This document is a resume for Mandeep. It lists his contact information, objective, education history, and work experience. For work experience, it describes his roles and responsibilities as a Team Leader at ACS International BPO in New Delhi, an Agent for text support sales at Prime Tech Solutions International BPO in Gurgaon, an Agent for sales of dish network/cable connection at OPK Services International BPO in Ludhiana, and as a Store Keeper at Holiday Inn Resort Krabi Aonang in Thailand. It also lists his achievements, computer skills, and personal details.

1. Mandeep
601, Floor- 6th Al Maha Tower B, Al bharsha-1 Dubai.
Phone no : +971 54 4241597 Email Id –jone.7307@gmail.com
Objective:
“Seeking a position in a high caliber organization that will enable me to make use of my
education, skills, and to gain additional on job experience to meet the qualification for
management responsibilities as I have the potential, personal qualities, enthusiasm, ambition,
creativity and innovations”.
ACADEMIC & PROFESSIONAL EDUCATION
Degree / Certificate University / Board
Diploma(Mechanical) Indian Institute of Aeronautics New Delhi
Plus Two (Science-Non Medical)
Himachal Pradesh Board of school Education.
Dharmshala.
Matric
Himachal Pradesh Board of school Education.
Dharmshala.
PROFESSIONALEXPERIENCE
o ACS (Advance Cash Services) International BPO New Delhi India
Job Title TL (Team Leader)
Duration April2012ToNovember 2014.
AREAS OF RESPONSIBILITIES
Manage my teamandteamwork.
(1) Check the attendance of my team members and responsibly of their leaves.
(2) Check the output of individual member of the team and pass it to my manager.
(3) Responsibly of all data of the BPO which distributed to my team for the output.
(4) Complete the target of the team for the good incentives.
(5) Take interview for new recruitment in the team.
(6) Build confidence in the team members for better collection and good incentives.

2. (7) Provide complete knowledge of the process for the new joining.
(8) Check work of other teams in the absence of their TL.
Month End work
(1) Make a complete report of the team.
(2) Calculate incentives of every member of the team.
(3) Build their confidence for the next month.
PROFESSIONALEXPERIENCE
o Prime Tech. Solutions International BPO Gurgaon, NCR New Delhi India
Job Title Agent for text support sales
Duration February 2015 ToSeptember 2015
AREAS OF RESPONSIBILITIES
 Calling in USA for fixing their computers online.
 Sale the software of text support while fixing the computers.
 Provide a complete backup of the sold software for the trust of customer.
 Provide complete knowledge of operating system online.
 Satisfy the customer with the problems so that we can convert that call into
sale.
 After thesaletransferthecallto technicaldepartmentforfixing the computer.
o OPK Services International BPO Ludhiana Punjab India
Job Title Agent for sales of dish network /cable connectionUSA
Duration October 2015 ToFebruary 2016
AREAS OF RESPONSIBILITIES
 When get call fromcustomer give them complete knowledgeabout the dish
network/cable connection in USA.
 Make surethat customer will ready for the dish network so that we can
earn good incentives.
 Get their Social Security Number and qualify them for the packages of the
dish network.
 Get their Credit/debit card information over the phonefor the payment.
 Make a specific date in which customer will available at their home so that
we can send people on that date for the dish settlement.

3.  Give them complete backup for the signal and package.
o Holiday Inn Resort Krabi Aonang Thailand
Job Title Store Keeper
Duration May 20th
2016 to July 17th
2016
AREAS OF RESPONSIBILITIES
 Manage all material getting for the restaurantfromthe shops and big
bazaar.
 Requirement of the material for the restaurantevery day.
 Make a list of all wasted things in the store.
 Make surethat all material of the kitchen of the restaurantwill be fresh so
that we can store it for more time.
 Make a list of expenses in the store.
ACHIEVEMENTS / TRAINING
 Cleared examination of IELTS (InternationalEnglish LanguageTesting
System) in 2016.
 6 month training on bonanza aircraftfrom JRN Instituteof Technology New
Delhi 2011.
COMPUTER LITERACY
 Well versed on Microsoft Office, Excel, Internet and all basic knowledge of computer.
PERSONAL INFORMATION
 Father’s Name : Manohar Lal
 Date Of Birth : 14 September 1991
 Nationality : India
 Marital Status : Single
 Visa : Visit Visa
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