Outcomes vs outputs
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This document discusses the differences between outputs and outcomes. It defines outputs as the final products or services delivered, while outcomes are the consequences of achieving those outputs. Key points include: - Outcomes make work more effective through role clarity, motivation, saving time, and better information systems. - Setting up tasks and measurement processes are important for tracking outputs. - A project moves from outputs like completed work, to outcomes as changes occur, and ultimately benefits at a higher level. - Starting with desired outcomes allows working backwards to determine the means to achieve them. - Evaluating outcomes involves understanding who and what is impacted, mapping resources to services and impacts, and developing specific, observable indicators with targets and baselines.
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- 1. OUTCOMES VS OUTPUTS PMO Leadership Summit 2016 Amireh Amirmazaheri https://www.linkedin.com/in/amireh
- 3. Outcomes: • Make your work more effective through: • Role clarity and shared purposes • Motivation for staff • Saving time • More useful information systems • Helping quality assurance
- 4. Outputs: • Key performance information concepts • Setting up tasks • Measurement process
- 5. Key performance information concepts • Inputs: • Resources contribute to the delivery of outputs • What we use to do the work • Activities: • Actions use input to produce outputs • What we do • Output: • Final product • What we produce or deliver • Outcomes: • Consequence of achieving specific outputs • What we wish to achieve • Benefits: • The result of achieving specific outcomes • What we aim to change
- 7. Output, Outcome and Benefit Output • Product/service • Short term Outcome • Change • Mid-term Benefit • Effect at the higher level • Long term Project Finished
- 8. Setting up tasks Benefits • Business values • Portfolio management Outcomes • Result of change • Program Management Outputs • Product/Service • Project Management WBS Work packages Activities & tasks • Work breakdown • Manage work packages Manage towards achieving results Plan, budget, execute
- 9. In Practice If we start with the desired ends (outcomes) in mind Then we can work backwards towards the means to achieve them. %20 cut in roads accidents Improve safety & security of the network Construction of right turn bays on Pittwater road Mona vale-Forest road cyclist shoulder
- 11. Outcomes evaluation process 1. Understand outcomes, “Who”, “What” and “How” 2. Develop a logic model, Maps out an overview of organisation’s : • Tools & Resources • Services & intended impacts of them 3. Develop indicators : • Specific & observable (observation, interviews, focus groups, surveys) • Real (interpretable, related, Data) • Targets & baseline