This document provides a summary of Casey Jones' professional experience and qualifications. It summarizes that Casey Jones has over 14 years of experience working for BD Biosciences in various roles involving SAP, including operations, technical support, customer service, and SAP training. Casey has extensive experience with multiple versions of SAP and was involved in several projects to streamline processes and improve efficiency.

1. CASEY JONES
PO Box 230602 Mobile: 760-687-3491
Encinitas, CA 92023 www.linkedin.com/in/caseyjonessapspecialist Email: cjonespmj@gmail.com
SUMMARY
Manufacturing and Process-oriented with significant experience in SAP Versions 3.0, 4.0 and ECC 6.0,
across Customer Service, Technical Support and Custom Technology Teams for a Fortune 500 Company,
specializing in SAP Implementation, Training and Production Planning.
 Comprehensive understanding of SAP gained from working on Customer, Technical and
Manufacturing teams within the business on different versions of SAP which provided invaluable
insight to both upstream and downstream effects to processes and data working within the system
guidelines.
 Received unique and specialized SAP Training on entire Manufacturing Process as it related
to Production Planning and Operations which required over 300% more SAP training than the
average Associate.
 Worked witihin custom Manufacturing team which produced new and unique materials for
which SAP was not designed. Products created from the ground up requiring extensive knowledge
of SAP ensuring cost effective Manufacturing, on time shipments and accurate invoicing.
 SAP Training Specialist – Identified as part of an SAP Training Team which included 5 members
from cross-functional departments. During the most recent SAP Implementation from SAP 4.0 to
ECC 6.0, the team trained approximately 250 employees from several aspects of the business.
 Team Oriented – Reputation for partnering with representatives from other departments to
streamline SAP processes and improved internal communications.
PROFESSIONAL EXPERIENCE
BD BIOSCIENCES – San Diego, CA 2000 - 2014
Operations Specialist – Custom Technology Team 2003 - 2014
Chosen by the Custom Technology Team to move into department due to both understanding of SAP,
and high level of customer service. Performed SAP functions for an independent SAP Manufacturing
Plant in partner with six BD sites nationally and globally, to include all facets from product inception
to completion.
 Maintained Operations responsibilities for an SAP Manufacturing Plant as part of a two
Associate team, which adhered to all company, SAP, and Sarbanes-Oxley requirements.
 Acted as Key Advisor to other departments and sites with respect to streamlining SAP tracking,
helped to reduce inventory scrap in SAP, and improved processes. Processes established used
my input on the Custom Technology Team as a business model.
 SAP Roles included: SAP Super User, Data Site Matter Expert, and Process Site Matter Expert.
 Member of Six Sigma Team which streamlined Quotation turn around time for 2 Manufacturing
Plants over an 18 month period.

2. CASEY JONES (760) 687-3491 / cjonespmj@gmail.com Page 2
Technical Support Specialist – Technical Support Department 2002 – 2003
Within a high volume call center assisted academic, scientific and corporate customers regarding products,
technical and scientific issues.
 Gained detailed knowledge on technologies and scientific methods of BD products, instruments
and services. Received one on one laboratory training from top in house Research Scientists to gain
solid working knowledge of products and services.
 Built customer base of clients who preferred to interact with me on technical issues when possible.
 Acted as SAP Liaison/Advance Team for the Technical Support group to assist with the transition
from previous operating systems Phil, FileMaker and Half Pipe to SAP version 3.0.
 Provided active approach to problem solving and understanding of SAP for Technical Support
Team which prompted the Custom Technology Team to request a department / position transfer to
support more urgent needs on the Custom Technology Team.
Customer Service Representative – Customer Service Department 2000 – 2002
Responsible for order placement via phone / fax from both domestic and international customers in a high
volume call center.
 Developed strong rapport with top customer, VWR, which led to customer request that I
exclusively process all orders to ensure both accuracy and timely shipments.
 Initiated and developed Customer Service performance incentive programs for Associates
within the department to increase accuracy and efficiency of order placement.
 Professional and proactive work style in Customer Service prompted Technical Support Team to
create a new position, which led to a transfer to the Technical Support Call Center.
PROFESSIONAL TRAINING
Cross Trained in SAP Version 3.0, 4.0 and ECC 6.0
Microsoft Excel FileMaker
Lotus Notes Lync
Same Time Microsoft Word
Power Point Adobe Acrobat
Microsoft Outlook Microsoft Office
Concur Travel Citrix
Half Pipe (Internal Operating System)
AWARDS
Received 2 SARA (Special Achievement & Recognition Award) Awards from BD Biosciences for
contributions to the following teams:
 Engineered To Order Quote Improvement Project
 Custom Lyophilization Process