4. Linking Tactics to Strategy
Customer Perspective
• Strategy - Improve customer value to increase revenue
and profitability
• Tactic – Define profitable customers, Identify those
customers, Acquire and/or retain those customers
Financial Perspective
• Strategy - Manage financial resources more efficiently to
reduce costs and increase profitability
• Tactic – Identify cost drivers, Decide what costs are
wasteful or unnecessary, Eliminate those costs
Today’s Management Challenges
5. Strategy and Tactics Lead to More Questions
• How do we define a profitable customer?
• How much does it cost to service our
customers?
• What is the profit margin for products sold
to our customers?
• What organizational resources does a
customer consume?
• Why has an increase in revenue not
translated into an increase in profitability?
Today’s Management Challenges
6. Measuring Profitability and Costs
Challenges of Measuring Profitability and Cost Drivers
• Homegrown disparate models are inflexible,
inaccurate, and inconsistent
• Time lags to create and update profitability model
• Insufficient customer, product, or driver data at
the correct grain
• Lack of integration with financial data
• Excessive cost associated with maintaining
profitability solution
7. Measuring Profitability and Costs
Qualities of an Effective Profitability Solution
***Connecting the Dots***
• Integrated solution that is flexible, accurate, and
consistent
• Owned and maintained by business users
• Offers transparent results that are reliable
• Provides traceability to source data for easier
visibility
• Lowers total-cost-of-ownership
8. • Packaged Profitability functionality
• Computes Profitability for Business Segments, Customers and
Products
• Pre-Built Framework for profitability modeling:
• Pre-built Measures dimension
• Support for Multiple Cost Allocation methodologies
• Pre-Built Validation reporting
• Graphical Interactive Traceability Maps
• Genealogy Reporting shows flow from any stage to any stage
• A User-Driven application
• Measures, Allocates and Assigns Cost and Revenues via User
Defined Rules
• Finance User-facing Administration
• Provides Scenario Modeling for Decision Making
• Tightly integrated with the full Hyperion EPM Suite
• Shared Data and Metadata via EPMA
• Shared Reporting Tools like Financial Reports & Web Analysis
• Proven Technology Stack
Hyperion Profitability and Cost Management (HPCM)
An Oracle EPM System Module
9. Oracle’s Enterprise Performance Management Platform
Common Integration & Analysis
Data Quality and Consistent Dimensions
Common Reporting & Interaction
Strategic Planning
Financial Close
Planning & Forecasting
Profitability Management
10
EPM Architect / Financial Data Quality Management
Web Browser / Excel / Word / PowerPoint
Hyperion Profitability &
Cost Management
DW / Excel / Text Files / Etc…
10. IT
Salaries
Facilities
Rent
Audit
Salaries
IT
Desktop Support
Checking Accts
East 57th St
Checking Acct
East 57th St
Process Deposit
Stages: Dimensions:
1: General
Ledger
= Dept + Account
2: Activity = Dept + Activity
3: Product = Product
4: Branch = Branch
5: Cost
Object
= Product + Branch + Activity
An Example: Using HPCM to Assign Costs
to Products, Branches, and Activities
Stages & Dimensions Drivers & Assignment Paths
GL $$$
$$$$ $$$$ $$$$
$$$ $$$
$$$
$$ $$ $$$
$ $ $ $ $ $ $ $ $ $ $
$ $ $ $ $ $ $ $ $ $
$ $ $ $ $ $ $ $ $ $
$ $ $ $ $ $ $ $ $ $
$ $ $ $ $ $ $
% of
Time
Spent
# PCs
in Use
Even
Split
# of
Trans
Square
Feet
# of
Trans