Sam Travis has over 30 years of experience in banking including roles as a universal banker, teller, client executive, and customer service manager. She currently works at Providence Bank providing exceptional customer service and managing accounts. Previously she held banking roles at St. John Bank and Trust and Magna Bank where she opened and managed customer accounts, provided loans, and ensured daily operations ran smoothly. She has a track record of achieving sales goals and taking on additional responsibilities.

1. 717 Autumn Valley Dr., Ofallon, MO 63366 Cell: 636-696-9349 samtravis1969@yahoo.com
Areas of Expertise
Professional Experience
Providence Bank, Lake St. Louis, MO 2009 – Present
Universal Banker II/Pals Ambassador (2014 – Present)
Provide exceptional customer service while opening and managing customer accounts and portfolios.
Order funds by tracking cash needs on a daily basis. Provide notary services, open and close the bank.
Handle daily reports and monthly and quarterly audits.
Lead Teller/Personal Banker (2009 – 2014)
Provide exceptional customer service, handle daily reports and monthly and quarterly audits, serve as a
notary, and scan and balance work daily.
St. John Bank and Trust, St. Peters, MO 1998 - 1999
Client Executive
Performed all duties necessary to operate a financial institution, including opening and closing the
branch, opening and managing customer accounts, initiating and closing client loans, providing notary
services, interviewing and training new employees, and providing customer service, clerical services,
and teller duties.
Magna Bank, O’Fallon, MO 1990 - 1998
Client Executive
Performed all duties of operating a successful financial institution, including opening and closing of the
branch office, opening and maintaining customer accounts, initiating and closing client loans,
managing portfolios for major clients, and providing exceptional customer service, clerical, and teller
duties as needed. Ensured the vault, ATM, and safe deposit box were balanced. Interviewed and
trained new employees.
 Achieved Top Sales position in the Midwest region for 8 years in a row
 Assumed managerial responsibilities as needed
 Took over Teller Supervisor duties as needed
Roosevelt Savings Bank, Chesterfield, MO 1989 - 1990
Teller
Provided customer service, clerical, and teller duties. Opened, closed, and maintained customer
accounts.
Education & Volunteer Work
Habitat for Humanity, St. Charles, MO 2009 & 2014
Food Pantry, St. Charles, MO 2012 - 2014
Diploma, Hannibal Senior High School
Ambitious customer service professional with exceptional interpersonal skills. Utilizes problem solving and
decision making skills to handle a high volume of customer concerns in a fast-paced environment while
maintaining high levels of client service. Quick to learn and skilled at listening, negotiating, and
communicating with clients as well as collaborating with all levels of management. Motivated to work
independently or as part of a team. Consistently recognized by customers for excellent customer
service above and beyond the line of duty.
Samantha Travis
 Cash Management
 Client Services
 Negotiations
 Portfolio Management
 Customer Satisfaction
 Daily Reporting
 Clerical & Teller Duties
 Microsoft Excel & Word
 Account Retention
 Audits
 Employee Training
 Public Relations
Customer Service Manager