This document is a resume for Shelly James outlining her qualifications, employment history, education, and special recognitions. She has over 10 years of experience in customer service and technical support roles related to software and healthcare IT. Her resume lists proficiencies in various programming languages, databases, and computer skills. Her employment history includes roles of increasing responsibility at Definitive Homecare Solutions from 2005-2013, where she provided technical support, managed staff, and served as a liaison between support and product development teams. She holds a Bachelor's degree in Computer Information Systems from Devry University.
The IT Support Specialist will be required to work under general direction with minimal supervision to deliver projects and tasks. This position will also provide second-tier managerial support for all unresolved issues generated by Help Desk clients and staff, as well as manage all computer terminals used by the Help Desk office. This includes researching, testing and deploying software updates and new applications needed for operations and various trainings.
info@globalb2bcontacts.com
http://www.globalb2bcontacts.com
https://globalb2bcontacts.com/Technology-email-lists.html
https://globalb2bcontacts.com/sub-industry-email-database.html
https://globalb2bcontacts.com/email-database.html
https://globalb2bcontacts.com/Healthcare-email-list.html
The IT Support Specialist will be required to work under general direction with minimal supervision to deliver projects and tasks. This position will also provide second-tier managerial support for all unresolved issues generated by Help Desk clients and staff, as well as manage all computer terminals used by the Help Desk office. info@globalb2bcontacts.com
http://www.globalb2bcontacts.com
https://globalb2bcontacts.com/Technology-email-lists.html
https://globalb2bcontacts.com/sub-industry-email-database.html
https://globalb2bcontacts.com/email-database.html
https://globalb2bcontacts.com/Healthcare-email-list.html
Following a gap up start tracking positive global cues, markets surrendered the early gains and edged lower as the session progressed on budget disappointments and F&O expiry. Nifty lost a ton to close below 5700. Sensex also thrashed by 291 points to close at CY2013's lowest level. Amid secular sell-offs, power sector suffered the heaviest blow as BSE Power crashed 4.29%.
Transforming your individuals, teams and organisations with the Insights Discovery Sales Effectiveness programmes. Help your sales people exceed their sales targets this year and onwards, revitalise sales teams and inspire individuals to a higher level of performance. We can we develop and deliver Sales Effectiveness solutions that directly meet your organisational needs and objectives. All our solutions are customised.
The IT Support Specialist will be required to work under general direction with minimal supervision to deliver projects and tasks. This position will also provide second-tier managerial support for all unresolved issues generated by Help Desk clients and staff, as well as manage all computer terminals used by the Help Desk office. This includes researching, testing and deploying software updates and new applications needed for operations and various trainings.
info@globalb2bcontacts.com
http://www.globalb2bcontacts.com
https://globalb2bcontacts.com/Technology-email-lists.html
https://globalb2bcontacts.com/sub-industry-email-database.html
https://globalb2bcontacts.com/email-database.html
https://globalb2bcontacts.com/Healthcare-email-list.html
The IT Support Specialist will be required to work under general direction with minimal supervision to deliver projects and tasks. This position will also provide second-tier managerial support for all unresolved issues generated by Help Desk clients and staff, as well as manage all computer terminals used by the Help Desk office. info@globalb2bcontacts.com
http://www.globalb2bcontacts.com
https://globalb2bcontacts.com/Technology-email-lists.html
https://globalb2bcontacts.com/sub-industry-email-database.html
https://globalb2bcontacts.com/email-database.html
https://globalb2bcontacts.com/Healthcare-email-list.html
Following a gap up start tracking positive global cues, markets surrendered the early gains and edged lower as the session progressed on budget disappointments and F&O expiry. Nifty lost a ton to close below 5700. Sensex also thrashed by 291 points to close at CY2013's lowest level. Amid secular sell-offs, power sector suffered the heaviest blow as BSE Power crashed 4.29%.
Transforming your individuals, teams and organisations with the Insights Discovery Sales Effectiveness programmes. Help your sales people exceed their sales targets this year and onwards, revitalise sales teams and inspire individuals to a higher level of performance. We can we develop and deliver Sales Effectiveness solutions that directly meet your organisational needs and objectives. All our solutions are customised.
