Jazmin De La Rosa has over 15 years of experience in management, training, and customer service in the travel call center industry. She has strong leadership skills in supervision, project management, and training. She is dedicated, a quick learner, and self-starter. She is fluent in both English and Spanish in writing and verbally. Her professional experience includes supervising staff at an international call center where she hired, trained, and motivated employees. She also has experience in customer service, reservations, and translation.

1. Jazmin De La Rosa
12232 E. Arkansas Place Aurora, CO 80012
Phone: 720-422-7231• E-mail: lerjazki@hotmail.com
Professional Strengths
• More than 15 years of combined experience in management, training and customer service in a
travel Call Center industry.
• Leadership skills in supervision, project management and enrichment training.
• Dedicated, quick learner, self starter
• Extensive experience in translating Spanish to English via written or verbal.
• Well versed in computer, people and detail-oriented skills
o Microsoft® Office Suite – Word and Excel
Professional Qualifications
• Management
o Supervised staff of an International Call Center.
o Hired, trained, supervised and motivated staff members.
o Scheduled calendar events for Staff and made changes accordingly.
o Maintained staff attendance, delivered call monitors by tape or side by side with
employees for quality control.
• Customer Service
o Customer service and data entry for external customers at an International Call Center.
o Developed and implemented customer service and customer satisfaction processes.
o Led operation as subject matter expert in receiving inbound sales calls for hotel and tour
reservations for guests.
o Managed all incoming fax, internet and e-mail reservation requests.
o Provided Help Desk expertise to reservation agents on inquiries for clarification, issues,
escalation calls and acted as supervisor on duty when supervisors were not available.
o Translated and composed employee manuals from English to Spanish for corporate
documentation.
o Used industry knowledge to research and coordinate resolutions for customers and
provide correspondence to customers in written form and via telephone.
.
Professional Experience
• Xanterra Parks & Resorts – Greenwood Village, CO 1995 – Present
o Reservation Supervisor
o Lead Agent
o Master Agent
o Reservation
Education:
Colorado Technical University – Science and Business Administration 2013 – present
Pickens Tech - Certificate in Travel Tourism and hospitality 1994 - 1995
1st
Language – Spanish
2nd Language - English
Page 1 of 2