Using social media
 for local campaigns
Ontario Public Service Employees Union
             June 11, 2012


   Bob LeDrew, principal consultant
Setting the stage
I didn’t know what Facebook
was, and now that I do know
what it is, I have to say, it
sounds like a
huge waste
of time.”
Some numbers...
Traditional campaign tools
 • Media relations
 • Ads
 • Newsletters
 • Brochures
 • Doorknocking
Traditional campaigning
• One-way
• Top-down
• Message control
• Command structure
• Target audiences defined by sender
Social media campaigning
• Two-way
• Peer-to-peer
• Messages grow
• Adhocracy
• Target audiences self-select
How to use
social media
Principles
• Own your data whenever possible
• Listening
• Transparency
• Accountability
• Set your rules & live by them
• Find your leaders & set them free
Strategy
• Goals
• Audiences
• Tactics
• MEASUREMENT
Outbound             Voter
Messaging        Identification




              Crisis
            response
Outbound             Voter
Messaging        Identification




              Crisis
            response
Social media touches on:
        Voter ID
 Outbound messaging
    Crisis response
Messaging
• Control of messaging
• Response and interactivity
• Trolling
• Separating diversity of opinion from
  organized campaigns (Astroturfing)
Leveraging old media
• Forwarding
• Virality
• Sharing, embedding, screengrabbing
What it offers
• Strong messaging
• Lead the media
• Engagement, virality and reach
• Reasonable cost
• Unmatched measurement & ability to gauge
  ROI
Geographic targeting

• Choosing a market / paid media
• Self-selection / engagement
Using paid media

• Facebook
• Google
• LinkedIn
• Other ad networks
Self-selection

• Facebook
• Blogging / web
• E-mail lists
Voter ID

• When people engage (like on FB,
  comment, etc.) they’re ASKING for contact
• Use their information (ethically)
• Encourage the spread
Outbound Messaging
Mistakes don’t kill you
Your response does.
Example #1
Example #2
Example #3
Social media & crisis
• Blow up quickly = ADDRESSED quickly.
• Avoid the obvious mistakes
• Assume unpredictable mistakes
• Prepare responses in advance
• Empower responders
More Examples
• Ontario drivers licence changes
• Speak out on Copyright
• Wisconsin public employees
• 2011 Votemobs
• Canadians Against Proroguing Parliament
Measurement
• The goal defines the measure
 • Views,
 • shares,
 • calls to action
 • Memberships
 • Surveys
What has to happen NOW
• Draft messaging
• Choose media
• Ad images & copy
• Calendarize
• Prep launch plan
What has to happen DURING
• Insert content in streams (Youtube, FB,
  Twitter, etc.)
• Track views, comments, forwards, likes,
  clicks
• Continously track ad performance
• Response, crisis and otherwise
Bob LeDrew, principal consultant
          613-869-2148
    bob.ledrew@gmail.com
    http://www.translucid.ca
 http://twitter.com/bobledrew
Blogging

• A blog is a website
• Tagging
• SEO
• Hosted vs. self-hosted
Social media news release
• Text
• Images
• Video
• Audio
• Links
Twitter
• 140 character
• The retweet
• The hashtag
• The “@” and the DM
• Platform independent
• URL shorteners
Video
• Uses: instruction, inspiration, promotion,
  entertainment
• Think short
• Platforms: youtube, vimeo, etc.
• Metadata 101
• Tagging
Social networks
• Facebook
 • Groups
 • Pages
 • Events
• Google+
• LinkedIn
• Location-based networks (4sq, Gowalla)
URL shorteners

• Bit.ly
• Tinyurl
• T.Co
• Ny.tims
E-advocacy & resource sharing
• File-sharing tools (e.g. Dropbox)
• Wikis
• Media-sharing tools:
 • Scribd for documents
 • Slideshare for slides
 • Libsyn for audio
 • Archive.org for anything
Events and e-mail
• Eventbrite, cvent, Facebook
• Mailchimp, Constant Contact
Texting
• Fast
• Short
• Links to Twitter
Online (PPC) advertising
• Not free
• Targeted
• Strategic
• Measurable and controllable Common
  objections
Let’s talk
Sites worth visiting
The ENGAGE project                          http://globalgrassroots.wordpress.com/

AVAAZ                                       http://avaaz.org/en/

The Accidental Labour Activist              http://www.theaccidentallabouractivist.com/
Social Media For Social Change              http://www.sm4sc.com/
                                            http://www.readwriteweb.com/archives/
How to use social media for social change   how_to_use_social_media_for_social_change.
                                            php
                                            http://www.newyorker.com/reporting/
Malcolm Gladwell on social change online
                                            2010/10/04/101004fa_fact_gladwell
Media and social change - online course     http://mediasocialchange.net/
“Lactivist” Shannon Smith’s site:           http://breastfortheweary.com/

