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563396_sharon_turkelson
- 1. SHARON TURKELSON 2702 OLD POINT DRIVE HENRICO, VA 23233 (804) 307-‐6767 email: Sharontropics@hotmail.com Objective: To obtain a position in the travel industry utilizing my exceptional organizational, customer service, and problem-‐solving skills to meet corporate objectives Work History: Allianz Global Assistance, Assistance Coordinator I, Richmond, VA February 2014 -‐ Present Nordstrom, retail women's shoe sales specialist, Richmond, VA February 2012 -‐ February 2014 Saxon Shoes, women's and men’s shoe sales associate, Richmond, VA 2010 -‐ 2012 Travel Leaders: Owner, manager, and agent, Richmond, VA 1985 -‐ 2010 Management Skills: • Managed all aspects of a travel business, including research, reservations, group hotel and cruise line negotiations, and negotiations with destination management companies • Directed tour programs and groups ranging from 25 to 160 travelers, from planning through conclusion of the excursion, including escorting these groups throughout the United States and the Caribbean • Contracted exclusively to provide corporate travel arrangements for major furniture retail company for fifteen years • Designed training programs for new employees to maximize productivity and cost effectiveness, enabling employees to reach obtainable goals. Technical Skills: • PeopleSoft MS Word, Outlook, and Publisher • PC, calculator, cash register, Mobile POS • Mastered IT systems ad software associated with ordering, sales, and inventory management • Performed inventory operations including planning, order, and stocking/restocking retail items Administrative Skills: • Maintained and updated monthly reports, reconciling all entries against bank statements • Initiated and transcribed confidential correspondence for travelers • Organized and maintained confidential files • Coordinated travel and conferences. • Processed invoices for payment and tracked expenditures/monies received Customer Service/Retail Sales Skills: • Expertly managed merchandise inventories and stock organization to deliver exceptional support in the Nordstrom Five Star Customer Service Code • Top performing sales associate, achieving sales of over $700,000 during tenure at Saxon Shoes • Consistent top performing sales associate in the highly competitive environment at Nordstrom, solely commission-‐based • Consistently meets corporate standards and incentive goals in current position. Travel Experience: • Extensive travel through the United States (including Alaska and Hawaii), Caribbean, Europe, South Pacific, and South America • Multiple cruises in the Caribbean, as well as Mediterranean, South Pacific, and Galapagos Islands