Billy Mitchell has over 20 years of experience in retail operations, customer service, and technology roles. He is currently an Assistant Store Manager at Golfsmith International in Schaumburg, IL, where he manages store operations, employees, inventory, and customer service. Previously, he held roles in receiving, project management, and network administration. He has a proven track record of exceeding sales goals and audit scores. Mitchell is proficient in Microsoft Office, inventory systems, and customer relationship management tools.

1. Billy Mitchell
580 W. Berkley Lane
Hoffman Estates, IL. 60169
224.241.1301
59blues1@outlook.com
Employment History
 2015 -Current Golfsmith International Schaumburg, IL
Assistant Store Manager
 Provideexceptional customer service, maintain outstandingstandards, keepingcurrent on
vendor and merchandiseknowledge providingour customers with a unique and positivecustomer
experience.
 Manage employee performance in the shippingand receiving,apparel,cashier,consumables,
and tour shop departments in addition to ensuringa clean,well organized store floor to facilitate
and enhance the customer shoppingexperience.
 Develop, communicate and execute plans that maximize sales to meet or exceed goals and
objectives throughout the store in all departments.
 Analyze and providereporting for all key store metrics to monitor store sales goalsand
compliancestandards.
 Monitor and minimize shrink,expenses,and payroll while maintainingthe sales floor and
inventory stock levels, post signageper merchandisingguidelines,and properly merchandise
displays to brand presentation.
 Administer all visual merchandisingprograms,modules,and provide direction as dictated by the
Visual Merchandising and Store Operations departments by implementing floor moves,
merchandisingand display maintenance as needed.
 Lead a positivecustomer centric team environment, providedirection,ideas and changes to all
store levels and appropriatebusiness partners while assessing and reactingto performance issues;
actively recruitfor all team positions within thestore to ensure top notch employees arewell
trained and ready to assistany and all customers.
 Ensure compliancewith all policies and procedures through regular store management,
meetings, store walk-throughs and audits,etc.
 Address any customer or store issues and opportunities in a direct,timely and constructive
manner partnering appropriately with Human Resources as needed; fairly administer Golfsmith’s
policies and procedures taking timely and appropriateactions to ensure compliance.
 Seek and sharecurrent and accurateknowledge with all employees and customers as itpertains
to all Golfsmith’s products and service offering.

2. 2011 -2015 Golfsmith International Schaumburg, IL
Receiving Supervisor
 Executed all aspects of the receivingprocess verifyingmerchandisedeliveries accordingto company
standards.
 Accurately processed all returns-to-vendor, store to store transfers,field destroy merchandiseand
salvagemerchandisein adherence with company policies and procedures.
 Managed the confirmation process of ship-to-storeorders,vendor repairs and returns,and merchandise
returns to the distribution center.
 Ensured an orderly and neatly maintained stock and receivingarea.
 Performed cyclecounts and accurateinventories. Proven track record of outstandingauditscores.
 Listening, understandingand respondingto guest needs while being committed to the Customer First
philosophy in addition to smoothly handlingproblemissues and customer complaints. Provide
outstandingcustomer servicein all facets of store operations.
 Thorough knowledge of processinginformation and merchandisevia special order tracking,in storepick
up tracking,excellent knowledge of POS register system and Oracle;operate and useall equipment
necessary to run the store.
 Proven ability to read, write, analyzeand interpret business reports via spreadsheets and current
Golfsmith reports pertainingto receivingfunctions, correspondence and procedures while also accurately
presenting information and respondingto questions.
 Excellent technical proficiency with computer operations including,butnot limited to MS Office, the
Internet, MicrosoftOutlook and Windows operatingsystem and networks.
 Strong liaison with all vendors regardingcustomer delivery and productissues as well as inbound store
stock product issues.
2007–2011 Crescent Technology Elk Grove Village, IL/Hoffman Estates, IL
Receiving and Fulfillment Operations
 Responsiblefor receivingall incomingparts and units in addition to shippingoutbound units to
customers includingconfirmation of deliveries and received items includingreturns to vendors.
 Responsiblefor documenting and catalogingall damaged and RMA items.
 Created and compiled weekly inventory reports via MS Excel.
 Validated service/shrink levelsthrough monthly metric analysis.
 Created department receivingand fulfillmentprocesses,and servicestandards.
 Maintained eBay sales parts inventory via MS Excel and eCommerce applications.
 Maintained company eBay account.
 Responsiblefor customer interaction regardingall eBay sales.
 Maintained orderly parts stockingand storagelocations.
 Responsiblefor inputand catalogingof all inventoried parts via MS Excel and in house systems.

3. 2004–2006 AT&T Services Hoffman Estates, IL.
Outage Analyst
 Produced and analyzed internal metrics to validateservicelevel agreements.
 Provided weekly status reports of application availability.
 Performed root causeanalysisand problemresolution of CTI software and hardware.
 Performed log review of servers, telephone switchingsystems and CTI software components.
 Performed post-resolution analysis of enterprisewide, priority 1 outages for regional AT&T call
centers.
 Entered Vantive (trouble ticketing system) problem notifications,component changes and requests.
 Created technical requirements documentation, and request for information documents.
 Updated and managed documents via Panagon application.
1996–2002 Genesys Telecommunications Labs Daly City, CA.
CTI Labs Manager
 Designed and maintained three networked lab facilities.
 Conducted all lab needs assessmentand fulfillmentfunctions.
 Setup and maintained lab clientand server hardwareand software.
 Interfaced with customers to plan deployment of hardware and software components.
Instructor
 Administered certification coursecurriculumfor attendees outliningrelated hardwareand software
functionality,deployment, installation,configuration and troubleshootingof CTI components.
 Conducted hands on assessmentand certification of each attending student in a traininglab environment.
Project Manager
 Interfaced with customers and software development engineers to plan and deploy customer call
center solutions.
 Responsiblefor maintainingprojectdeadlines.
 Created and maintained project plans via MS Projectand Excel spreadsheets.
 Created functional design specificationsfor each given installation.
 Participated in rootcauseanalysisfor any outages.
 Provided problem resolution status and delivery assessmentto upper management.
1990–1996 Wells Fargo Bank San Francisco, CA.
Project Manager
 Responsiblefor identifyingand monitoringproject direction of applicationsdesigned to meet WFB
specific departmental needs.
 Responsiblefor problem assessmentand resolution.
 Provided root causeanalysisand problemresolution processes.
 Maintained projectdirectives and timelines.

4. PC LAN/WAN Analyst
 LAN/WAN network administration of various WFB businessunits.
 Setup and maintained computing equipment.
 As a member of the WFB change control team, assisted to ensure low risk installations and changes to
the network community and provided 24/7 third tier systems supportfor WFB bank business units.
Education
North Texas State University, Denton, TX.
Management, Marketing and Computer Science major
References furnished upon request