Speak Out on Copyright                      http://www.speakoutoncopyright.ca/


Social Media Case Studies                   http://www.casestudiesonline.com/

OPSEU geotargeting

  • 1.
    Using social media for local campaigns Ontario Public Service Employees Union June 11, 2012 Bob LeDrew, principal consultant
  • 2.
  • 3.
    I didn’t knowwhat Facebook was, and now that I do know what it is, I have to say, it sounds like a huge waste of time.”
  • 4.
  • 5.
    Traditional campaign tools • Media relations • Ads • Newsletters • Brochures • Doorknocking
  • 6.
    Traditional campaigning • One-way •Top-down • Message control • Command structure • Target audiences defined by sender
  • 7.
    Social media campaigning •Two-way • Peer-to-peer • Messages grow • Adhocracy • Target audiences self-select
  • 8.
  • 9.
    Principles • Own yourdata whenever possible • Listening • Transparency • Accountability • Set your rules & live by them • Find your leaders & set them free
  • 10.
    Strategy • Goals • Audiences •Tactics • MEASUREMENT
  • 12.
    Outbound Voter Messaging Identification Crisis response
  • 13.
    Outbound Voter Messaging Identification Crisis response
  • 15.
    Social media toucheson: Voter ID Outbound messaging Crisis response
  • 16.
    Messaging • Control ofmessaging • Response and interactivity • Trolling • Separating diversity of opinion from organized campaigns (Astroturfing)
  • 17.
    Leveraging old media •Forwarding • Virality • Sharing, embedding, screengrabbing
  • 18.
    What it offers •Strong messaging • Lead the media • Engagement, virality and reach • Reasonable cost • Unmatched measurement & ability to gauge ROI
  • 19.
    Geographic targeting • Choosinga market / paid media • Self-selection / engagement
  • 20.
    Using paid media •Facebook • Google • LinkedIn • Other ad networks
  • 21.
  • 22.
    Voter ID • Whenpeople engage (like on FB, comment, etc.) they’re ASKING for contact • Use their information (ethically) • Encourage the spread
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
    Social media &crisis • Blow up quickly = ADDRESSED quickly. • Avoid the obvious mistakes • Assume unpredictable mistakes • Prepare responses in advance • Empower responders
  • 30.
    More Examples • Ontariodrivers licence changes • Speak out on Copyright • Wisconsin public employees • 2011 Votemobs • Canadians Against Proroguing Parliament
  • 31.
    Measurement • The goaldefines the measure • Views, • shares, • calls to action • Memberships • Surveys
  • 32.
    What has tohappen NOW • Draft messaging • Choose media • Ad images & copy • Calendarize • Prep launch plan
  • 33.
    What has tohappen DURING • Insert content in streams (Youtube, FB, Twitter, etc.) • Track views, comments, forwards, likes, clicks • Continously track ad performance • Response, crisis and otherwise
  • 34.
    Bob LeDrew, principalconsultant 613-869-2148 bob.ledrew@gmail.com http://www.translucid.ca http://twitter.com/bobledrew
  • 37.
    Blogging • A blogis a website • Tagging • SEO • Hosted vs. self-hosted
  • 38.
    Social media newsrelease • Text • Images • Video • Audio • Links
  • 39.
    Twitter • 140 character •The retweet • The hashtag • The “@” and the DM • Platform independent • URL shorteners
  • 40.
    Video • Uses: instruction,inspiration, promotion, entertainment • Think short • Platforms: youtube, vimeo, etc. • Metadata 101 • Tagging
  • 41.
    Social networks • Facebook • Groups • Pages • Events • Google+ • LinkedIn • Location-based networks (4sq, Gowalla)
  • 42.
    URL shorteners • Bit.ly •Tinyurl • T.Co • Ny.tims
  • 43.
    E-advocacy & resourcesharing • File-sharing tools (e.g. Dropbox) • Wikis • Media-sharing tools: • Scribd for documents • Slideshare for slides • Libsyn for audio • Archive.org for anything
  • 44.
    Events and e-mail •Eventbrite, cvent, Facebook • Mailchimp, Constant Contact
  • 45.
  • 46.
    Online (PPC) advertising •Not free • Targeted • Strategic • Measurable and controllable Common objections
  • 47.
  • 48.
    Sites worth visiting TheENGAGE project http://globalgrassroots.wordpress.com/ AVAAZ http://avaaz.org/en/ The Accidental Labour Activist http://www.theaccidentallabouractivist.com/ Social Media For Social Change http://www.sm4sc.com/ http://www.readwriteweb.com/archives/ How to use social media for social change how_to_use_social_media_for_social_change. php http://www.newyorker.com/reporting/ Malcolm Gladwell on social change online 2010/10/04/101004fa_fact_gladwell Media and social change - online course http://mediasocialchange.net/ “Lactivist” Shannon Smith’s site: http://breastfortheweary.com/ Speak Out on Copyright http://www.speakoutoncopyright.ca/ Social Media Case Studies http://www.casestudiesonline.com/