November 14, 2012—Lighthouse Point, FL. Future Strategies Inc., is pleased to announce the Gold and Silver Winners for the 2012 Global Awards for Excellence in Business Process Management and Workflow. Sponsored by WfMC and now in their 20th year, these prestigious awards recognize user organizations that have demonstrably excelled in implementing innovative business process solutions to meet strategic business objectives.
Workflow Management Coalition (WfMC) and BPM.com jointly sponsor the annual Global Awards for Excellence in BPM and Workflow. The Awards program is managed by Future Strategies Inc.
About the Workflow Management Coalition (www.wfmc.org)
The WfMC, founded in August 1993, is a non-profit, international organization of workflow vendors, users, analysts and university/research groups. The Coalition's mission is to promote and develop the use of workflow through the establishment of standards for software terminology, interoperability and connectivity between workflow products. Comprising over 300 members worldwide, the Coalition is the only standards body for this specific software market. The creation of the WfMC Standards Reference Model has proved its importance in other areas of technology, most notably the ISO Seven Layer reference model for computer communications.
Winners Announced in 2011 Global Awards for Excellence in BPM & WorkflowFuture Strategies Inc.
December 19, 2011—Lighthouse Point, FL. Future Strategies Inc., is pleased to announce the Gold and Silver Winners for the 2011 Global Awards for Excellence in Business Process Management and Workflow.
Sponsored by WfMC with media support from BPM.com and now in their 19th year, these prestigious awards recognize user organizations that have demonstrably excelled in implementing innovative business process solutions to meet strategic business objectives. There are five geographical regions. Each region receives Gold and Silver Awards.
www.FutStrat.com
Future Strategies Inc, publishers of Unique Books on BPM and Workflow.
Recipe for a Lean IT Service by Tata Consultancy Services - European Lean IT ...Institut Lean France
Anju Saxena and Vivek Goel's presention at the European Lean IT Summit 2012. The success story of a service provider which partnered with its client, a global bank, to measurably improve customer satisfaction, quality of service and transparency in operations. 6 months after running a focused Lean project, a value chain of improved, transparent service delivery and 27% productivity savings were recorded.
More Lean IT presentations and videos on www.lean-it-summit.com
Winners Announced in 2011 Global Awards for Excellence in BPM & WorkflowFuture Strategies Inc.
December 19, 2011—Lighthouse Point, FL. Future Strategies Inc., is pleased to announce the Gold and Silver Winners for the 2011 Global Awards for Excellence in Business Process Management and Workflow.
Sponsored by WfMC with media support from BPM.com and now in their 19th year, these prestigious awards recognize user organizations that have demonstrably excelled in implementing innovative business process solutions to meet strategic business objectives. There are five geographical regions. Each region receives Gold and Silver Awards.
www.FutStrat.com
Future Strategies Inc, publishers of Unique Books on BPM and Workflow.
Recipe for a Lean IT Service by Tata Consultancy Services - European Lean IT ...Institut Lean France
Anju Saxena and Vivek Goel's presention at the European Lean IT Summit 2012. The success story of a service provider which partnered with its client, a global bank, to measurably improve customer satisfaction, quality of service and transparency in operations. 6 months after running a focused Lean project, a value chain of improved, transparent service delivery and 27% productivity savings were recorded.
More Lean IT presentations and videos on www.lean-it-summit.com
Vtech cms divisonal presentation may 2014 represented by htcsHTCS LLC
Following VTech's Press Release, covering their Annual Financial Report for FY 2014, the new CMS Divisional Presentation has been published as well. Contact HTCS, LLC for further details, send us an email:
Rolf.Seichter@HTConsultingServices.com
The CMMI: It’s So Much More Than Merely Improving Software ProcessesHenry Schneider
The Software Engineering Institute (SEI) has been in the Capability Maturity Model (CMM) business since the late 80s. Resulting from the success of the Software CMM, in the 90s other CMMs began to proliferate. Rather than create and maintain a family of similar models, the SEI elected to combine several bodies of knowledge (Project Management, Systems Engineering, Software Engineering, Acquisition, Services, etc.) into one model framework, the Capability Maturity Model Integration (CMMI) released in December 2000. The CMMI describes best practices for the development and maintenance of products and services across the entire lifecycle. By integrating essential bodies of knowledge, the CMMI provides a single, comprehensive framework for organizations to assess their development and maintenance processes, implement improvements, and measure progress. This presentation provides a high level overview of the CMMI and its applicability to hardware development, systems engineering, software engineering, and/or acquisition organizations, benefits realized by organizations implementing the CMMI, and data demonstrating its international acceptance.
