Joseph A. Papalia, CCM professional resume.

1. Joseph A. Papalia, CCM
2140 Old Dominion Drive, Monroeville, PA 15146
Home: (412) 823-7224
Mobile: (412) 339-4787
jpapaliaz2z@gmail.com
PROFILE: I am a professional with over thirty years of management experience in the service industry.
I am dedicated to maintain and improve member/customer relations while delivering a high quality
product and service. I maintain employer, employee and customer confidentiality. I relish in the
challenges of future opportunities.
Professional Experience
Green Oaks Country Club
June 2016 to Present
Assistant General Manager
● Assisted General Manager in day to day operations
● Implement policies and rules set by the Board of Directors
● Managed Dining Room operations through Lunch and Dinner service
● Implemented all dinner and liquor specials into the POS system
● Coordinated liquor, wine, beer and beverage purchases for dining room and banquets
● Responsible for the inventory of all alcoholic and non-alcoholic beverages
● Input Accounts Receivable and Payable into the POS system
Edgewood Country Club
July 2014 to June 2016
General Manager/COO
● Manage daily operations for an 18 hole Donald Ross Golf Course, three Har Tru Tennis
Courts, three Paddle Courts, Swimming Pool and full service catering and dining facility
● Implement policies and rules set by the Board of Directors
● Work with the controller to manage the cash flow from operations, bringing the club out
of debt and reducing the credit line to 0
● Responsible for the implementation of a long range capital improvement plan
● Coordinated capital projects with vendors and clubhouse activities
● Developed operational budgets with revenues of $4.5 million and annual expenses of
$4.3 million
● Scheduled, supervised and coordinated a variety of banquet and club activities
● Entered into negotiations with different vendors, i.e., electric, gas, computer, phone, etc.,
with the ability to save money
● Controlled labor and expenses without compromising quality
St. Barnabas Communities
February 2012 to June 2014
General Manager

2. ● Implement policies and procedures set for by the Board of Trustees
● Control day to day operations for an independent living retirement community with 275
individual apartments, 172 carriage homes and 28 rental properties
● Oversee food and beverage operations for 4 communal dining areas and catered affairs
● Work with 6 directors and resident committees to assure the residents needs are satisfied with
professional integrity
● Work with various subcontractors to complete renovations and capital projects
● Develop the capital and operating budgets for the St. Barnabas Communities, with an annual
revenue of $12.5 million and annual expenses of $6.5 million
● Report on weekly activities to the President of the Communities
● Produce monthly, quarterly and annual reports
● Develop recommendations and suggestions for needed projects
Atria’s Restaurant & Tavern, Wexford, PA
2010 to 2011
General Manager
● Control daily operations
● Report nightly, weekly and monthly financials
● Accounts payable posting
Fox Chapel Golf Club, Pittsburgh, PA
2007 – 2010
General Manager
● Manage operations for an 18 hole Seth Raynor Golf Course, six Har Tru Tennis Courts,
four Paddle Courts, Trap Shooting Lodge, Swimming Pool and full service fine dining
facility
● Implement policies and rules set by the Board of Directors
● Developed an ongoing five year capital budget plan.
● Developed operational budgets for all committees
Fox Chapel Golf Club, Pittsburgh, PA
1994 - 2007
Clubhouse Manager
● Assisted General Manager in day to day operations
Valley Brook Country Club, McMurray, PA
1991 - 1994
Assistant Manager
Other Interests;
Family
Home projects
Golf