SlideShare a Scribd company logo
Social Media, Wine and Context
What People Think I Do
What I Think I Do
What I Really Do
Take That NSA
Some hard hittin’
stats
• An average of 2.5 million organic conversations
about wine per day
• 450K new people talking about wine on social
media every month
• In the last 5 years we analyzed 1 Billion
conversations on social media and retained 60M
“quality” conversations
• Over 30 million people profiled that mentioned
wine 1x on SM
Turn Data Into Contextual Intelligence
• Interest Graph + Interaction Graph + Identity
Graph + Recency Graph + Commerce Graph +
User Context = True Customer Understanding
The Most Competitive Wine
Market in Human History
Great wine from EVERYWHERE
Great wine from EVERYWHERE
2002 Chaupi Estancia
Palomino Fino
Yaruqua, Ecuador
Telling the same story
44% of our
customers media
consumption is
digital.
2014 Federal Trade
Commission Report
– 7.9% of our
marketing dollars is
spent on digital.
An average winery gets 2 – 20
organic mentions per week
Over 80% of those go unanswered
A wine meme is like junk food, tastes good at the time but
it’s full of empty calories.
Why is this so hard
Why is this so hard
The Speed of Innovation
Stupid is Viral
Social Media is the thin connection with
customers between the strong ones.
Social is a public 1:1 two-way
conversation.
ROI
#proof
“An extra half-star on Yelp reduces reservation
availability by approximately 19 percentage
points.” - The Economic Journal, 5 October 2011
ROI
Wine
consumers
now self
identify
Our customer interactions are myopic
I am the sum of my parts
Foodspotting
Pmabray
Instagram
pmabray
Foursquare
Paul M.
Paul Mabray
Twitter
@pmabray
Facebook
Paul Mabray
Google +
pemabray
Texture aka Context is Everywhere
The customer is the
Search is the fiber that connects the
web . . . Doug Cook – Ablegrape.com
Service is the new pillar of marketing
The Steak Heard Around the World
The Steak Heard Around the World
Joshie the Giraffe
Joshie the Giraffe
The last fast-
talking speaker
already talked
about Joshie.
West Jet Christmas
West Jet Christmas
Old Spice
THANK YOU
paul@vintank.com
@pmabray

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