How your enterprise can survive (and thrive!) in the new age of multi-vendor, hybrid collaboration.
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These slides were uploaded from a recent webinar where Ira Weinstein, Senior Analyst and Partner at Wainhouse Research and Ivan Montoya, Vice President at Vyopta discuss the challenges, and solutions in UC and collaboration tools for voice, video, chat, and sharing platforms.
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How your enterprise can survive (and thrive!) in the new age of multi-vendor, hybrid collaboration.
- 2. © 2017 Vyopta Incorporated. All rights reserved. Confidential. Housekeeping • Mute your microphone • Use the Question area to submit your questions to the panelists • Polling questions for engagement • Slides and recording will be made available after event
- 3. © 2017 Vyopta Incorporated. All rights reserved. Confidential. Polling Question How many UC&C systems does your enterprise use today? A. Only one B. 2 – 4 C. 5 – 7 D. 8 – 10 E. I’ve lost count
- 4. © 2017 Vyopta Incorporated. All rights reserved. Confidential. Taming the Multi-Vendor Enterprise The reality of unified communications today … Ira M. Weinstein Senior Analyst & Partner iweinstein@wainhouse.com Twitter: @iweinstein
- 5. • Independent Research and Analyst Firm • Founded in 1999 Exclusively Focused • Conferencing and Collaboration • AV and Rich Media Technologies • Unified Communications Key Services • Research Reports | Market Size, Forecast, Trends, Research Notes … • Strategic Advisory Services | UC&C Planning, Product & Business Positioning … • End-user Services | Needs & Situational Assessments, RFI/Ps … • Professional Speaking | Industry Insights, Educational Briefings … About Wainhouse Research WR provides our clients with the information they need to make informed decisions about conferencing and collaboration. © 2017 Wainhouse Research, LLC
- 6. The Source of Our Insight … Supporting Enterprise End-Users Hands-On Testing Industry Briefings Personal Experience © 2017 Wainhouse Research, LLC
- 7. © 2017 Vyopta Incorporated. All rights reserved. Confidential. Cloud of Confusion re: Unified Communications © 2017 Wainhouse Research, LLC “So many companies are trying to sell me on UC --- but what is it really?” “Is UC a product?” “Is UC a service?” “Is UC a software application?
- 8. © 2017 Vyopta Incorporated. All rights reserved. Confidential. UC is a Mindset --- Not a Solution ! © 2017 Wainhouse Research, LLC 8
- 9. © 2017 Vyopta Incorporated. All rights reserved. Confidential. And UC is Multi-Modal © 2017 Wainhouse Research, LLC
- 10. © 2017 Vyopta Incorporated. All rights reserved. Confidential. But most importantly, UC requires … © 2017 Wainhouse Research, LLC • Simplicity • Convenience • Consistency
- 11. © 2017 Vyopta Incorporated. All rights reserved. Confidential. Unfortunately UC Often Means Complexity © 2017 Wainhouse Research, LLC • More users • From more locations • And different networks • Using more devices • And different tools • For more hours a day
- 12. © 2017 Vyopta Incorporated. All rights reserved. Confidential. Single Vendor Approach (Pros) © 2017 Wainhouse Research, LLC 1 2 Key Benefits … • Simplified workflow • Streamlined management • One throat to choke (or vendor to hug)
- 13. Single Vendor Approach (Cons) © 2017 Wainhouse Research, LLC Key Concerns … • Limited by vendor capabilities • Vendor risk / exposure • Must eliminate other tools
- 14. © 2017 Vyopta Incorporated. All rights reserved. Confidential. Single Vendor Approach (Reality) © 2017 Wainhouse Research, LLC Make excuses … and define strict policies “ Great concept – but very hard to achieve …
- 15. Example – Real WR Advisory Client … © 2017 Wainhouse Research, LLC Make excuses … and define strict policies “ Technology Vendors / Providers # of Vendors Audio Conferencing Intercall, AT&T, Avaya (PBX), Polycom (on CPE video bridge) 5 Content Sharing Skype for Business, WebEx, Polycom (during video calls) 3 Video Conferencing Skype for Business, WebEx, Polycom, Zoom, plus a smaller player for immersive telepresence calls 5
- 16. © 2017 Vyopta Incorporated. All rights reserved. Confidential. How Can You Manage Such An Environment? © 2017 Wainhouse Research, LLC
- 17. © 2017 Vyopta Incorporated. All rights reserved. Confidential. How Can You Manage What You Can’t Track? © 2017 Wainhouse Research, LLC “No matter how hard we try, we just can’t get there - not today.” “For us, multi-vendor is an unfortunate reality.”
- 18. © 2017 Vyopta Incorporated. All rights reserved. Confidential. So What Do Most Enterprises Do? © 2017 Wainhouse Research, LLC Make excuses … and accept what they don’t know
- 19. How Do We Help Resolve the Situation? © 2017 Wainhouse Research, LLC A Typical Company Can be monitored today Is monitored today Could be upgraded to be monitored
- 20. How Do We Help Resolve the Situation? © 2017 Wainhouse Research, LLC A Typical Company Can be monitored today Is monitored today Could be upgraded to be monitored
- 21. How Do We Help Resolve the Situation? © 2017 Wainhouse Research, LLC A Typical Company Can be monitored today Is monitored today Could be upgraded to be monitored
- 22. © 2017 Vyopta Incorporated. All rights reserved. Confidential. How do we get perspective ??? © 2017 Wainhouse Research, LLC
- 23. THANK YOU Ira M. Weinstein Sr. Analyst & Partner Wainhouse Research iweinstein@wainhouse.com THANK YOU
- 24. © 2017 Vyopta Incorporated. All rights reserved. Confidential. Polling Results How many UC&C systems does your enterprise use today? A. Only one B. 2 – 4 C. 5 – 7 D. 8 – 10 E. I’ve lost count
- 30. © 2017 Vyopta Incorporated. All rights reserved. Confidential. Enterprise UC&C is mission critical
- 38. © 2017 Vyopta Incorporated. All rights reserved. Confidential. Vyopta Solution: Single Platform to Optimize UC&C Call Meet Message Share Comprehensive UC&C Optimization Platform Insights/benchmarks from community of thousands enterprises UC&C customers and professionals Fast to deploy/multi-vendor & modal/ all types of UC deployments: on-premise/cloud/historical + real time data Adoption & Capacity Quality & Troubleshooting Business Insights Call & meeting quality KPIs Real-time monitoring & alerts Troubleshooting tools Asset management & utilization Custom business reporting Room reporting Efficiency improvement Usage & adoption Capacity utilization & planning Operational Insights