Using Lean Thinking to Identify and Address Delivery Pipeline BottlenecksIBM UrbanCode Products
Inefficient software delivery impacts the entire business, from line of business units, to operations, to development and test, and the variety of suppliers.
Wastes in your processes are causing bottlenecks.
Join Eric Minick, IBM DevOps Evangelist (and UrbanCode guy), as he explores how ‘Lean Thinking’ techniques can be leveraged to help identify ‘bottlenecks’ in your delivery pipeline that can be addressed by adopting DevOps.
The prestigious annual Global Awards for Excellence in BPM are highly coveted by organizations that seek recognition for their achievements.
How do we promote BPM through the Awards?
By helping the entire industry continue to evolve and mature and for BPM practitioners to learn from each other through these outstanding examples by gaining visibility into BPM excellence and best practices.
Some organizations significantly outperform others in their industry. They become more agile by adopting smarter work practices and transforming their business processes to be more dynamic, collaborative, and connected.
Often, the business processes themselves create competitive advantage. Increased revenue at reduced cost makes more money for a very effective business. Changing market opportunities, customer demands, new technology and calls for cost reduction can make it seem impossible to keep operational chaos at bay.
Learn more here: http://bpmf.org/
Vtech cms divisonal presentation may 2014 represented by htcsHTCS LLC
Following VTech's Press Release, covering their Annual Financial Report for FY 2014, the new CMS Divisional Presentation has been published as well. Contact HTCS, LLC for further details, send us an email:
Rolf.Seichter@HTConsultingServices.com
The CMMI: It’s So Much More Than Merely Improving Software ProcessesHenry Schneider
The Software Engineering Institute (SEI) has been in the Capability Maturity Model (CMM) business since the late 80s. Resulting from the success of the Software CMM, in the 90s other CMMs began to proliferate. Rather than create and maintain a family of similar models, the SEI elected to combine several bodies of knowledge (Project Management, Systems Engineering, Software Engineering, Acquisition, Services, etc.) into one model framework, the Capability Maturity Model Integration (CMMI) released in December 2000. The CMMI describes best practices for the development and maintenance of products and services across the entire lifecycle. By integrating essential bodies of knowledge, the CMMI provides a single, comprehensive framework for organizations to assess their development and maintenance processes, implement improvements, and measure progress. This presentation provides a high level overview of the CMMI and its applicability to hardware development, systems engineering, software engineering, and/or acquisition organizations, benefits realized by organizations implementing the CMMI, and data demonstrating its international acceptance.
Using Lean Thinking to Identify and Address Delivery Pipeline BottlenecksIBM UrbanCode Products
Inefficient software delivery impacts the entire business, from line of business units, to operations, to development and test, and the variety of suppliers.
Wastes in your processes are causing bottlenecks.
Join Eric Minick, IBM DevOps Evangelist (and UrbanCode guy), as he explores how ‘Lean Thinking’ techniques can be leveraged to help identify ‘bottlenecks’ in your delivery pipeline that can be addressed by adopting DevOps.
The prestigious annual Global Awards for Excellence in BPM are highly coveted by organizations that seek recognition for their achievements.
How do we promote BPM through the Awards?
By helping the entire industry continue to evolve and mature and for BPM practitioners to learn from each other through these outstanding examples by gaining visibility into BPM excellence and best practices.
