This document discusses the importance of social media and contextual data in understanding customers in the wine industry. Some key points: - There are over 2.5 million daily conversations about wine on social media with 450k new users monthly - Data from 1 billion past conversations can provide insights when analyzed alongside information like user interests, interactions, identity, commerce activity, and context - Digital media now accounts for 44% of customer media consumption, yet the wine industry only spends 7.9% of marketing dollars on digital - Most wineries only get 2-20 organic social media mentions per week and over 80% of those mentions go unanswered