The document discusses organizational development (OD) and defines it as "an effort, planned, organization-wide, and managed from the top, to increase organization effectiveness and health through planned interventions in the organization's processes, using behavioral-science knowledge." It is a continuous process that addresses why OD is needed and the major steps in an OD process, which include diagnosis, intervention, and evaluation. Key components for implementing change through an OD process are also outlined, including culture, technology, structure, and human resources.