instructed:
 Middle-school students in Social Studies and Science.
 Junior high students in Language Arts, French, and Science.