Robert Bertino has over 10 years of experience in customer service roles including as a Customer Care Representative at State Farm from 2014-2015 where he handled calls, upsold products, and tailored service. He has a Bachelor's degree in Psychology from the University of North Florida and volunteers providing humanitarian relief and counseling at-risk and troubled youth.

1. ROBERT BERTINO
11614 Flynn Rd, Jacksonville FL, 32223
(904) 305-5402
robertbertinojax@gmail.com
WORK HISTORY
2014-2015 Customer Care Representative, ​State Farm
∙ Handled incoming calls from existing or potential State Farm customers.
∙ Up selling features and promotional items.
∙ Tailored customer service experience.
∙ Database management.
2007-2008 Landscape Professional, ​Turner Turf
∙ Account and relationship management.
∙ Prospecting and hunter-type sales.
∙ Customer service.
2006-2007 New Sales Technician, ​Tools For A Time
∙ Sales.
∙ Customer service.
∙ Performed mechanical repairs and maintenance on landscaping equipment.
EDUCATION
2014 Bachelor of Arts in Psychology, ​University of North Florida
VOLUNTEER WORK
2015 Zambia, Africa
∙ Provided humanitarian relief to remote villages in rural Africa
2013
2012
Hubbard House
∙ Aided and mentored at risk youth
Impact House
∙ Provided counseling to troubled youth