Some organizations significantly outperform others in their industry. They become more agile by adopting smarter work practices and transforming their business processes to be more dynamic, collaborative, and connected.
Often, the business processes themselves create competitive advantage. Increased revenue at reduced cost makes more money for a very effective business. Changing market opportunities, customer demands, new technology and calls for cost reduction can make it seem impossible to keep operational chaos at bay.
Learn more here: http://bpmf.org/
Future Strategies Inc., is pleased to announce the Gold and Silver Winners for the 2009 Global Awards for Excellence in Business Process Management (BPM) and Workflow. Co-sponsored by WfMC, BPMFocus.org and BPM.com and now in their 16th year, these prestigious awards recognize user organizations that have demonstrably excelled in implementing innovative business process solutions to meet strategic business objectives. There are five geographical regions. Gold and Silver Awards winners are selected from the finalists.
Read how Synoptek has proven to be an excellent partner for companies looking to streamline their IT infrastructure, efficiently manage operations globally and reduce operating costs.
BizFlow - BPM at Jardine Lloyd Thompson for Sales, Document Handling, Custome...Garth Knudson
As far back as 2004, JLT EB started using business process management (BPM) to streamline a limited set of business operations. Use was confined to about 30 people in a “model office”. During that same time period, JLT acquired Profund, a leading provider of pension administration software in the UK. Customers included both in-house and third-party administrators. Profund had seen opportunities to expand its pension fund administration solutions into specific areas of process automation while helping customers to simplify the overall user experience. Deciding to use the current BPM tool, the company developed outward facing solutions that rolled out to end customers in 2007. BPM usage at JLT EB and Profund grew to about 300 users.
Between 2007-2010, JLT made more than 20 acquisitions globally across the group. JLT EB operations quickly became highly complex, distributed and paper-based. Employees were handling millions of documents annually covering Pension Administration, Payroll, Defined Contributions, Actuarial, Health and Risk, among other requests. Processes treated more than 16 million workflow elements, 300+ million rows of table data and 15 million SharePoint documents. The BPM solution covers 14 active offices in Europe and India, off-shoring and massive amounts of regulations. The company knew that in order to continuing growing at the same speed while containing costs, it would have to do more with less.
JLT EB accomplished its goals of increased revenues with lower costs with continual investment in BPM. JLT EB has worked with BizFlow and used the BizFlow BPM software to streamline >200 processes. From an ROI standpoint, this work has provided a key business component, contributing to JLT EB’s growth in trading profit by 50% in the last financial year. Revenue growth is enabled by more flexible solutions that can be highly tailored to internal client needs as well as end-customer engagements. Cost cutting is enabled through the use of process automation tied together with effective scanning, document handling and rule-based routing. Paper is largely removed, deadlines hit, and governance accomplished.
Capgemini supports PTC and their customers to strengthen their FlexPLM Windchill enterprise and change management. At Capgemini we know you have a choice in PLM software and we support those applications with qualified SMEs to assist in your goals. When considering a PLM IT or business improvement with FlexPLM, whether its an implementation, upgrade or expansion to other areas of your business, consider a global leader like Capgemini to help in your project success. #Digital #Shopper #Transformation
Helping businesses conduct post-payment audit to recover excess payment from suppliers – through spend analytics and a continuous process improvement to eliminate sources of leakage.
Driving Process Improvement Through Automation | WebinarJK Tech
High-volume, repetitive, manual processes? Facing difficulties in automation? RPA-To the rescue! Grasp the opportunity to enlighten yourself with Robotic Process Automation. Learn to use automation technology within your existing business with minimal manual intervention.
By 2020, 80% of the large enterprises would have formally introduced digital workers into their basic operations. Entry-level tasks like user onboarding and offboarding etc. will have been completed automated over the underlying technology, ticketing tool and User Interface by as early as the end of 2019.
In this webinar, our transformation experts showcased how a difference can be made in terms of quality, time and investments through business process transformation using robotic process automation. Our emphasis will be on the approach and the capabilities of the technology in generating better returns.