Студенты придумали идею «ловушек» на территории, которые могут стать некими «точками отсчёта» для местных сельскохозяйственных производств и туристических маршрутов в природной среде.
Route optimization of community solid waste management in selected wards of b...eSAT Journals
Abstract Community solid waste management is an important issue in India due to the inherent challenge it is posing as urbanization is on the rise. Currently in India as well as in many urban cities and its activities the population growth has resulted in an increased community solid waste generation rate. Bangalore is the largest city and business capital of Karnataka state. The population of the city as per the 2011 census is 8,443,675 with the total number of houses 2,101,831 A part from infrastructural development going on for sustainable development MSW management should also be taken care off. In the present study community solid waste management collection, transportation and disposal cost plays an important role about 65-75% of total cost. Hence, in Bangalore city four wards were selected to study the community solid waste management system and also optimizations of routing system, collection procedure, transport and transfer activities. Geographical Information System is a device introduced to plan for waste management and also quickly implemented to overcome community solid waste management limitation. This paper attempts to analyze the existing status of transportation of location of municipal waste along with the various secondary routes followed for the solid waste collection of selected wards of Bangalore under BBMP. In the present study, using Arc GIS, a proper optimizing the waste transportation routes and segregation of waste for efficiency in distance travelled and time taken. The clusters are made by taking the time into account, which may be plus or minus the total working hours for the day. In addition, a simple optimal routing system is proposed to achieve the minimum cost/distance/time efficient collection and transport path for community solid waste management as well as social and environmental implications. Key words: community solid waste management, GIS, route optimization, transportation.
Thai education has generally concentrated on literacy and numerical skills, with little emphasis on new ideas and creativity skills. The Mechai Pattana School intends to change this situation for poor, rural students. www.mechaifoundation.org/school.asp
The school strives towards getting its pupils to perform at their full potential by focusing on developing the complete individual. The lessons at the school are focused on enabling students to analyze and create.
Keynote Case Study: Bridging the Functional Gap with Social Media at Harvard Business School
Presented by: Brian Kenny, Chief Marketing and Communications Officer, Harvard Business School
Silos are all too common in large complex organizations and Harvard Business School is no exception. So what can social media do to help knock down those artificial divides? How can tools that are designed to engage customers and provide external visibility improve internal communications and processes? As it turns out – employees are social too and social media has made it fun to connect across the functions. Brian will talk about how HBS has organized around social media platforms like Linked-in, Facebook and Twitter both to engage external audiences and to improve sales and customer service across the enterprise. Brian will also share Harvard Business School cases that demonstrate examples of how major organizations are integrating social throughout the enterprise.
www.bdionline.com
• Connecting to networks; and communicating clearly with Project Managers, IT Directors, Customers, other Site field service technicians, network staff and others that or involved in the Projects.
1. Shelly James
3742 Lone Mesa Dr. Las Vegas, NV 89147
(614) 746-1659 s_james0002@yahoo.com
QUALIFICATIONS
PROGRAMMING LANGUAGES: COMPUTER SKILLS:
• SQL / DATABASE STRUCTURE • Developed own home page
• Visual Basic 6.0 • Reformatted hard drives
• Microsoft Office Suite •Microsoft Outlook
•Citrix •SQL Server 2000/2005/2008
•JCL. C, C++, HTML, UNIX, MVS • Rebuilt system using Fdisk
• Java, Java Script • Installed hard drives, memory, CD/DVD
TRANSFERABLE SKILLS:
♦ Trouble Shooting Analytical methodology to problem solving
♦ Communicate well with diverse groups Imaginative approach to problem solving
♦ Exceptional customer relations Personnel administration
