Luke Rish is seeking employment as a Service Representative utilizing skills in customer service, data entry, research, and project management. He has over 9 years of experience in roles such as Data Analyst, Service Representative, and Disaster Response Analyst. Rish's technical skills include the Microsoft Suite and software used at his prior employer, TIAA-CREF. He holds a Bachelor's degree in History from James Madison University.

1. LUKE RISH
7132 HAINES MILL ROAD, CHARLOTTE, NC 28273
704-817-8922 HOME 703-282-4645 CELL LUKE.RISH@YAHOO.COM
CAREER OBJECTIVE
To acquire employment utilizing my Service Representative skills.
CAREER HIGHLIGHTS
-Conducted Document Reviews according to federal, state and institutional regulations
-Wrote Correspondence to clients and stakeholders
-Performed Research
-Project Management Skills used to adjust schedule, set personal and group goals and to streamline workflow
-Performed Database Comparisons for accuracy
-Maintained hotline and email box for inquiries completed requests as well as write documented responses
-Customer Service Skills
-Data Entry Skills
-Dedication to product knowledge through continuing education through school, seminars and individual studies
-Praised by managers for increased productivity, reducing backlog and strengthening work procedures.
TECHINCAL SKILLS
Microsoft Suite and internal TIAA-CREF software (Power Image, Omni, Plan Rules, Asecenus, Siebel and Legacy)
EMPLOYMENT
TIAA-CREF Data Analyst (Contingent Worker) August 2009-November 2009
Service Representative (Contingent Worker) November 2007- March 2009
 Strengthened emerging Plan Documents Department by recording incoming plans, researching missing plans,
performing database updates, corresponding with institutional liaisons, implementing quality control audits, creating
training procedures and conducting comparison studies of individual plans against TIAA-CREF databases.
 Reviewed enrollment and beneficiary change forms to ensure that clients had met designation requirements and wrote
deficiency letters and confirmation statements. Reduced backlog beyond 5 business days by 83%.
MANPOWER TEMPORARY SERVICES Temporary Worker February 2007-November 2007
Positions include preparing handouts for national marketing campaign, assisting mobile telephone engineers, coordinating
actives of a home health care provider drop office, preparing a retail store for opening and conducting inventory audits.
E*TRADE Temporary Administrative Assistant February 2007-April 2007
Supported full time employees by significantly reducing their overtime through performing administrative work, organizing
case files into a central location and updating a training manual and its corresponding PowerPoint presentation. Actions
allowed staff to increase their productivity in responding to client inquires.
POTOMAC MANAGEMENT GROUP Disaster Response Analyst September 2000-September 2006
Applied team and individual analysis to review spill response plans for the transport of petroleum in United States waters to
minimize oil spills and ensure a rapid and accurate response. Success includes creating a form to reduce plan review time.
DYN MARINE SERVICES Temporary Administrative Assistant January 2000 – May 2000
Administrative assistant for merchant marine operations, including vessel staffing, port engineers, onsite oil spill response,
human resources, and accounting departments.
RECENT VOLUNTEER ACTIVITES
- YMCA Steele Creek’s Golf Tournament and Triathlon
-Habitat for Humanity projects conducted individually, with college alumni chapter and with Green Efficient Energy
EDUCATION
JAMES MADISON UNIVERSITY, Bachelor of Arts, History
CENTREL PEIDEMONT COMMUNITY COLLEGE, Series 6 Review Course