Key Takeaways
• Common industrial pain points and how to address them using RPA.
• Risks that businesses are riding by resisting transformation.
• Busting myths that prevent businesses to take the leap in transformation.
• Impact of RPA in major sectors.
Visit our website link: https://jktech.com/insight/webinar/driving-process-improvement-through-automation/
Follow us on:
Linkedin: https://www.linkedin.com/company/jk-technosoft/
Facebook: https://www.facebook.com/JKTechnosoftServices/
Twitter: https://twitter.com/JKTechnosoft
Techwave Solutions is a leading Business Process Outsourcing (BPO) company that specializes in providing comprehensive outsourcing services to a wide range of industries. The company recently undertook a project to optimize its internal processes, specifically focusing on project allocation, reporting and analysis, and administrative support. This case study delves into how Techwave Solutions successfully tackled these challenges to achieve increased efficiency and client satisfaction.
With the emergence of advanced technology, there has been a paradigm shift in the electric power industry. Further, Advanced analytics, robotics, artificial intelligence, and other connected technologies are helping electric utilities to optimize the grid for reliability, resiliency, efficiency, affordability
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
2012 Global Awards for Excellence in BPM and Workflow
1. 2012
Global Awards for Excellence
in
BPM & Workflow
Welcome
Media support by
2. Awards Introduction
Presented by,
Nathaniel Palmer
Industry Analyst
Executive Director,
Workflow Management Coalition
20th Annual Awards for Excellence in BPM and Workflow
Judges:
Nathaniel Palmer, Cor Visser, Ken Mei, Francesco Battista
Lead Judge: Keith Swenson, Chair WfMC
Awards Director: Layna Fischer
Future Strategies Inc
2
3. Recognizing Excellence
in BPM & Workflow
Europe
North America
Middle East/Africa Impact
South and Central America Innovation
Implementation
3
4. Assessment Criteria
Innovation
• Innovative use of BPM technology to solve unique problems
• Creative and successful implementation of advanced BPM concepts
• Level of integration with other technologies and legacy systems
• Degree of complexity in the business process and underlying IT architecture
Implementation
• Successful BPM and/or workflow implementation methodology
• Size, scope and quality of change management process
• Scope and scale of the implementation (e.g. size, geography, inter-company processes)
Impact
• Extent and quantifiable impact of productivity improvements
• Significance of cost savings
• Level of increased revenues, product enhancements, customer service or quality
improvements
• Impact of the system on competitive positioning in the marketplace
• Proven strategic importance to the organization's mission
• Degree to which the system enabled a culture change within the organization and
methodology for achieving that change
4
5. Awards Ceremony
Keith D Swenson
VP of Research & Development,
Fujitsu North America Inc.
Chairman,
Workflow Management Coalition
5
6. Europe
Special Mention
SET Distribuzione S.p.A.,
Italy
nominated by
WebRatio S.r.l, Italy
6
7. SET Distribuzione, Italy
Situation
• SET Distribuzione operates in the energy and utilities industry and distributes electricity in the Italian
region of Trentino Alto Adige
• The Authority has required distribution companies to create a portal enabling users to present and
implement the connection of an energy production plant to the distribution network.
Implementation & Innovation
• The whole connection process was analyzed, optimized and depicted in accordance with BPMN. The
process is now executable in a complex web application, developed and deployed in only 3 months.
• The process is viewable by all users, who - by way of a highlighting system – are also able to see at
exactly what stage the file they are viewing is at.
• Company procedures were shaken up, in an extremely positive sense, since the application uses
automatic protocollation (for incoming and outgoing messages).
Benefits
• SET has estimated that management costs have been reduced by approximately 300,000 euros a year.
• Despite the new legislation, as well as requiring the procedure to be shifted to the web, also made the
connection process more complex, and therefore more drawn out, it has been calculated that the
average connection time is now 40% quicker than it was before
• The end client is able to complete the network connection procedure over a shorter space of time, thus
giving him an earlier opportunity to start producing energy for resale, which receives the government
incentives provided for.
