Maria Young is a bilingual professional with over 10 years of experience in tourism and hospitality. She has strong project management, customer service, and multicultural skills. Previously, she owned and managed several tourism businesses in Ecuador, including a travel agency and restaurant, where she developed marketing strategies, negotiated agreements, and managed employees. She now works as the Latin American Manager for Pacific365 in Bellevue, WA, developing travel packages for South America and utilizing various media for outreach.

1. MARIA R. YOUNG
(425) 918-2343
triguenita.com@gmail.com
PROFESSIONAL SUMMARY
A self-motivated and organized, bilingual professional with over 10 years’ experience in tourism and
hospitality, with strong background in multi-cultural services and excellent project management skills.
QUALIFICATIONS
 Operations
Management
 Project Management
 Establish and Meet
Sales Goals
 International Business
skills
 Bilingual in Spanish
and English
 Customer Service
 Team Building
 Leadership
 Marketing Strategy
Planning
 Procurement
 Outsourcing
 Cost Reduction
 Technical Writing
 Scheduling
 Budgeting
PROFESSIONAL EXPERIENCE
Owner/Latin American Manager
Pacific365, Bellevue, WA 2012 - 2014
 Established successful relationships with local business owners; negotiated contractual
agreements with key local influencers.
 Developed customer specific travel packages for tourists visiting South America.
 Developed marketing strategies to reach customers through technological and print media.
Owner/Manager
Mundo Ecuador, Guayaquil, Ecuador 2003 - 2008
 Founded travel agency which created personalized corporate and individual experiences for
travelers looking to explore Ecuador.
 Increased sales using knowledge of market and establishing positive customer relationships.
 Personalized travel packages based on demographic demands and customer specifications.
 Integrated organizational process changes with team of employees by coaching personal
effectiveness and strong customer service skills.
 Managed employees’ salaries, hiring, onsite and off site trainings.
 Identified and resolved customer issues.
 Prepared quality control reports.

2. Owner/Manager
Rio de la Plata Restaurant, Guayaquil, Ecuador 2000 - 2003
 Worked directly with staff to maintain a high standard of quality.
 Developed and implementedthe Marketing – Customer Retention Strategy.
 Adapted and improvised methods in order to form solid, functional teamwork in a successful
working environment.
EDUCATION
Microsoft Office Assistant Program June 2015
Bellevue College Bellevue, WA
Bachelor’s Degree in Hospitality and Tourism Management February, 2006
University of Guayaquil, Social Communication Facility Guayaquil, Ecuador
 Licensed Tourism and Hospitality Professional: Professional Travel and Tour Management
Certifications
 International business relationship between United States and Latin American Countries
 Factors Affecting Environment
 Strategic Direction of Staff
 Certificate in Tourism and Hospitality
 Professional Tourism Guide
 Airports: Security, monitoring domestic and international flights, strategies airports