♦ At ease talking in front of a group or individual Settle customer disputes
♦ Provide daily one on one customer interaction Leadership abilities
♦ Attention to detail Grasp ideas and concepts quickly
♦ Comprehension of Healthcare Industry Hippa Regulations
♦ Call ticketing Remote assistance
EMPLOYMENT_______________________________________________________________
Wayne Dalton Mt. Hope, Ohio Present -2013
Customer Service Present -2013
Duties:
♦ Place orders for customers
♦ Quote product to customers
♦ Trouble shoot issues for customers in field
♦ Work with manufacturing to expedite product
♦ Work in a team environment to ensure adequate coverage of customers
♦ Act as a liaison between the customer and manufacturing
♦ Educate customers on new product and changes
♦ Assist in the training of new employees
Definitive Homecare Solutions Westerville, Ohio 2013 -2004
Customer Support Manager (Level III) 2013-2009
Duties:
♦ Educate new employees on software they will be supporting
♦ Instruct new employees on internal call ticketing tracking
♦ Train customers on software and explain how it works and why
♦ Create and administer trouble shooting tests
♦ Manage a staff of 16
♦ Comprehension of WAN/LAN environment
♦ Trouble shoot high level issues with the software
♦ Assist Level I and Level II techs with complex issues
♦ Support 24 assigned accounts (Platinum Customers)
♦ SQL queries to update/review data in database
♦ Sever move
♦ Publish application for use via Citrix
♦ Use GoToAssist to connect to customers computer
2. ♦ Take avg. 40 calls per day
♦ Use FoxFire Report Writer to access data in a format for customers to understand
♦ Trouble shoot network/connection issues with the SQL server
♦ Employee quality checks
♦ Review and duplicate issues to send to product development
♦ Q/A sections of the program pre beta release to customer
♦ Act as liaison between support and product development
♦ On-Site visits to customer to trouble shoot and train
♦ Conduct staff meetings
♦ Work open issues and “callback” queue
♦ Resolve customer concerns and complaints in a timely manner
Team Lead 2009-2008
Duties:
♦ Train new employees on software they will be supporting
♦ Train new employees on internal call ticketing tracking
♦ SQL queries to update/modify data
♦ Trouble shoot complex issues as needed
♦ Assist Level II and Level I tech to reach timely resolution to issues
♦ Q/A program as needed to ensure accuracy
♦ Report any found issues to product development
♦ Run Reports internally on metrics of department
♦ Produce new ways to motivate staff and reward them
♦ Meet with senior management to procure new ways to track metrics
♦ Conduct staff meetings
♦ Delegate certain responsibilities and tasks
♦ Work open issues and “callback” queue
♦ Resolve customer concerns and complaints in a timely manner
Level II 2008-2005
Duties:
♦ Teach Level I techs assigned the software they are supporting
♦ Assist assigned Level I techs in resolving customer issues
♦ Answer incoming calls – Call center took on average 200 calls a day
♦ Duplicate issues to send to product development
♦ Q/A as assigned the software to ensure accuracy and issue free
♦ Call tracking
♦ Offer ideas to owners and management on ways to improve processes
♦ Use of remote software for desktop support
♦ Application support and trouble shooting
♦ Work open issues and “callback” queue
♦ Emergency On-Call phone and support after hours
Level I 2005 -2005
Duties:
♦ Answer all incoming calls
♦ Trouble shoot issues with software
♦ Collaborate with assigned Level II for resolutions to issues
♦ Respond to customer concerns via calls/e-mail/chat
♦ Escalate issue that weren’t able to be resolved in a timely manner to higher level
♦ Resolve customer issues with software
♦ Work open issues and “callback” queue
♦ Use of WebEx to connect remotely to systems
Administrative Assistant 2005-2004
Duties:
3. ♦ Answer multi-line phone
♦ Route calls to appropriate tech and level
♦ Put calls in for “callback” when no tech was available
♦ Log e-mails and faxes for “callback”
EDUCATION
Devry University Columbus, Ohio Bachelors of Science in Computer Information Systems 06/2003
♦ 500 hours hands-on lab experience
♦ Worked 30-35 hours while carrying a full academic load
♦ attended classes year round
SPECIAL RECOGNITIONS_____________________________________________________
♦ Increased annual sales by 60% Increased employee productivity
♦ Awarded employee of the month for customer recognition Placed in top 20% in DECA competition
♦ Promoted to Asst. Manager at young age Placed 1st
in Toastmasters speech contest