• The environment reaps gain (which cannot be quantified that easily) from the exponential increase in
7 connections of sustainable energy production plants.
8. Europe
Silver Award
New Millennia Group
PLC, UK
nominated by
AuraPortal Corporation,
USA
8
9. New Millennia Group PLC, UK
Bert Van den Eynde, Process Engineer, New Millennia
9
10. New Millennia Group PLC, UK
Situation
• New Millennia Group PLC operates in the temporary recruitment industry, providing invoice
funding, credit insurance, payroll and administration facilities to recruitment agencies
operating nationwide.
• With a workflow cycle of seven days, it is imperative to complete the tasks within the allotted
time as there is no margin for errors or delays, because the payments of the temporary workers
depend on this.
Implementation & Innovation
• With the BPM implementation NMG integrated 26 processes and 160 sub processes.
• The impact of this project has been appreciated in each department as employees now have all
the information instantly available with the touch of a button and notifications are sent for tasks
with a deadline.
Benefits
• 20% Staff reduction across the company, a 70% reduction in consumables and a 65%
reduction in support services for external software systems.
• An overall 70% time reduction in the weekly administration processes has been achieved.
NMG have reduced the time waiting for answers from the supply chain, for example; chasing
unsigned timesheets and missing data which has reduced from weeks to days or even hours.
• Apart from the business rules and audit trails, NMG also benefits a lot from the control points
used in different parts of most of the processes. This allows NMG’s employees to view the
phases or results from any request and procedure.
10
11. Europe
Gold Award
Warner Bros. Home
Entertainment, UK
nominated by
Pegasystems , USA
11
12. Warner Bros. Home Entertainment
We at Warner Bros. are honored to be recognized by this coveted award. We are very
proud of our Cloud-based BPM initiative driven by Pega technology, as it marked a
significant change for how we innovate. We’ve departed from traditional waterfall
methodology with this project with significant success.
In our business, when you have a finished product, you start losing money when it
sits in a warehouse unsold. The product is finished when it hits the cinemas, so the
biggest risk in the supply chain is piracy, and anything that can reduce the lead time
to get physical disks into shops is critical.
Despite this hugely challenging and complex business, our new system has automated
complex processes and given us far more visibility and agility – which is essential
when you are talking about supporting the supply chain with more than 20 new films
released every year. The business value our project is notable, and we’re confident it
will pave the way for future innovations also. We thank you for this award.
Andi Mutlow, Project Manager, Management Information Systems
12
13. Warner Bros. Home Entertainment
Situation
• As the top U.S. studio, Warner Bros. Home Entertainment has the largest
content library of any studio – 6,500 movies, 50,000 TV series, 15,000
animations, plus largest distribution infrastructure in global video market.
• Global supply chain was becoming more challenging to manage, control
• Increased product volume, complexity and shorter deadlines required
more supply chain visibility
Implementation & Innovation
• Cloud-based BPM enabled agility, reduced costs of bringing products to
market
• Platform implemented across multiple geographies in a mere nine weeks,
integrates seamlessly with ERP system
Benefits
• Warner Bros. can exploit its catalogue by shortening product lead times,
simplifying product variables (versions, languages of titles, etc.)
• Hiked productivity, collaboration and development among business users
• Process improvement, increased ROI, full visibility into supply chain
13
14. Middle East-Africa
Gold Award
Department of Transport
Abu Dhabi, UAE
nominated by
DOT - Abu Dhabi, UAE
14
15. DEP DEPARTMENT OF TRANSPORT
ABU DHABI, UAE
Situation
• To work within Abu Dhabi’s rights of way requires No Objection Certificates
(NOC-”Work Permit”) from the DoT at various stages of project lifecycle
• To define clear procedures ,eliminate an ad-hoc basis procedures, ensure
consistency with NOC types and application requirements as well as to ensure
that all affected DoT Divisions are consulted in the process
Implementation & Innovation
• Significant leap forward in the pursuit to extend BPM tools
• Automates the entire process, from application to approval stage, fast- tracked,
with necessary tools for compliance with DOT regulations.
