Syed Ahsan-CV
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Syed Ahsan has over 5 years of experience in customer service, operations, and leadership roles. He has a B.Com degree from Osmania University in Hyderabad, India. Currently, he works as a customer service and retail executive at Etisalat in the UAE, where he delivers quality service to customers and resolves queries. Previously, he worked as a customer service executive at Bank of America in India and as a supervisor at Samsonite in India, where he gained experience in customer relationship management, marketing, sales, and multi-cultural team management. He is skilled in areas such as project management, business development, and quality management.
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- 1. SYED AHSAN (Email:ahsansyed2005@gmail.com,Cell:+971509794898,AbuDhabi) 5 + years of experience Providing solutions, retailing, customer service, operations & leadership Career Highlight: An accomplishment oriented customer service requests with solid expertise in a variety of accounts operations platforms encompassing e-commerce, recording of transactions, enhancing quality, Content management, data uploads, interactive websites, search engine optimization utilizing state of applications to assist the consumers accurately highly experienced in the areas of process development. marketing and sales of products and services, management, system analyst and client relationship management. Education Qualification: B.com Graduate. Awarded By: Osmania University Hyderabad, India. (2008-2011) Work Experience: (Etisalat)UAE Currently working for etisalat as a customer service and retail executive Roles and Responsibilities: Efficientand timely delivery of services to customers as wellas effectiveresolution of queries & offer various investment products in line with wealth management strategies for clients. Expertise in client networking & customer relationship management and contributing towards improved financial performance, heightened productivity and enhanced internal controls. Following up the requests of customers to maintain the quality and accuracy of service. Informing existing and new customers about the launch of new products and services. Successfully managed and grew multiple business accounts by cross selling. (Bank of America) India Worked for Bank of America as a customer service executive from (2011 to 2013) Roles and Responsibilities:
- 2. Successfully established a strong customer service for the customers based in U.S.A, and have been able to maintain a healthy relationship based upon trust coupled with exceptional quality of service. Enrolling customers for banking current and savings accounts. Creating online access for the customers to use online banking. Creating business accounts for the companies. Resetting of revoked accounts business and personal. (Samsonite) India Worked for Samsonite as a supervisor (2008 to 2011) Roles and Responsibilities: Maintaining storage of products according to the market demand Supervised a staff to maintain the quality of customer assistance Building and maintaining healthy business relations with clients, liaising & negotiating with Customers for getting best Price and acquisition of new customer. Framing & analyzing the pricing policy of the company for different products, offering etc. Innovating marketing strategies to increase sales Skills and Expertise: Project Management Business Development System Analyst Maintaining of Quality Service Multi Tasking Enhancing Service Team Quality Management Marketing and Sales Luggage Products Customer Relationship Management Financial Transactions & Banking Multi cultural Team Management Technical Forte: MS Office English Typing 35 Wpm Operating of Applications Operating Systems Personal Profile: Date of Birth: 01 December 1990 Languages Known: English, Hindi, Urdu and Telegu Nationality: Indian Marital Status: Single Passport No: L4714841 I declare that all the information stated above is true to the best of my Knowledge (Syed Ahsan)