This document is a resume for Norman R. Theoret, who has over 20 years of experience as a General Manager and Hospitality Consultant for hotels and resorts in Chicago, Illinois and Alberta, Canada. The resume outlines his proven ability to increase revenue and profits through developing staff and providing excellent guest experiences. It also lists his areas of expertise and work history managing multi-million dollar hotels and resorts, with demonstrated success improving financial and operational metrics at each property.