• The system is flexible which reflects the DoT’s business and allow further
enhancements as needs evolve.
Benefits
• Significant improvement in terms of processing and issuing final approval.
• Enables tracking of applications to various degrees by NOC applicants and
internal DoT staff and generates a variety of customized Management reports.
• Online NOC System accessible to applicants via the web based on Business
15 Process Mapping (BPM) technology.
16. DEPA DEPARTMENT OF TRANSPORT
ABU DHABI, UAE
• Prior to introduction of eNOC system 98% of NOC approval took 3-10 weeks for processing.
Within first 6 months of launch 51% of the approval were granted in an average of 10 working days .
• The system identifies and distributes NOC’s to all affected Divisions/ Sections as well as identifying
all tasks required in assessing applications and directing the same to all responsible within the DoT
• Proven strategic importance to the organization's mission
Khamis Al Dahmani
Acting Head of Right of Way Section
DOT Vision: To deliver an
effective transport system
that contributes to the
economic growth quality of
life and environmental
sustainability of the Emirate
of Abu Dhabi
16
17. North America
Special Mention
Department of Homeland
Security, U.S. Immigration and
Customs Enforcement, USA
nominated by
HandySoft Global Corp, USA
17
18. U.S. Immigration and Customs
Enforcement, USA
The ICE Task Management Team, left to right:
Hyung Lee, Robert Serrano, Hoan Nguyen, Clarice Ashong-Fajana,
Jon Henehan.
18
19.
20. North America
Silver Award
Fire Department New York, USA
nominated by
Oracle, USA
20
21. Fire Department New York,
USA
This slide honors the NYFD first
responders for the bravery and dedication
during the recent and devastating
Superstorm Sandy
21
22. Fire Department New York,
USA
Situation
• FDNY is the largest US Fire Dept (2nd largest in the world) with over 15,000
personnel serving the 5 boroughs of New York City
• FDNY strives to improve Public Safety in the most effective manner possible
• 9/11 and Financial Crisis have led FDNY to find more innovative and efficient ways
for the department to quickly respond to the City’s needs.
Implementation & Innovation
• FDNY implemented a complete integrated BPM/SOA/E2.0/BI/Geospatial/Digital
Signature/SSO solution automating a subset of its Notice of Violation (NOV) issuance
process
• Initiated new process driven agile development and Re-engineering paradigm. High
marks in user satisfaction and short development cycle (3 months)
Benefits
• 7-fold increase of violation issuance resulting in greater public safety.
• Decreased NOV loss, delays, voids and mail transportation costs.
• Increased audit ability, compliance, enforceability and escalation of NOV’s
• Reduce paper work based staff utilization time for greater allocation of resources
saving lives and reducing property loss.
22
23. North America
Gold Award
Mars Canada Inc., Canada
nominated by
Bizagi Limited, UK
23
24. Mars Canada Inc. Canada
First of all on behalf of the project team and all of Mars Canada, I would like to thank the
WfMC for this award. It is an honor to receive such high recognition for our work.
This solution has taken vision, innovation and a lot of hard work to bring to life by the
Mars Canada project team and our business partner Bizagi.
What started as a strategic business challenge was brought to life and implemented in a
very short period of time and provided instant benefits to the business unit. It is a case
where strategy has been linked to day to day operations of the business using business
process management and ultimately put into the hands of the users with an efficient
workflow tool.
Ted O’Neill – Supply Chain Director
Yonette Creavalle – Data Manager
Michele Dubek – Data Analyst
Phil Short – IT Director
24
25. Mars Canada Inc. Canada
Situation
• Globally, Mars Incorporated is one of the world’s leading food manufacturers with over $30 billion in
sales and 70,000 associates. Mars Canada operates 3 business units, Chocolate, Food and Petcare.
