This document is a resume for Norma Mallory, who has over 15 years of experience managing payroll operations for large organizations. She is currently the Payroll Manager at Agendia, Inc., where she oversees all aspects of payroll processing for 125 employees. Prior to this role, she held payroll management positions at Clarient, GE Healthcare and Maxell Marine, Inc., leading payroll operations for over 550 employees in total. Her skills include expertise in payroll processes, financial record keeping, and process improvements. She is proficient in common payroll and accounting software.

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NORMA MALLORY
Lake Forest, California 92630
949-202-8046  normamallory@yahoo.com
QUALIFICATIONS PROFILE
Analytical and skilled Payroll Manager with a solid and progressive career leading payroll operations
for fast-paced, large-scale organizations.
 Expertise in managing all aspects of payroll processes to ensure optimal accuracy and
efficiency.
 Skilled in developing and maintaining comprehensive financial records to track and monitor
accounting progress.
 Adept at creating and implementing key process improvements to enhance teamwork,
efficiency and accuracy in all payroll operations.
 Excellent interpersonal skills and bi-lingual in English and Spanish.
 Technically savvy in all industry standard tools, including Great Plains, PayXpert, EZ-Labor,
MS Office Suite, SAP and 10-Key by touch.
PROFESSIONAL EXPERIENCE
AGENDIA,INC.,Irvine, California 8/2013 – Present
Payroll Manager
Manage all aspects of payroll operations for 125 employees, including bank account analysis,
garnishments, W-4, direct deposit, wage adjustments and retro calculation processes to ensure optimal
accuracy and accountability. Utilize ADP PayXpert system to upload and track bi-weekly timecards to
maintain updated records and financial accountability.
 Work closely with vendors and sales teams to track and monitor monthly billing
processes to ensure a high level of compliance with corporate best practices.
 Serve as a subject matter expert to support accounting teams with specialized projects.
CLARIENT,GE HEALTHCARE,Aliso Viejo, California 8/2004 – 1/2013
International Customer Client Advocate/Payroll Manager/
Accounts Payable Specialist, (10/2011 – 1/2013)
Coordinated with international clients to provide proactive information, updates and follow-ups to
prevent and resolve any service issues. Oversaw all key payroll operations to maintain a high level of
accuracy and efficiency aligned with corporate strategies and goals.
 Worked closely with clients to assist with communication regarding lab specimen
processes and results.

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 Tracked and monitored all client cases to ensure accurate receipt of specimens and
promptly advise patients’ of any additional information required for testing.
Payroll Manager/ADP Certified Payroll Specialist, 6/2005  9/2011
Led high-level payroll operations for more than 550 employees, accounting for approximately $4M on
a bi-weekly basis. Coordinated all time off information, detailed payroll reporting, commission
payouts, vacation accrual reports and comprehensive payroll records to maintain a high level of
accuracy and quality assurance. Oversaw all payroll process initiations across 26 states to ensure
streamlined processes.
 Successfully trained and mentored teams in the PayXpert and EZ Labor systems to
assist during a large-scale acquisition transition.
 Developed and implemented key process improvements to enhance payroll operations
and drive efficiency levels.
Accounts Payable Specialist, 8/2004  5/2005
Effectively oversaw all aspects of payroll operations for 400+ employees, including review and
approval of invoices, obtaining check signatures and authorizations, month-end closing and vendor
reconciliations. Maintained accurate tax records for timely 1099 and IRS reporting.
 Coordinated with vendors to respond to all inquiries, correct discrepancies and
prioritize invoice payments as needed.
MAXELL MARINE, INC.,Santa Ana, California 3/2002 – 8/2004
Accountant/Payroll Specialist
Managed key accounting functions, including accounts payable/receivable, collections and month-end
closing processes. Developed and maintained a detailed ledger system to track accounts, cash flow and
sales orders in an efficient and organized fashion.
 Assisted Accounting Manager with key payroll and accounting, including tax
preparations.
EDUCATIONAL BACKGROUND
Associate of Arts in Accounting
FULLERTON COLLEGE, BRANDMAN UNIVERSITY – Irvine, California
ADP Certified Payroll Specialist