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Inter Call Overview Presentation 2010
- 1. InterCall Overview Name: Arjun Dutta Job Title : Business Development Manager- Delhi Email : arjun.dutta@intercallapac.com Contact : +91 9650 433 500 Date : October’ 2010
- 2. Agenda Introduction Products& Services Overview Account Implementation & Management Questions &Comments
- 3. Introduction Our goal: Help people all over the world create stronger connections and achieve success. Making it happen: Provide more product options on proven platforms supported by more personal attention.
- 4. Word on theStreet Asia Pacific Conferencing & Collaboration Service Provider of the Year Award InterCall received Frost & Sullivan’s 2008, 2009 & 2010 Asia Pacific Conferencing & Collaboration Service Provider of the Year Award for demonstrating outstanding service delivery and performance within the ICT industry, above and beyond our competitors across the Asia Pacific region.
- 5. Global Market LeaderInterCall is currently the #1 and largest conferencing service provider in virtually every major market around the globe. Source: Wainhouse Research, 2010 market positions
- 6. Products & ServicesOverview Audio Conferencing Reservationless Plus Operator-Assisted Event Services Add-On Tools & Technology Video Conferencing Full and Reservationless video ISDN, IP and satellite bridging Video-to-web streaming Reservationless connection platform Managed services Room rental Equipment sales Web Conferencing Microsoft ® Office Live Meeting 2007 Cisco WebEx ™ solutions: Cisco WebEx Meeting Center Cisco WebEx Event Center ® Cisco WebEx Training Center Cisco WebEx Support Center
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- 8. Reservationless-Plus + No reservations, no time limits and no operators + Control your conference commands with the touch of button from your telephone keypad + Customize features for all or just one of your calls List available keypad commands Operator Assistance – Conference Operator assistance – Individual Dial-out to a participant Begin/end conference record Change entry/exit method (recordings, tones, silence) Private roll call Mute/Unmute – group ( all lines except leader’s) Mute/Unmute – individual Lock/Unlock conference (including Operator) Allow/disallow conference continuation Participant count *1 *3 *4 *5 #5 *7 #7 *8 *2 *0 00 *6 #6 *# ** Keypad Commands
- 9. Operator-Assisted and EventServices + Assistance from an expert and knowledgeable operator throughout your entire call + Professional handling and management of all your call's details. + Multiple entry options to make it easy for participants to join the conference + Add extra features like Q&A, recording or transcription + Marketing: conduct online lead generation seminars or launch new products to media and analysts + Training: provide interactive training sessions for employees, partners and customers + Corporate Communications: deliver important company-wide announcements or interdepartmental conferences + Investor Relations: execute quarterly earnings calls with investors, analysts and media Surround the Call + Voice Broadcast + Recurring Call Scheduling + Voice Talent & Custom Script
- 10. Add-On Tools &Technology
- 11. InterCall Unified Meeting(IUM) + Schedule and Invite participants via Outlook or Lotus Notes calendar + Integration with Reservationless-Plus Conferencing + Dial-out to leader and participants + Customizable Meeting Interface + Conference Security
- 12. Mobile Assistant &Outlook Plugin + Gives customers a tool to initiate, join and manage conference calls from multiple mobile devices + Supports up to 128 conference profiles for your most common conferences + Applications allow users to configure buttons to automatically dial into audio conferences with a single click Quickly and easily create, edit and schedule meetings with pre-determined conferencing information right from your Outlook toolbar.
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- 14. Microsoft Office LiveMeeting + Create custom slides by adding text, whiteboard, web pages, polling or snapshots to your PowerPoint ® slide deck + Breakout Rooms + Seamless integration with other Microsoft Office applications
- 15. Cisco WebEx CentersDocuments, applications, desktops sharing Rich multimedia with multipoint video Integrated telephony and VoIP On-demand record, edit and playback File transfer Core Meeting Features + Custom registration Breakout rooms & Hands-on lab Training specific tools Integrated testing Multiple roles LMS integration Core Meeting Features + Customized registration fields Custom enrollment options Custom email templates Interactive Q&A Lead scoring and reporting Polling Core Meeting Features + Click To Connect System info Reboot/reconnect Advanced file transfer Log on as an administrator Unattended machine control
- 16. + Control your Reservationless-Plus audio conference via the WebEx MeetingCenter interface + Engage participants using a Video webcam + Use the UCF Toolkit to share multimedia files like Flash , Video , Audio , and Web pages during your presentation Cisco WebEx Centers: Reservationless-Plus Integration
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- 18. InterCall Video Conferencing Face-to-face meeting without leaving your office + Conduct focus group and bring products to market faster without losing the face-to-face experience + Audio Add-On + Continuous Presence – view all participants simultaneously on same screen or customize to your fit + Online Video Reservations Worldwide Room Rental We have access to over 10,000 rooms for Video Conferencing worldwide – you can rent public video conference room on an as-needed basis
- 19. Account Implementation andManagement
- 20. Account Implementation WelcomePack includes: Account information such like Conference Code, Leader PIN & Dial-In Numbers Step-by-Step Product Instructions Important resources such as Customer Service numbers and Sales Representative information Instant E-Notification Followed by physical wallet cards mailed to each user
- 21. Account Implementation UserNames Provided
- 22. Account Management: InterCallOnline (IOL) Single sign-on access to all services Online reservations, reports and account information Multiple versions for brand specific and region support
- 23. Improve the productivityof your meetings? Ensure your meeting participants retain 80% of what you discuss? Reduce your travel budget? Get people together within 20 seconds? Show them what you mean and look them in they eye to ensure they get it? Start and join a meeting with a single-click? What If You Could…
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Editor's Notes
- #4 Connect on Every Level Your communications needs change depending on who you have to meet with and what you need to discuss. From sales demos and team meetings to marketing seminars and investor relations calls, InterCall, the largest conferencing provider in the world, has a solution that will help you make better connections. GLOBAL CONFERENCING SOLUTIONS Good communication is the key to any relationship. In business, relationships are critical to getting the job done and doing it right. If you can’t communicate effectively and efficiently with your internal teams, vendors, customers and partners, your business goes nowhere. InterCall’s conferencing solutions help you stay connected to people, whether they are in another state, another country or just across town. Since 1991, InterCall, a subsidiary of West Corporation, has offered the broadest range of services to support the changing needs of small and large businesses. We offer the widest variety of solutions, through our proprietary products and strategic partnerships with WebEx and Microsoft, to give you multiple conferencing options and greater flexibility. All of our services are integrated, which provides truly seamless collaboration and service delivery.
- #12 InterCall Unified Meeting is not a Web Conferencing Product! It is Extension of the core audio meeting experience Regardless if your meeting is audio only or audio & web, InterCall Unified Meeting is the solution for better meetings Not changing the way you work, takes advantage of existing desktop tools Makes joining a meeting easier: Desktop and devices – join from email invite, quick invites, im messages Makes running a meeting simple: Tight audio integrations – mute those barking dogs Tools to make meetings more successful – online view of audio to SEE who’s talking Makes evolving a meeting instantaneous: One click evolution to traditional web conferencing application – WHEN needed, no pressure to show/share if not ready to do so
- #17 With Audio, Video, and multimedia integration – you can…
- #24 You need a collaboration tool that allows you to really interact with remote teams, keeping them focused on what you’re demonstrating, working in real-time on projects and making eye contact while you communicate. And you need it to be easy—no jumping through hoops to setup or run the meeting.
- #25Â So do we have any final questions about InterCall Unified Meeting or web conferencing in general?