• Strategically the ability to rapidly bring product innovation to market will enable us to win with the
retailers and our consumers
• New product set-up and execution is highly complex requiring a high degree of accuracy, crossing
departmental boundaries and is often the bottleneck of the innovation pipeline.
• THE GOAL: Make a step change reduction in the time to bring innovation to life, with a specific focus on
data set-up timelines.
Implementation & Innovation
• Efficient workflow design using principles of lean to eliminate non-value added activities across multiple
business functions , technology platforms and three operating divisions
• Once designed, BPM automation was used to rapidly connect complex tasks in a systematic and
efficient way
• Business users are now empowered to execute process changes with minimal IT involvement
Benefits
• The project has delivered dramatic reduction in project execution timelines.
o Project Approval to Execution Readiness has reduced from 70 days to less than 10 days.
• The number of Workflows has been simplified from greater than 50 workflows to less than 10
• Process performance monitoring through BPM Automation is driving ongoing continuous improvement
25
27. South & Central America
Gold Award
Colpensiones, Colombia
nominated by
Bizagi, Colombia
27
28. Colpensiones, Colombia
Thank you for the Award!
At Colpensiones we had the opportunity to start a new organization with the task of administering the 60 years
old Public Pension System of Colombia, that serves 6.5 million persons, with more than 1 million pensioners.
To tackle the challenge we designed a company in its entirety from a process perspective, modeling and
automating all the process, core and non core, with a BPM solution. Today, nine months latter, from the
initiation of the implementation, we have national coverage, 49 cities, more than one thousand employees,
that during the first month of operation gave answers to more than 118 thousand requirements with immediate
response. The BPM technology has allowed all of our employees to operate as if we had been in business for
the last 60 years, and our clientele find response from us without disruption of services.
TEAM
• Dr. Pedro N. Ospina, CEO
• Gloria Duran, Project Manager
• Angela Tobar, Process Engineer Director
• Ricardo Prieto, VOT
28
29. Colpensiones, Colombia
Situation
• Create a new entity to administer a sixty year old public pension system
• Transform from a paper based structure to a truly process-oriented paperless organization
• From a no answer and long delay response to a high performance, transparent and customer centric
service
Implementation & Innovation
• Creative and successful implementation of advanced BPM concepts. All core processes running on a
flexible BPM layer.
• Implementation in record time: 9 months
• 118 core processes automated
• System serves: 6.5 million costumers, performs more than1 million monthly payments, 60 offices located
in 49 cities and 1220 employees.
Benefits
• Substantial reduction in operational cost: 3,000+ down to 1,200 employees
• Substantial reduction of service times
• Proven strategic importance to the organization's mission
• The implementation of the BPM solution in Colpensiones has generated speed, agility and quality of
service. Something never seen before in the country´s public pension system.
29
30. 2012 Winners Recap
Europe North America
Gold Gold
• Warner Bros. Home Entertainment, UK • Mars Canada Inc., Canada nominated by Bizagi
nominated by Pegasystems, USA Limited, UK
Silver Silver
• New Millennia Group PLC, UK nominated by • Fire Department New York, USA nominated by
AuraPortal, Spain Oracle, USA
Special Mention
Special Mention • U.S. Immigration and Customs Enforcement
• SET Distribuzione, Italy, nominated by WebRatio nominated by HandySoft Global Corp
S.r.l Italy
South and Central America
Gold
Middle-East Africa
• Colpensiones nominated by Bizagi, Colombia
Gold
• Abu Dhabi Department of Transport nominated
by Abu Dhabi DOT, United Arab Emirates
30
31. Thank you!
Our congratulations again to the
Award Winners.
Keith Swenson, WfMC Chair, Lead Judge
Nathaniel Palmer, Industry Analyst, Executive
Director, WfMC
Layna Fischer, Awards Director and Publisher
Future Strategies Inc.
The recording and slides have been posted to
www.BPMF.org
Media support by
31